Planning and Implementation of Coaching Strategy

This study material discusses the planning and implementation of a coaching strategy. It covers different definitions of coaching, differences between coaching and mentoring, case studies, coaching techniques, and more. The document provides valuable insights for individuals interested in understanding the coaching process.

Running head: MANAGEMENT
STUDENT NAME:
STUDENT ID:
Planning and Implementation of Coaching Strategy
Name of the student
Name of the university
Author Note:

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Table of Contents
Part A...............................................................................................................................................6
Formative Activity 1........................................................................................................................6
Research and Analysis of 3 different definitions of Coaching....................................................6
Differences between coaching and mentoring.............................................................................7
Formative Activity 2........................................................................................................................8
Case Study.......................................................................................................................................8
Main issue with the Case Study...................................................................................................8
Handling the Issue.......................................................................................................................8
Activity to be undertaken in case of the CEO not changing the expectations.............................9
Obtaining Support........................................................................................................................9
Formative Activity 3........................................................................................................................9
Process and Procedures................................................................................................................9
Formative Activity 4......................................................................................................................10
Listing and Description of different kinds of two basic coaching techniques...........................10
Identification of different types of ways to support the technique............................................10
Process and Procedures need to support the situation...............................................................11
Process of Identification............................................................................................................11
PAGE NUMBER:
DATE: Page 2

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Table No 1: 7 Eleven Coaching Strategy Implementation and Review Process.......................12
Recommendations to improve coaching in the retail company.................................................13
Formative Activity 6......................................................................................................................13
Outline of two storage methods for coaching data or information............................................13
Risks Associated........................................................................................................................14
Formative Activity 7......................................................................................................................14
Two Methods of Reporting on Coaching Programs..................................................................14
Identification of the key factor for all reporting methods..........................................................15
Description of two different methods for the evaluation of the success of the coaching program
...................................................................................................................................................15
PART B.........................................................................................................................................16
Question 1..................................................................................................................................16
Question 2..................................................................................................................................17
Q4) Outline the Principles of Coaching Program Design.............................................................18
Table No 1: Gantt chart.............................................................................................................19
Question 5......................................................................................................................................19
3 types of coaching models and explain why the resource requirements of coaching vary
depending on the use of the model............................................................................................19
Table No 2: Models Table.........................................................................................................20
PAGE NUMBER:
DATE: Page 3

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Question 6......................................................................................................................................21
Question 7......................................................................................................................................22
Question 9......................................................................................................................................22
Question 10....................................................................................................................................23
Activity 1.......................................................................................................................................24
Documented Coaching Strategy for 7 ELEVEN.......................................................................24
List of Supported Material and data sources.............................................................................24
Completed Matching Coach to trainee tool...............................................................................24
Developed recruitment process for coaches and trainees..........................................................25
Example of Induction and training tools and resources.............................................................25
Examples of Strategy Promotion...............................................................................................25
Example of Documented coaches support procedure and process............................................26
Mission Statement for the program...........................................................................................26
Evidence of facilities physical Location....................................................................................26
Evidence of Method or mode of interaction..............................................................................26
Documented roles and responsibilities and Compliance analysis.............................................26
Timeline.....................................................................................................................................27
Checklist....................................................................................................................................28
Activity 2.......................................................................................................................................29
PAGE NUMBER:
DATE: Page 4

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Documented Evidence...............................................................................................................29
Tools Developed for matching participants...............................................................................29
Complete Coaching Activities...................................................................................................29
Monitoring the Coaching activities and evaluation of data.......................................................29
Review of results.......................................................................................................................30
Report outlining the outcomes and future improvements to the strategy..................................30
Rewards.....................................................................................................................................30
Professional Development activities to coaches........................................................................30
References and Bibliography.........................................................................................................31
PAGE NUMBER:
DATE: Page 5

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Part A
Formative Activity 1
Research and Analysis of 3 different definitions of Coaching
The term coaching has been described in a number of different ways and processes. Each
of the researchers have identified different or similar elements and characteristics of coaching
and described them accordingly. According to, Whitemore (2003) the term coaching can be
described as the unlocking of the potential of a person in order to maximize the performance of
the different types of the people. The following helps the person to learn more rather than
teaching. On the other hand coaching can be also said to a collaborative solution that is focused,
result-oriented and systematic process in which the coach facilitates the enhancement of the
work performance, life experience, self directed learning and the personal growth of the person
being coached (Grant 1999). Another famous description of coaching has been cited by
International Coaching Federation where the professional partnership between a qualified
coach and a particular individual or team that support the achievement of the extra-ordinary
results, based on goals that are set by the individual or the team.
I totally agree with the definitions as because the definitions cover all the basic and
critical aspects of the coaching subject.
Differences between coaching and mentoring
Though coaching and mentoring seem to be same and also seems to define the same
thing, both of them differ in a lot number of ways from each other. The differences in between
mentoring and coaching can be highlighted through the use of a proper comparison cum
differences table given below;
BASIS FOR COMPARISON COACHING MENTORING Meaning
 Coaching can be
defined as a particular
method in which an
individual is generally
 Mentoring can be
defined as a particular
advisory process
where a fresher gets
PAGE NUMBER:
DATE: Page 6

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
supervised by a
superior person in
order to improve his
competencies and
different capabilities
proper support and
guidance from a senior
person with large
experience
 Time Limit
 Coaching is basically
of a much short limit
 Mentoring is basically
of a much higher limit Superiority
 Coach is the superior
person in coaching
 Mentor is the superior
person of experience in
mentoring Specialization
 A coach who imparts
coaching has large
expertise and
specialization in the
following field
 A mentor is a person
having good
knowledge and
experience
 Type
 Coaching is a formal
process which involves
a proper method of
choosing the coach
 Mentoring is an
informal process and
is also a more personal
process than coaching Orientation
 Coaching is a task
 Mentoring is basically
based on a
relationship Objective
 Analyzing the
performances of the
persons being coached
and improving their
skills and needs
accordingly
 The main objective of
the mentor will be to
help an employee
attain psychological
maturity and
effectiveness
PAGE NUMBER:
DATE: Page 7

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Formative Activity 2
Case Study
Main issue with the Case Study
A thorough analysis of the case study will show that a major issue persists in the
company which is the stoic and stubborn attitude of the CEO of the business enterprise. The
attitude of the CEO to not accept or pay heed to ideas proposed by other persons of the
management can have different implications. The CEO has a strong confidence about his own
ideas and believes that nobody in the company can match his level of knowledge. Such a strong
belief towards one’s own ideas can sometimes lead to huge problems and will therefore be
problematic for the organization to attain success and sustainability in the market.
Handling the Issue
The following issue is a huge issue for the business enterprise and can lead to major
problems for the organization in the future. As it is quite well implied that the CEO of the
organization has a strong attitude and always wants the management to abide by his decisions, it
will be best for the managers and the supervisors to abide by his decisions and ensure to make
some amendments to provide the touch of a universal look and make it look like the decision that
has been widely accepted by the overall management.
Activity to be undertaken in case of the CEO not changing the expectations
In case the CEO of the organization does not abide to the amendments, it will be best to
show him the possible positives of the amendments and then be presented with a transparent
view of the negatives that the business organization will face if they do not change the original
plan by a small margin. However, the management will ultimately have to stick to the plans of
the CEO if the CEO does not allow for the amendments.
Obtaining Support
The coaching strategy must be presented in a proper and effective manner by means of
video and audio presentation to the CEO and the management of the business. The presentation
will include the needs of the coaching strategy, the positives of the coaching strategy, the
PAGE NUMBER:
DATE: Page 8

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
integration of the coaching strategy in lines with the business strategies, to provide a clear detail
about the strategical business initiatives that can be attained with the implementation of the
coaching strategy in the business structure.
Formative Activity 3
Process and Procedures
The business coaching ethics and integrity can be defined as the most important element
of the business organization. Three different process or procedures that can help the business
organizations to adhere by the different codes are as follows;
1. Maintenance of the highest level of ethical standards, in the relationships with the
business coaching colleagues at WABC and elsewhere. It is important to maintain
ethical relationship as presence of an ethical relationship can ensure the success of the
organization in the market.
2. To ensure the presence of strict monitoring in order to avoid conducts of sexual, racial
or any other kinds of harassment while the coaching program is underway
3. Ensuring that all the clients are well informed about the business objectives and the
needs of the management from each of them and also ensuring that all the employees
adhere to the strict rules of ethics and never do any violation. Any kind of violation
must be treated in a strong manner
PAGE NUMBER:
DATE: Page 9

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Formative Activity 4
Listing and Description of different kinds of two basic coaching techniques
There are different kinds of coaching technique that can change the way the employees
are trained in the business enterprise. Two basic coaching techniques include the likes of;
a. Trying the Perfect Day Exercise-
b. Exploration of the 3C’s Method
Identification of different types of ways to support the technique
a. Trying the Perfect Day Exercise-Most of the clients have struggled with getting back to
dreaming and really think about the different dimensions of the future. The main aim of
the coaching technique will be to implement a great exercise that generally helps the
client to determine the perfect day for work. During the completion of this following
exercise the clients are generally challenged heavily and are forced to visualize about
their real wants from the beginning to the end. This helps to really prime up the ambition
of the clients.
b. Exploration of the 3C’s Method-The coaching and entrepreneurship program can be a
journey that may have to be done totally alone. However, if the person learns how to
communicate, collaborate and create together on a particular project and create something
new. The exploration of the following model can thus be important for the business
organization.
Process and Procedures need to support the situation
The main processes and procedures needed to support the coaching strategies are as
follows;
 Setting a goal with the employees of the business
 Creation of a proper roadmap for reaching the goal with the milestones along the total
way
PAGE NUMBER:
DATE: Page 10

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Formative Activity 5
Process of Identification
Task Name Duration Start Finish
Project 7 Eleven
Coaching Strategy
Implementation
process
196 days Mon
2/18/19
Mon
11/18/19
Selection of Coaching
Strategy to coach the
employees of 7 Eleven
4 days Mon
2/18/19 Thu 2/21/19
Arranging Meeting
with the management
and the shareholders of
the business
10 days Fri 2/22/19 Thu 3/7/19
Selection of an
internal study strategy 1 day Fri 3/8/19 Fri 3/8/19
Conducting an
internal feasibility
survey to determine the
feasibility of the
coaching strategy in the
organization
25 days Mon
3/11/19 Fri 4/12/19
Start of the new
coaching employment
process
40 days Mon
4/15/19 Fri 6/7/19
Selection of the
coaching experts 30 days Mon
6/10/19 Fri 7/19/19
PAGE NUMBER:
DATE: Page 11

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Appointment of the
coaching team 1 day Mon
7/22/19
Mon
7/22/19
Collection of review
data and feedback from
the employees during
the coaching
45 days Tue 7/23/19 Mon
9/23/19
Taking necessary
actions according to the
review
20 days Tue 9/24/19 Mon
10/21/19
Providence of a post
implementation follow
up by the management
of 7 Eleven
20 days Tue
10/22/19
Mon
11/18/19
Table No 1: 7 Eleven Coaching Strategy Implementation and Review Process
Source: (As created by the Author)
The table provided above has shown the coaching strategy implementation and review
process that has been selected by the management of 7 Eleven Company. The coaching strategy
process has began with the decision of the organization to select the strategy that has been
chosen by the management of 7 Eleven. The timeline has highlighted the assessment and review
process to be undertaken by the management of the enterprise to make some amendments.
Overall the total process will take at least 196 to get completed.
Recommendations to improve coaching in the retail company
Some major recommendations have been provided in the following report that can help in
the amendment of the total situation and also ensure the success of the retail organization. This
includes the likes of;
 The application of new and advanced technologies can help in the improvement of the
retail business of 7 eleven. This includes the likes of the inclusion of smart digitalized
PAGE NUMBER:
DATE: Page 12

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
payment desks, implementation of smart kiosks to solve any problems of the customers
and many more as such
 The selection of the best expertise in the retail field will be important for the business
organization as because the selection of the best people who are experts in the retail field
will help the organization attain success with ease
Formative Activity 6
Outline of two storage methods for coaching data or information
The data used for business coaching is one of the most confidential elements of the
business. It must be kept as a trade secret and must never come out in the public as leakage of
information could lead to problems in the business organization. The report has highlighted two
most important coaching storage methods which are as follows;
a. Local Storage of Data- The storage of data locally is one of the best processes to have a
full control over the data at all the times. The local storage of data can be helpful for
different kind of businesses. Co-location comes into place where storing locally can help
to ensure the cost savings for the organization. Local data storage also does not involve
the use of the internet and thus helps the retrieval process to be faster and more secure in
nature.
b. Cloud based Data Storage- The cloud based data storage is one of the most used and
most reliable element for data storage. The best thing about cloud is that each and
everything from people, businesses and larger businesses have the best chance to take
necessary advantage of the cloud based technology. The main reason for the choice of
cloud by a majority of business organizations is because of its cost effectiveness but also
because of the amount of space it provides the user.
Risks Associated
As said earlier, the coaching data is one of the most secret and private documents that
needs to be stored in a proper and effective manner. The storage of the data in a proper manner is
important for the business to gain success. High degree of risks is associated with these
PAGE NUMBER:
DATE: Page 13

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
organizations as because any kind of spillover of the coaching information can lead to severe
crisis for the business. First of all the local storage of data is never safe for the organization as
the lack of any kind of modern storage facilities in such case leads to the vulnerability of the
business organization. On the other hand the cloud storage of data is also risky as the internet and
online pages are vulnerable to risks like hacking and theft of information. Therefore this kind of
risks must be answered in a proper and efficient manner to ensure the safety of the coaching data.
Formative Activity 7
Two Methods of Reporting on Coaching Programs
Two major factors for reporting on coaching programs are as follows;
a. Surveys- Surveys are one of the most important forms of reporting on coaching
programs. The survey process is initiated once the coaching program begins in the
business enterprise. The participants of the coaching program are therefore involved in
the survey process accordingly.
b. Control Groups- The control groups involves the likes of the results that are compared
with the coaching results for the group of individuals. The comparison will be based on
the coaching manual as specified by the management of the business organization.
Identification of the key factor for all reporting methods
The key factor for the identification of the reporting methods is basically based on the
coaching manual and schedule of the coaching team and the proper analysis of the evaluation
framework of the business organization.
Description of two different methods for the evaluation of the success of the coaching
program
Two different methods for the success of the coaching program are as follows;
a. Participation of the stakeholders of 7 Eleven- The participation of all the stakeholders of
7 Eleven is utmost essential for the business organization to attain success for the
PAGE NUMBER:
DATE: Page 14

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
business. The participation of the people of the business in the following organization
paves the way for proper success.
b. Playing as a team- Another major aspect of the coaching strategy review is to follow a
transparent methodology with the permission of the employees undertaking the course. If
the organization thinks that taking the help of the total team can help to sharpen the skills
of each and every employee they must employ the following process to ensure the
success of the business.
PAGE NUMBER:
DATE: Page 15

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
PART B
Question 1
Explain the ways that one can assist in identification of the coaching opportunities and how
can one promote and highlight ones that are occurring and the ones that could occur to
meet unmet needs, in the company context.
The current set of managers who are employed in the medium scale construction
company and are controlling the helm of affairs in the coaching program of the business
enterprise have failed to address the issues concerning the imparting of new skills to the
employees being coached and have also failed to take up crucial leadership roles for the
betterment of the business organization. As the MD of the organization is in search of a dynamic
leader to take over the affairs of the business accordingly, it will help the business organization
to work as a specific unit and according to the different requirements of the business
organization. The new coach will first have to identify and highlight the main issues that are
presently bothering the coaching and then suggest required changes to act accordingly. The
identification of the issues and concerns within the current coaching strategies will be identified
by;
a. Highlighting the current needs of the company and then comparing them with the
current training process on whether the coaches are imparting the training
according to these needs or not
b. Comparison of the coaching process with the coaching process of the other
organizations will also provide the necessary details regarding the same
PAGE NUMBER:
DATE: Page 16

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
The needs must be meet the standards by using some strategies like;
a. Improvement of the required skills of the business enterprise
b. Engaging the coached employees to different practical tasks in line with the modern
requirements of the market
c. The implementation of a proper and efficient policy in the business organization
Question 2
What processes need to be considered to monitor and support the implementation to
ensure the success of the coaching strategy?
The main processes that need to be considered before the implementation of the new
coaching process are as follows;
a. Obtaining both the formal and written permission of the management is utmost
essential. Both of the approval process are important to start the coaching strategy
of the business organization
b. The proper communication to the employees selected for the coaching process is
necessary in order to obtain their approval
c. To ensure the involvement of some experts from the industry to get essential tips
during the coaching program
d. Professional development opportunities for the coaches can help in the process
e. The organizational procedures must be followed during the implementation of the
coaching plan
Q3) Describe what information should be contained in a coaching strategy.
PAGE NUMBER:
DATE: Page 17

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
A coaching strategy may include different kinds of information related to the business
strategies. This includes;
a. Administrative information
b. Content and resources
c. Different facilities and location information
d. The expected outcomes of the coaching strategy
e. Tools used to impart training
f. Roles and responsibilities of the management of the business enterprise and coaches
Q4) Outline the Principles of Coaching Program Design.
Some of the most important principles of coaching are as follows;
a. Identification of the best employees who participates in the coaching course
b. Selection of the best coaches having the requisite expertise from the market
c. Development of Checklists to measure progress
d. Identification of the resources needed
e. Creation of a Training Program
f. Formulation of a proper coaching program
g. Evaluation of the effectiveness and impact of individual coaching
Objectives and goals
The objectives of the coaching program are;
a. To train the employees on specific needs
PAGE NUMBER:
DATE: Page 18

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
b. To understand the gaps of the employees
c. To provide practical training to the trainees
Timetable
Month 1 Month 2 Month 3 Month 4
 Understanding the
gaps
 Training the
employees on specific
needs
 Providing practical
training to the
trainees
Table No 1: Gantt chart
Source: (As Created by the Author)
Question 5
3 types of coaching models and explain why the resource requirements of coaching vary
depending on the use of the model.
.
Coaching Models Determination Of The
Models
Resources Needed To
Implement The Model
1. OSKAL
Coaching
Model
 The five stages
of OSKAR are
Outcome,
Scaling,
Know-how,
 Knowledge,
time to review
the total matter
PAGE NUMBER:
DATE: Page 19

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Affirm and
Action and
lastly review
2. TGROW
Coaching
Model
 The coaching
model
involves the
exploration of
the topic,
setting up of
the goals,
understanding
the present
situation,
exploration of
the different
options and
then identify
and agree
upon the
particular
option
 Time and
proper
communicatio
n
3. CLEAR
Coaching
Model
 Opening and
listening to the
discussion,
exploring the
options and
taking
necessary
actions
 Time and fund
PAGE NUMBER:
DATE: Page 20

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Table No 2: Models Table
Source: (As Created by the Author)
Question 6
Describe three methods that can be used to match and manage coaches and the trainees.
Three different methods used to match and manage the coaches and the trainees includes;
a. Interactive Methods of training-The interactive methods of training includes the likes
of conduction of quizzes, group discussions, discussion of case studies and also
discussion and description of different summaries. This method helps the organization to
keep the employees engaged in training and makes the training activity more enjoyable in
nature. The following method can also help to provide feedback to the coaches about
their training process.
b. Computer Based Training- The computer based training includes the likes of coaching
employees by means of using sophisticated multimedia programs to virtual reality. This
includes the use of CD-ROM’s, Virtual reality software, multimedia software and many
more as such.
PAGE NUMBER:
DATE: Page 21

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
c. E-Learning processes-The most important process in the training process of the
organization includes the likes of the e-learning which consists of web-based training and
online training.
 Development goals- Develop the employees in the perfect manner
 Special topical interests- Special skills that can be used accordingly
 Location- Location of the training facility will be close to the organization
 Experiences-The experiences of the coaching facility must be taken into
consideration
Question 7
Describe two methods one could use to reduce risk of confrontation and resolve differences
between the coaches and the trainees that reflect legal, regulatory and organizational
compliance requirements for the coaches including confidentiality and privacy statements.
The main methods to reduce organizational conflict are as follows;
a. The coaching style of the coaching staff must be related to the organizational
requirements
b. The presence of a great communication style can ensure success of the business
c. The rules and legislations must be followed accordingly
d. Confidentiality/Privacy legislation
e. Finding a mutually beneficial solution
f. Self- Disclosure of the training elements
Question 8
Explanation of the concept of timeline adherence and reflection of regulations.
PAGE NUMBER:
DATE: Page 22

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
The proper follow up of the coaching schedule as formulated by the management of the
organization by the coaching staff and also the employees who take up the coaching process.
Sticking to the organizational timeline is important for the success of the coaching program.
Building a rapport with the stakeholders is also necessary for following the regulations.
Question 9
Identification of the ways that can help to promote coaching and obtain organizational
support for the strategy. Also include description of communication techniques and data to
be used.
The major methods or ways that can help to promote and obtain organizational support are;
Clear communication- Precise and transparent communication
Seek support form management and stakeholders- Overall support from the management and
the stakeholders
Always asking the right questions- The coach must always ask to the point questions and must
ensure that his questions are relevant to the coaching topic. Doing such a thing will help the
coaching staff to garner the request of the employees.
Sharing the experience- The sharing of the experience by the expertise coaching team will help
the organization to train their employees in a better manner as practical experiences will help
them to make things much easier for the organization.
Use of innovative ideas- The use of the innovative ideas like presentation of the coaching
manual and coaching schedule by means of audio and video hardware will be a major benefit for
the organization.
Question 10
Write a list of processes that will be needed to create and implement for the strategy to be
successful including succession planning.
PAGE NUMBER:
DATE: Page 23

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
The planning and recruitment of the strategy will involve the likes of;
a. Application and implementation of the best process of recruitment and retention
b. Succession Planning and building a pipeline of coaches
c. Identification and selection of the most trained experts and promotion of coaching
program
d. Selection of the coaching staff by means of effective screening process
Part C
Activity 1
Documented Coaching Strategy for 7 ELEVEN
The documented coaching strategy for 7 Eleven will be totally based on a proper action
plan that will help to change the skills of the employees and make them more competent to serve
the customers in a better manner. Some of the strategies to be implemented by the management
of 7 eleven are as follows;
a. Assigning a buddy for each hire
b. Starting informal coaching sessions
c. Connecting the data both internally and externally
d. Asking open ended questions
PAGE NUMBER:
DATE: Page 24

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
List of Supported Material and data sources
The supported documents and the data will be obtained from the feedbacks of the earlier
coaches and from the annual records and reports of 7 Eleven. The consideration of the feedbacks
from the customers will also be needed for the organization.
Completed Matching Coach to trainee tool
The strategy implemented by the management of 7 Eleven will be using the modern and
most advanced infrastructure of 7 Eleven and its vendors who supply them the necessary
materials in Australia. A number of high level meetings in between the stakeholders of the
business and the coaching staffs can help to finalize the details of the business plan.
Developed recruitment process for coaches and trainees
The strategy of the coaching is mostly integrated by the use of the extensive range of
supply chain infrastructure of 7 Eleven. The recruitment process will involve the selection of the
scanning process and a thorough analysis of the personal skills and expertise of the people to be
selected. The development of the total process will include the likes of the;
a. Development of the coaching manual that contains all the information related to the
business coaching
b. Development of the tools needed for the coaching
c. Amendment and development of the business coaching strategy will also be undertaken
Example of Induction and training tools and resources
The induction of the resources and training tools and resources will start from the
recruitment of the best teachers who are expert in the field of retail coaching and then
PAGE NUMBER:
DATE: Page 25

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
formulating a proper strategy in consultation with the coach and implementing them according to
the coaching schedule.
Examples of Strategy Promotion
The management of 7 Eleven will promote their strategy by means of an advanced
networking channel. The feedback and opinions of the coached employees will be collected and
used strategically to promote the coaching strategy and its benefits.
Example of Documented coaches support procedure and process
The documented coaching process will involve the careful and proper documentation of
the coaching elements and will identify the different gaps in the coaching program. The
identification of the gaps will help the management to change the coaching styles.
Mission Statement for the program
The mission of the coaching program of 7 Eleven is to identify the different coaching
needs of retail industry and provide the best training to make the workers efficient to the latest
retail marketing methods and procedures.
Evidence of facilities physical Location
The coaching program will be taking place in the regional offices of 7 eleven in
Australia. The practical training procedures will be highlighted in front of the higher
management of the company.
PAGE NUMBER:
DATE: Page 26

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Evidence of Method or mode of interaction
The use of electronic as well as manual mode of interaction will enhance the success of
the coaching program.
Documented roles and responsibilities and Compliance analysis
The documented roles and responsibilities needs to be undertaken by the people of the
organization. The leadership role of the retail giants will be directed according the compliance
set by the management of 7 eleven.
Timeline
Task Name Duration Start Finish
Project 7 Eleven
Coaching Strategy
Implementation
process
196 days Mon
2/18/19
Mon
11/18/19
Selection of Coaching
Strategy to coach the
employees of 7 Eleven
4 days Mon
2/18/19 Thu 2/21/19
Arranging Meeting
with the management
and the shareholders of
the business
10 days Fri 2/22/19 Thu 3/7/19
Selection of an
internal study strategy 1 day Fri 3/8/19 Fri 3/8/19
Conducting an 25 days Mon Fri 4/12/19
PAGE NUMBER:
DATE: Page 27

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
internal feasibility
survey to determine the
feasibility of the
coaching strategy in the
organization
3/11/19
Start of the new
coaching employment
process
40 days Mon
4/15/19 Fri 6/7/19
Selection of the
coaching experts 30 days Mon
6/10/19 Fri 7/19/19
Appointment of the
coaching team 1 day Mon
7/22/19
Mon
7/22/19
Collection of review
data and feedback from
the employees during
the coaching
45 days Tue 7/23/19 Mon
9/23/19
Taking necessary
actions according to the
review
20 days Tue 9/24/19 Mon
10/21/19
Providence of a post
implementation follow
up by the management
of 7 Eleven
20 days Tue
10/22/19
Mon
11/18/19
Checklist
Coaching checklist for 7 eleven are as follows;
a. Development of the training staffs and individuals
b. Clarification of the training materials
PAGE NUMBER:
DATE: Page 28

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
c. A proper time schedule
Activity 2
Documented Evidence
7 ELEVEN LEADERSHIP
MANUAL
DEVELOPED LEADERSHIP
MANUAL
Participant Trainee 1
 Half completed. Did
not appeared for a viva
test
 Partially Completed.
Left with the practical
test
Participant Trainee 2
 Completed VIVA test
but failed in the group
test
 Not Completed
Tools Developed for matching participants
The major tools that must be needed for implementing and integration of the coaching
program are as follows;
1. SMART Goal setting technique
2. 3C’s Method
3. Leadership 360 Toolkit
PAGE NUMBER:
DATE: Page 29

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
4. Disc Toolkit
Complete Coaching Activities
The completion of the coaching process in 7 Eleven will take some time as because it will
require additional time for the total process including that of the practical process.
Monitoring the Coaching activities and evaluation of data
A proper coaching activity and evaluation of the data will be required to ensure the
success of the organization according to the regulations formulated by the management of the
organization. A regular monitoring of the coaching activity will ensure the success of the
organization accordingly.
Review of results
The review and analysis of the coaching program in 7 Eleven will determine whether the
coaching is on the right track and will help the management to implement necessary steps to
amend the current program and bring it on the right track.
Report outlining the outcomes and future improvements to the strategy
The report that outlines the outcomes and future improvements of the strategy are as
follows;
 Market conditions that impact growth and service of the demand of the coaching
 Meeting the service level targets that are necessary to meet the satisfaction goals of the
business organization
 Proper staff training and development initiative
 Setting up a proper budget for the training program
PAGE NUMBER:
DATE: Page 30

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Rewards
The providence of proper reward to the coaches of 7 Eleven can help to make the retail
coaching program more popular in nature.
Professional Development activities to coaches
The developmental activities of the coaches will include the integration of modern
training facilities and modern training tools for the coaches. Such an implementation will depend
on the success of the business organization accordingly.
PAGE NUMBER:
DATE: Page 31

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
References and Bibliography
Bachkirova, T., Arthur, L. and Reading, E., 2015. Evaluating a coaching and mentoring
programme: Challenges and solutions. International coaching psychology review, 10(2), pp.175-
189.
Boyatzis, R.E., Smith, M.L. and Van Oosten, E.B., 2015. Illuminating the scholarship of
coaching.
David, S., 2016. Beyond goals: Effective strategies for coaching and mentoring. Routledge..
Eastcott, D., 2016. Coaching and mentoring in academic development. In Advancing practice in
academic development(pp. 110-126). Routledge.
Fusco, T., O’Riordan, S. and Palmer, S., 2015. An existential approach to authentic leadership
development: A review of the existential coaching literature and its relationship to authentic
leadership. The Coaching Psychologist, 11(2), pp.61-71.
Gaddis, B.H. and Foster, J.L., 2015. Meta‐analysis of dark side personality characteristics and
critical work behaviors among leaders across the globe: Findings and implications for leadership
development and executive coaching. Applied Psychology, 64(1), pp.25-54.
Gams, A., Petrič, T., Do, M., Nemec, B., Morimoto, J., Asfour, T. and Ude, A., 2016. Adaptation
and coaching of periodic motion primitives through physical and visual interaction. Robotics and
Autonomous Systems, 75, pp.340-351.
Gray, D.E., Garvey, B. and Lane, D.A., 2016. A Critical Introduction to Coaching and
Mentoring: Debates, Dialogues and Discourses. Sage.
Hawkins, P., 2017. Leadership team coaching: Developing collective transformational
leadership. Kogan Page Publishers.
PAGE NUMBER:
DATE: Page 32

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Kessler, D. and Graham, F., 2015. The use of coaching in occupational therapy: An integrative
review. Australian occupational therapy journal, 62(3), pp.160-176.
Kessler, D. and Graham, F., 2015. The use of coaching in occupational therapy: An integrative
review. Australian occupational therapy journal, 62(3), pp.160-176.
Kilburg, R.R., 2016. The development of human expertise: Toward a model for the 21st-century
practice of coaching, consulting, and general applied psychology. Consulting Psychology
Journal: Practice and Research, 68(2), p.177.
Kurz, A., Reddy, L.A. and Glover, T.A., 2017. A multidisciplinary framework of instructional
coaching. Theory Into Practice, 56(1), pp.66-77.
Lancer, N., Clutterbuck, D. and Megginson, D., 2016. Techniques for coaching and mentoring.
Routledge.
Le Comte, L. and McClelland, B., 2017. An evaluation of a leadership development coaching
and mentoring programme. Leadership in Health Services, 30(3), pp.309-329.
Le Comte, L. and McClelland, B., 2017. An evaluation of a leadership development coaching
and mentoring programme. Leadership in Health Services, 30(3), pp.309-329.
Onchwari, G. and Keengwe, J., 2008. The impact of a mentor-coaching model on teacher
professional development. Early Childhood Education Journal, 36(1), pp.19-24.
Parsloe, E. and Leedham, M., 2016. Coaching and Mentoring: Practical techniques for
developing learning and performance. Kogan Page Publishers.
Passmore, J., Peterson, D. and Freire, T., 2016. The Wiley-Blackwell handbook of the
psychology of coaching and mentoring. John Wiley & Sons.
Sonesh, S.C., Coultas, C.W., Lacerenza, C.N., Marlow, S.L., Benishek, L.E. and Salas, E., 2015.
The power of coaching: a meta-analytic investigation. Coaching: An International Journal of
Theory, Research and Practice, 8(2), pp.73-95.
PAGE NUMBER:
DATE: Page 33

PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
STUDENT NAME:
STUDENT ID:
Sonesh, S.C., Coultas, C.W., Lacerenza, C.N., Marlow, S.L., Benishek, L.E. and Salas, E., 2015.
The power of coaching: a meta-analytic investigation. Coaching: An International Journal of
Theory, Research and Practice, 8(2), pp.73-95.
Vandaveer, V.V., Lowman, R.L., Pearlman, K. and Brannick, J.P., 2016. A practice analysis of
coaching psychology: Toward a foundational competency model. Consulting Psychology
Journal: Practice and Research, 68(2), p.118.
PAGE NUMBER:
DATE: Page 34