Learning Portfolio Assessment at Crowne Plaza Coogee Beach-Sydney

Running head: Learning Portfolio Assessment 1
Learning Portfolio Assessment
Crowne Plaza Coogee Beach-Sydney

Learning Portfolio Assessment 2
Contents
1- Journey of securing industry placement position in the context of employability
requirements and the selection process............................................................................................3
Employability requirements and the selection process from a candidate’s perspective..............3
Employability requirements and the selection process from a hotel industry perspective..........3
2- Brief overview of your organisation........................................................................................5
3- Identify and analyse the organisation’s training programs......................................................7
4- Business objectives and strategies to meet these objectives....................................................8
5- Identify and analyze the value if interrelationships between various internal and external
stakeholders to achieve your department’s objectives.....................................................................9
6- Evaluation of performance in industry...................................................................................11
The main strength.......................................................................................................................11
Required improvement...............................................................................................................11
Biggest achievement during placement.....................................................................................11
Learn about Leadership..............................................................................................................12
Outcomes.......................................................................................................................................13
References......................................................................................................................................14

Learning Portfolio Assessment 3
1- Journey of securing industry placement position in the context of employability
requirements and the selection process
The profile of public area attendant is very responsible job because this profile is liable to take
care of the guest in efficient manner because it promotes the positive image of the property to the
guests. I am working in Crowne plaza cooge beach as a public area attendant. I am going to
define my journey of securing industry placement position in the term of employability
requirements and the selection process.
Employability requirements and the selection process from a candidate’s perspective
It is vital for the post of Public Area Attendant to have the skill of team leading, information
skill, technological skills, making decisions, managing times and problem solving. I am able to
communicate with staff member which is helpful to maintain the decorum in the hotel industry.
Having experience under a potential employer’s roof provides a sight into life on the job.
Crowne Plaza Cooge Beach is the well known hotel and it would be great opportunity for me to
get good job profile over here. However, the fulfilments of employability requirements are
necessary for the hotel and I have efficient skills to accomplish my duties.
The selection process in the perspective of candidate is different because an interview invitation
defines that something in the job seeker’s qualification prompted curiosity about him as a way
out the needs of the organization. Personal interview offer the opportunity to learn the exact
nature of those requirements and sell his capability of doing work to fill them. It is vital for the
candidates to prepare themselves in an adequate manner before interviewing and prepare the
questions as they evaluate the company (Adiguzel, 2008). Initially, I had prepared myself for
interview and explored the environment of the hotel so that I could prepare myself for interview.
Employability requirements and the selection process from a hotel industry perspective.
There are number of employability requirements that employer want to have from employees in
every industry. The major five elements of employability skills always integrated by the staff of
hotel industry such as cooperating with others, team work, possessing integrity, honesty and
personal ethics, obeying the instructions of the hotel industry and communicating with others in
an efficient manner. The job profile of public area attendant in the perspective of Crowne Plaza
Coogee Beach is very important and it is the requirement of the hotel to ensure that all public

Learning Portfolio Assessment 4
areas of the hotel should be clean and tidy which will reflect in the guests’ view of its property as
one of superior quality. There are number of responsibility of the employees in the perspective of
the employers such as vacuum carpets where required, empty trash in all public areas and clean
all public area restrooms, report all required maintenance items and follow all sanitation and
safety policies (Ab Rahman, Omar, Kofli, Mat, Osman & Darus, 2009).
In the perspective of hotel industry, the department of human resource approach the process of
recruitment with an eager awareness of the financial side of the employment such as the
workforce of the company shows its largest expense. A hiring process is integral process of
every industry because in this process the selection of the right person with great skills can
enhance the productivity of the work as well as make the good image of the company in the view
of outsiders (Chan & Kuok, 2011). I am selected for this profile in the Crowne Plaza Coogee
Beach after clearing two processes such as written and interview. Successful hiring requires
more than discovering the ideal resume and it requires the personal interview to analyze the
capabilities of candidate and his compatibility with the culture of the organization.

Learning Portfolio Assessment 5
2- Brief overview of your organisation
Crowne Plaza Coogee Beach provides pleasure seeking holiday to the guests by the sea. The
view of ocean is stunning from the room of the hotel. It provides the number of facilities to its
customers such as heated pool, fully equipped gym, tennis court, meeting rooms and business
centre. It is situated near Sydney CBD and Sydney Airport. It is well known hotel for providing
the best Coogee Beach accommodation experience.
Evaluate your induction process into the organisation
Induction process can make effective and loyal staff within the hotel and this program is used
within number of businesses to welcome new employees to the company and make them ready
to fulfil their duties towards company. The induction process of mine was good at this hotel as I
got to know about the policies and procedures of the company which helped me to understand
the various aspects of the company to fulfil the job role of mine. As it was new job for me but the
induction process of this hotel gave me clear understanding about my job responsibilities where I
came to know that what should I need to done for providing better quality services to the guests
of the hotel. There were some steps of induction process in the company such as first step is to
welcome in the organization after the providing the complete details of the hotel so that one can
get to know about the depth detail of the hotel (Finch, D. J., Hamilton, Baldwin & Zehner, 2013).
I got the entire details about my pay scale and deductions, explanation about the future training
opportunities and career prospects.
Reflection on your learning and observations
I have learned how to clean the public area of the hotel for providing pleasure sight to the guests.
First impression is the last impression and if the guest enter into the hotel and get cleanliness in
their surrounding, it will attract them to stay in the same hotel without preferring any other. I
observed that induction process is quiet good of the hotel as other employees got to know their
working style in efficient manner which reduce the efforts in training session. It has been
observed by me that correct induction process can help new candidates up to speed and
productive in quick manner. Employees are the most valuable assets for the employer as they are

Learning Portfolio Assessment 6
liable to fulfil the requirements of the hotel to get success (Podsakoff, Whiting, Podsakoff &
Mishra, 2011).
Recommendations
However, the induction process of the hotel is effective but there are some recommendations for
improving the process of induction in Crowne Plaza Coogee Beach hotel. It has been
recommended that hotel should implement some strategy in the induction process for providing
the efficient knowledge to the new employees. There is number of benefits of induction training
as it enables new recruits to become productive as quickly as possible. The induction process of
the hotel can be improved by avoiding the text based training (Neven, Odera, Reardon & Wang,
2009). Everyone in the induction process must use the appropriate language while working. The
trainer of the hotel should use assessment to improve the content recall and retention. Moreover,
it is required for the trainer of the hotel to communicate the deep values of the hotel so that
everyone can get sufficient knowledge about the policies and working style of the hotel. The
mission, vision and core values of the hotel should be communicated in effective manner to the
new employees and introduce new employees to the other staff members (Fisch, English,
Pedaline, Brooks & Simhan, 2009). According to me new hires are costly resources that are why
HR need to make ensure that the induction program for new employees will facilitate them to
attain the standards performance steps hastily by giving training, mentoring and offering regular
feedback in the time of the induction period.