The Developing Manager

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THE DEVELOPING MANAGER
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THE DEVELOPING MANAGER
Contents
Task 1..........................................................................................................................................................3
1.1 Compare different management styles.........................................................................................3
1.2 Leadership Characteristics...............................................................................................................5
1.3 Evaluation of the communication process of travel and tourism......................................................7
1.4 Organisational culture and change in Travel and Tourism...........................................................8
Task 2..........................................................................................................................................................8
2.1 Management skill performance..........................................................................................................8
2.2 Analyzing the personal Strength, Weakness, Opportunities and Threats...........................................9
2.3 Setting and Prioritising objectives and Targets to develop own potential........................................10
Task 3........................................................................................................................................................11
3.1 Lead and motivate a team to achieve an agreed goal or objective....................................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements......................................................................................................14
Task 4........................................................................................................................................................15
4.1 Explain how own managerial and personal skills will support career development.........................15
4.2 Review career and personal development needs, current performance and future needs to produce
development plan...................................................................................................................................17
References.................................................................................................................................................19
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Task 1
1.1 Compare different management styles
Baine Travels and Delux travel agency are two travel companies that have earned a good
reputation in tours and travel business. Each of the organization has its own management styles.
The uniqueness of the organizations lies in their management styles and their approach to attract
the customers. There are different types of management styles (Lomberg, Kollmann and
Stöckmann, 2016). Mainly six of the styles are famous among the different organization. They
are:
 Autocratic
 Consultative
 Persuasive
 Democratic
 Chaotic
 Laissez faire
Autocratic: In this type of management style the manager of the travel company makes
all the necessary decision and doesn’t bother about the others. So this means the decision reflects
the skills and the intelligence of the manager. There are some drawbacks like the rest of the
employee of the organization don’t get the chance to be a part of the decision making process
(Morselli 205-221,2015). There are two types of Autocratic leaders, they are:
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 A directive autocrat who makes the decisions all by himself. The manager of the
Baine travels is like the directive autocrat. The manager of that organization
makes all the decision all by himself.
 A permissive autocrat makes the decision all by itself but before taking the
decision he or she takes the suggestions from the employees of the organization.
The autocrat management style make sthe organization far more disciplined as the decision of
the manager in the organization is the last word. None of the employees have the right to disobey
the decision of the manager.
Consultative: The management style of this category can be described as a team work style. The
manager of the organization makes discussions with the employees of the organization before
taking any decision. By doing the manager allows the employees to be involved in the decision
making process. This style of management provides more job satisfaction for the employees. The
manager of Delux Travel agency follows this type of management style. This makes the manager
far more relaxed and the employees of the organization become satisfied with the involvement.
There is a drawback of this style is that the manager of the organization becomes far more
dependent and in few situations he or she may find him/herself alone. But the advantageous part
of this style is that it improves the job performance of the employees that makes the organization
far more powerful.
Persuasive: This management style has many similarities with the autocratic management
(Blum,2014) style. The main characteristic of this management style is that the manager of the
organization has a total control in the decision making process and none other of the organization
has the right to be involved in the decision making process. Here come the two main
disadvantages of this style. They are:
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 The lack of support for the management departments may harm the organization. This
happens because the employees of the organization don’t get the chances to interact in the
decision making process.
 This management style depends on the one way communication process and this is
unlikely to be effective when it is compared with the bi directional communication
process.
Democratic: This process allows the employee to be a part of the decision making process. The
majority wins the decision making process by giving the favor to a particular decision.
Chaotic: This modern style of management gives the employees the authority to take the
decisions. However this process is not famous among the organizations rather than the other
processes. The manager here works as a leader.
Laissez-faire: In this style of management the employees are allowed to take decisions and the
manager works here as the life line of the employees. They come in to play when the employees
need them to take decisions. Although after reviewing all the point of views of the employees the
manger is the one who takes the final decisions.
1.2 Leadership Characteristics
The characteristic of a leader shows the organizational structure (Hoffmann,2012). The role of a
leader inside an organization justifies the success of the organization. A true leader takes all the
responsibilities to maintain the organizational environment. This leads one organization to the
pillar of success. The characteristic of a true leader must include the following points:
 Empathy: A team always looks for a captain who can guide them in all possible way. A
true leader must be empathic enough to respond the team in all possible way. This
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characteristic of a leader shows that the leader is always there with the team no matter
what the situation is.
 Consistency: A true leader of any organization must be consistent in the field of work. A
leader holds a much respected position. By maintaining the consistency a leader also
maintains the respect in the organization as well.
 Honesty: It is another characteristic of a leader. A leader of any organization must be
honest enough in order to set a perfect example for the employees of the organization.
Honesty of a leader allows better assessment and growth for the organization (Navarro,
Casillas and Barringer 81-97,2012).
 Direction: The employees who are working inside an organization must get the proper
guidance and direction to achieve the organizational target in an efficient manner. So the
leader must have the ability to give the proper direction to the employees. This will make
the leader more efficient.
 Communication: This is the most important characteristic among all of them. A proper
communication is badly needed in order to maintain a proper organizational environment.
Communication helps a team to work in an efficient way. If a leader makes the
communication in an effective way in case of the issues and advice then the employees
also give the positive feedback which is more likely to meet the organizational goal
(Sinha, 2008).
 Flexibility: There can arise many problems while running a business. The leader of any
organization must be flexible enough to react to those problems in order to get the
organizational success. This characteristic of the leader can be described as the flexibility.
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