Management Style in The Hospitality Business

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different management styles-.......................................................................................1
1.2 Leadership Characteristic-................................................................................................2
1.3 Communication processes in Hospitality businesses-......................................................3
1.4 Organisational culture and the change in Hospitality businesses-...................................4
Task 2...............................................................................................................................................5
2.1 Assessment of own management skill performance-.......................................................5
2.2 Analysis of personal strengths, weaknesses, opportunities and threats-..........................6
2.3 Prioritise objectives and targets to develop own potential-..............................................7
TASK 3............................................................................................................................................8
3.1 Managerial skills..............................................................................................................8
3.2 justification and recommendations...................................................................................9
TASK 4..........................................................................................................................................10
4.1 personal skills and development.....................................................................................10
4.2 Career Developmental Plan............................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Management of an organisation depends on effective managers, who can manage all the
task and employees with in the organisation. Manager is responsible for the departments whom
they are responsible, and developing manager are those who develop business opportunities for
the department and for the organisation. Managerial functions accented by the principles of
management. An effective developing manager understand the need of balance between
managing and accomplishment of targets and need of management in the team(Alvesson,
Sandberg, 2013).
Present report is about the management style in the hospitality business, in the hospitality
industry innovation is must and they always seeking ways to improve in the organisation. Strong
and effective leadership and perfect management is highly required for this industry. All
company want to improve employee's productivity. In the given scenario there are two hotel
organisation, The Hilton and The Marriott, both are the brand name in the hospitality industries,
both the names are well established and successful in the business(Arends, 2014). According to
Bolton and Bolton 'in an organisation of the large scale as international hotel group is required to
have trained and efficient staff to run reputed branches all over the world. Therefore, such a hotel
group is going to have adopted theory based on perspective leadership style adopted by managers
of organisation.
TASK 1
1.1 Different management styles-
Management style is a method of leadership used by manager. A developing manager has
a responsibility to develop business possibilities for the business, and the manager of hospitality
business has to create an environment which attract more and more visitors in the hotels. “An
effective management is just as important in small or new entrepreneurial ventures as it is in
range(Berman, Evans, 2013). Management is coordinating work activities so they completed
effectively and efficiently with and through other people” by Robbions and coulter. Management
is the essential in any type and in any size of organisation, where there is a business there is a
requirement of management. There are some style in hospitality management-
 Contingency management style- this style is consists of flexibility of strategies. That
allows organisation to be more flexible in both the environment, internal and external.
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 Autocratic management style- in this style manager has to take all the decisions regarding
the tasks, they plays a role of higher authority in his department to execution of task or
work.
 Democratic management style- in this style management work with the staff by submit it
to get the task done. This style are employee friendly because they feel their involvement
and presence in the organisation(Bozarth, Handfield, 2016).
 Permissive management style- in this style leader and followers works together with their
working style and have right of decision making but the last power in the hand of the
leader.
In the present report there are two established brand name The Hilton and The Marriott,
they have there management style and management, for successfully run their businesses.
Marriott management style, they adopt contingency management style, it is the most suitable
style for the hospitality business. This style provides flexibility in strategies making, hotel
business is one of that business that direct interact with every customers or visitors. The style
revolves around the human relation approach. There is involvement of every employee in the
decision making and they are part of it till the last. These involvement makes the way of
improved the productivity and efficiency in the work(Budhwar, Debrah, 2013).
While Hilton management style, must be autocratic because they strictly focuses on the
consumer service and followed the decisions that took by the management. Hilton is a global
company and intends to increase shareholder value.
1.2 Leadership Characteristic-
Leadership is the ability that motivates a group of individuals towards achieving of
common purpose. A leader is a director of the decision making. A leader must be able to
motivate and stimulate other employees under him/ her and also solve the organizational
issues(Cuervo‐Cazurra, 2012).
A leader must be establishing a clear view and sharing that vision with others so that people will
follow endlessly. Some skills and attributes required for leadership:
- A leader must know how to correspond with employee at higher level as well as lower
level. Because communication skills are necessary at every level of organization.
- One of the most important quality require for any leaders are committed to their
organizations and employees.
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