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Running head: MANAGEMENT PRACTICUM Management Practicum Part A: Learning Portfolio Assessment Name of Student Name of the University Student Name
MANAGEMENT PRACTICUM 1 Question 1: Employability Requirements and my journey of placement The employers give more importance to the candidates who have diverse range of employability skills, which are aligned to the various job-specific attributes (Finch et al., 2016). I am aware of the fact that the employability skills are often known as the soft skills, which are favored by the job givers. The employers are looking for certain skills beyond their job qualifications that are personal attributes of an individual (Tomlinson, 2017). These skills would help the employees to deliver improved performance in the workplace. I have done quite market research on this aspect and find that the employability skills are generic in nature. I have done quite research on this aspect and have found these skills are common across all the industries and all job roles. When I was in academics, I was worried if I would ever get any placement since I was not very good in studies. I was an average student with less focus on studies. I was more inclined to physical education and sports during my school and college days. Hence, I was apprehensive about the fact of securing good placement. I was also aware of the fact that there was a large number student who was competing for getting the best possible placement from the universities. I have secured a position in the “Intercontinental Sydney, 117 Macquarie Street, Club Lounge” and my job role is F&B attendant. I am thankful to God for giving me this opportunity, however, my journey has not been so easy. TheBusiness Council of Australia(BCA) along withtheAustralianChamberof CommerceandIndustry(ACCI)hasformulatedcertain employabilityskillsfor determiningthe right candidatesthat would be employed in the hospitality domain (ACCI, 2014).Communicationis one of the most important skills that are required in the hospitality industry since it is a service oriented industry (Argenti, 2015). I possess a fairly good communication skill asmy supervisors expect me to interact with the
MANAGEMENT PRACTICUM 2 customers regarding the meal requests and this can be achieved only if I possess sufficient communication skills. I should also be able to interpret the information on different menu items, operational procedures and recipes. I would also be able to discuss any potential service or operationaldifficultieswithmysupervisors.Anotheremployabilityrequirementofthe hospitality industry is the problem solving approach. I was able to crack the interview easily as I possess good communication skills and I was able to answer the questions in a tactical manner. My employer would definitely want me to have aproblem solving approach. The problem solving skills of a candidate helps in the development of innovative, creative and practical solutions which are important in a professional setting (Stephenson et al. 015). My employers would want that that I can identify the strengths of the team members and work upon the weakness of any member, which would hamper the fulfillment of the organizational goals. They also expect me to test assumptions and take into account the current circumstances. During my academic days, I was personally not good at solving problems. I was confused when bombarded with problem circumstances. But, I was previously employed with theRadisson Blue, where I gained some practical exposure with the problem solving skill. I was employed as Food and Beverage Assistant and reservation agent. This gave me the opportunity to deal with different difficult situations. Once, I got an angry customer in our hotel restaurant and he was yelling badly at our hotel staff for unclean table. I was active in the situation and listened to his issue. I apologized to the client and also offered him a free pudding, which made him satisfied. This made me to imbibe the problem solving skills and help me to secure my current job. I also realized that I am good atplanningandorganizingthings. I was able to collect as well as organize customers the time they reach the restaurant. This also makes me competent for
MANAGEMENT PRACTICUM 3 this kind of jobs. My employers would expect me to plan for both daily activities as well as operational activities in a day to day basis, which I would be able to do well. I was active in the selection process at the time of campus placements, since I wanted to secure a good future for myself. I was also serious about the fact that I need to maximum number of interviews so that I would be selected in any one organization. This would not only give me financial aid but it would also help me to secure my future. Question 2: Induction process atIntercontinental Sydney I was placed atIntercontinental Sydneyand I would thank God and my family members for the same. The hotel is strategically positioned on Macquarie Street, which is adjacent to the Royal Botanic Gardens and Circular Quay (InterContinental Sydney, 2017). This location has an excellent panoramic view of the Sydney Harbor. It is an elegant hotel, which is included in the main attractions of the city. This majestic building gives unique grace with all the modern amenities of a 5-star hotel. It has won several awards and accolades, which has awesome view and world class customer service. It has a breathtaking balcony terrace that is favorite place among the boarders. This property is an excellent place for accommodation, dining, meetings, events, promotions, celebrations and others. The induction process at Intercontinental was a three-month process in which there is an integration policy. It focuses mainly on the management policy of the organization, training aspect, technical aspect and the various operating process that would be needed in day to day functioning (Salau, Falola & Akinbode, 2014). We were assigned respective mentors from the individual departments, who guided us throughout the induction period. The major steps in the induction processare discussed below-
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