Leadership Characteristics and Development

This assignment requires a deep dive into the qualities that define successful leaders. It necessitates examining various perspectives on leadership effectiveness and delving into how professional development programs contribute to nurturing these qualities. The analysis should draw upon provided research papers and scholarly articles to support its claims.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison between different management style................................................................1
1.2 Characteristics of leader .....................................................................................................2
1.3 Evaluation of communication process..................................................................................3
1.4 Organisational culture and change in 'The Milestone Hotel and Residences' ......................4
TASK 2............................................................................................................................................5
2.1 Personal evaluation of skills and management ....................................................................5
2.2 Personal SWOT Analysis .....................................................................................................5
2.3 Setting own Prioritise objectives..........................................................................................6
TASK 3............................................................................................................................................6
3.1 Motivate and lead a team in achieving their desired objectives and goals ..........................6
3.2 Managerial Decisions for achieving of goal or objectives...................................................7
TASK 4............................................................................................................................................7
4.1 Managerial of personal skills ...............................................................................................7
4.2 Development Plan ................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Management is termed as collection of different activities that are performed in
organisation to achieve targeted goal as planned by organisation. For managing different
activities a manager has to play active role in controlling activities in organisation in efficient
way. A manager has to make sure that he adopt a potent management style that is required in
controlling activities in organisation. This report is based on hotel ''The Milestone Hotel and
Residences ''. It is as five star hotel located in Kensington Court, Kensington, London, UK. The
place is located in posh location in UK established in 1884. So having long historical background
the manager have to make efficient planning in leading the workforce (Beck, Demirgüç-
Kuntand and Levine, 2010). In this report several motivational theories are discussed for better
implementation of their theory in business structure.
TASK 1
1.1 Comparison between different management style
Management is an important factor that that is to be considered very seriously as it help
in managing different managing different activities of a business. Managing business activity is
essential for different types of organisation of any size. Proper management leads to formulation
of strategies and execution of planning in effectual way. For better management a manager must
concentrate on several activities inside organisation that includes human resource, financial
activities, marketing and promotions etc (Ogunlana, 2010). An effective manager is an assert for
a company as he will be able to carve out more output by utilisation of minimal resource.'' The
Bently Hotel London'' is the biggest competitor of 'The Milestone Hotel and Residences ' in
Kensington area. Both the company have different management style for execution their
business activities in competitive business market. Compression between their style of
leadership are given below.
The Milestone Hotel and Residences:
Management style is participative in nature
The Bently Hotel London : Management
style is autocratic in nature
As the hotel is serving for the very long time
they have implemented better marketing and
In this type of business activity the decision
making lies with owner or manager. All the
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business strategies in their business activities.
Hotel is providing opportunities to their
employees to express their innovative ideas to
be implemented in business activities.
business activities of organisation are
monitored and controlled few top level
management .
1.2 Characteristics of leader
Leadership is a important factor for managing business activities of organisation. The
person leading the workforce ensure that all the employees are goal oriented and working in uni
direction way to achieve business objectives. A leader must have objectives and principles in his
own behaviour also so that he can transfer positive environment in organisational culture of
organisation (Bianchi and et al, 2011). 'The Milestone Hotel and Residences ' is having 44 guest
rooms, 6 strays and 12 suites hotel have number of people in managing their business activities.
For managing employees a leader must posses several skills and abilities. Some of them are as
follows -
 Creativity Skills – A leading person must have creative thinking in his management
activities. Infusing innovative ideas in business activities will allow organisation to
introduce creativity in their business practice. This will aid them to have competitive
advantage. 'The Milestone Hotel and Residences' is doing in renowned area so creativity
I business activity will help hotel to fetch more customer in business activities.
 Flexibility - Leader must be multitasking in nature, he can be able control different
activities that are performed inside an organisation. A active leader is an assert to hotel as
he can do proper analysis and take quick response to market change to earn more profit.
Leadership style performed in 'The Milestone Hotel and Residences '
 Action oriented leadership – The leader is responsible of different kid of activities that
are performed in hotel. From workforce management to maintain different activities the
final decision lies with leader only (Nandiyanto and Okuyama, 2011).
 Laissez-faire- In this style of leadership employees are given freedom to express their
thoughts and perform their activities according to their own way. This helps in generation
of ideas and creative thoughts. Giving more freedom to employees lead to generation of
more faith of employees towards the organisation.
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Leadership style in ' The Bently Hotel London''.
 Democratic style- In this a manager are responsible for motivating their employees. It is
essential to inspire employee because al the decision lies with organisation so there are
chances that employees may feel depressed.
 Autocratic style of leadership- In managing business activities leader take final decision
in implementing innovative ideas in business activities. Most of the activities related to
activities in organisation are taken by leader only (Desimone, 2011).
1.3 Evaluation of communication process
Communication is a way of transferring information from one person to another. A good
communication practice will aid in proper transfer of information in the organisational
structure. A good communication practice will generate better relationship between different
sector of organisation. Proper communication practices in The Milestone Hotel and Residences'
will aid the to to grow in business structure. It follows a systematic process for transfer of
information that is underlined below -
 Sender- A person want to pass some kind of information
 Ideas- Information includes ideas and views
 Encoding- The information in encodes in a form before it is transferred
 Communication channel- It is a medium through which information is transferee
 Decoding- The information is decoded and transferred to receiver
 Receiver- A person receives the information
 Feedback- After receiving the information the sender gives his views and reply
against the received message
There are different types of communication medium or channel through which the information is
transferred.
 Verbal communication- 'The Milestone Hotel and Residences ' adopt verbal
communication strategy for transferring of information in different sector of their hotel. It
is concluded that passing direct information to their employees will allow them to pass
clear and effective message to their employees (Duffy, 2013). This information practice
follow formal way of communication.
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 Non verbal communication- This type of communication practices are in the form of
gestures and actions. Hotel must ensure that their verbal message must meet their actions
properly (Mitchelmore and Rowley, 2010).
 Barrier of communication – It means hindrances that are generated in communication
practices
 Physiological barriers- This kind of barrier are created due to receivers physical domain
. It determine understanding and responsive capacity of a person.
 Physical barriers – These kind of barriers arise mainly due to geographical boundaries.
In hotel business these kind of barriers may arise due to different types of travellers
resides in hotel.
 Attitudinal barriers- This arises due to attitudes and behaviour of a person. Having
positive approach will enhance potent communication between different people in
organisational culture.
1.4 Organisational culture and change in 'The Milestone Hotel and Residences'
Culture in organisation depends upon types of activity and function performed in the
organisation. Different organisation follow different types of practices that help them to have
smooth flow of business activities (Godefroid, Levin and Molnar, 2012). A better internal
organisation al culture will help in proper workforce management and provide better hospitality
to customer that comes from different geographical region. It help in understanding better cross
culture practices that will increase productivity of organisation. 'The Milestone Hotel and
Residences ' can use several types of culture in smooth flowing of business activities
 Power culture – It is about understanding different culture as fast as they can, that will
help hem in making better coordination and collaboration with employees. This activity
will also help in better utilisation of resources.
 Role culture- In this every employees have are given different roles and responsibilities
according to their skills and knowledge so that organisation can get best result for their
planned action.
 Task culture- It is important to assign task in a proper manner task must be given to
employees by proper judgement of efficiencies and potential of employees. TASK 2
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TASK 2
2.1 Personal evaluation of skills and management
Skills Performance level
Management skills  I can mage each work with suitable
planning.
 I can manage my work in prescribed
time frame.
Leadership skills  I can lead workforce in flexible
business environment.
 I have qualities to inspire and motivate
employees towards the work.
Communication Skills  I have a good communication skill so I
can communicate easily and convey
information properly.
 I have good listening and understanding
capability hence can understand the
views and problem employees (Heijtz
and et al, 2011).
Interpersonal Skills  I have a friendly nature so in can
generate good bonding among the
employees.
 I can interact with travellers in 5
different languages that is helpful for
hotel to communicate with differer
types travellers.
2.2 Personal SWOT Analysis
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STRENGTHS WEAKNESSES
 I have effective management skills to
manage different activities in
organisation.
 I can influence and motivate people and
make them goal oriented.
 I lack some skills that are required to
make marketing strategies.
OPPORTUNITIES THREATS
 I have opportunities to improve my
intercommunication skills by
interacting with foreign travellers.
 I can make strategies in providing
better hospitality to customers.
 I have less knowledge about changing
business market e.g. No ideas about
effect of Brexit on hotel business.
 Kensington is a destination with many
hotel businesses are present so this
market will have huge competition.
2.3 Setting own Prioritise objectives
SMART goal have different meaning and objectives that are described below -
 Specific- Own goal and objectives must have defined value and they must resonate with
organisational culture.
 Measurable- Measurement of skills will allow to to judge own potential and one plan to
improve them (Hogan and et al, 2010).
 Achievable- It includes certain goals and activities that should be achieve in defined
time frame.
 Relevant- It is about gathering information about company and their competitive and
business ideas.
 Time – Bound – The overall tine required for achieving their target.
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TASK 3
3.1 Motivate and lead a team in achieving their desired objectives and goals
It is important for a leader to motivate their employees in organisational structure. 'The
Milestone Hotel and Residences' have work efficiently in motivation of staff. These are as
follows:
 Healthy organisational culture- By providing health organisational culture hotel can
extract output from their workforce.
 Opportunities for self development – An organisation must provide opportunities for
personal own growth and development. Hotel provide best self development seminars
for developing own skills and abilities (Koenig and et al, 2011).
3.2 Managerial Decisions for achieving of goal or objectives
Decisions for achieving goals
 Application of performance management system – This helps in proper monitoring
and managing business activities.
 Set standard- Setting standard for performance helps in raising potential
TASK 4
4.1 Managerial of personal skills
Carrier development is about achieving goals and final aim for getting carrier goal at a
defined time frame.
 Leadership skills – A leader must have ability to lead their workforce for efficient
outcome.
 Communication Skills – Having better communication skill will allow a leader to
communicate better with their employees. They will be able to transfer their views in
more effectual way to employees.
 Innovation – Having innovative ideas will help organisation to grow in business
organisation (Luthans and et al, 2010).
4.2 Development Plan
It is used to enhance performance level of a person
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Skills Development Required Time Period
Motivational Skills Motivation technique must be
enhances to resonate goals of
person with organisation.
4 to 5 Months
Time Management Skills Completing target in
prescribed time frame
3 Months
Flexibility Skills A manager have flexibility to
control different work in
organisation.
4 Months
CONCLUSION
From the above report it is observed that management plays an important role in
controlling different activities and processes in organisational structure. 'The Milestone Hotel
and Residences must plan their management activities efficiently to work potentially in
competitive market (Mair, Martí and Ventresca, 2012). Management also enhance leadership
capability in having organisational culture. SWOT analysis will help in proper evaluation of
business activities. SWOT analysis will help in prove evaluation of own activity for
improvement in future performances. Management is a large area that provide huge opportunities
for exploration in future run.
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REFERENCES
Books and Journals
Beck, T., Demirgüç-Kunt, A. and Levine, R., 2010. Financial institutions and markets across
countries and over time: The updated financial development and structure database. The
World Bank Economic Review. 24(1). pp. 77-92.
Bianchi, M.and et. al., 2011. Organisational modes for Open Innovation in the bio-
pharmaceutical industry: An exploratory analysis. Technovation. 31(1). pp. 22-33.
Desimone, L.M., 2011. A primer on effective professional development. Phi delta kappan.
92(6). pp. 68-71.
Duffy, J.R., 2013. Motor Speech Disorders-E-Book: Substrates, Differential Diagnosis, and
Management. Elsevier Health Sciences.
Godefroid, P., Levin, M.Y. and Molnar, D., 2012. SAGE: whitebox fuzzing for security testing.
Queue. 10(1). p. 20.
Heijtz, R. D. and et. al., 2011. Normal gut microbiota modulates brain development and
behavior. Proceedings of the National Academy of Sciences. 108(7). pp. 3047-3052.
Hogan, M.C. And et. al., 2010. Maternal mortality for 181 countries, 1980–2008: a systematic
analysis of progress towards Millennium Development Goal 5. The lancet. 375(9726).
pp. 1609-1623.
Koenig, J.E. and et. al., 2011. Succession of microbial consortia in the developing infant gut
microbiome. Proceedings of the National Academy of Sciences. 108(Supplement 1). pp.
4578-4585.
Luthans, F.and et. al., 2010. The development and resulting performance impact of positive
psychological capital. Human resource development quarterly. 21(1). pp. 41-67.
Mair, J., Martí, I. and Ventresca, M.J., 2012. Building inclusive markets in rural Bangladesh:
How intermediaries work institutional voids. Academy of Management Journal. 55(4).
pp. 819-850.
Mitchelmore, S. and Rowley, J., 2010. Entrepreneurial competencies: a literature review and
development agenda. International journal of entrepreneurial Behavior & Research.
16(2). pp. 92-111.
Nandiyanto, A.B.D. and Okuyama, K., 2011. Progress in developing spray-drying methods for
the production of controlled morphology particles: From the nanometer to
submicrometer size ranges. Advanced Powder Technology. 22(1). pp. 1-19.
Ogunlana, S.O., 2010. Beyond the ‘iron triangle’: Stakeholder perception of key performance
indicators (KPIs) for large-scale public sector development projects. International
journal of project management. 28(3). pp. 228-236.
Online
What are the characteristics of a good leader. 2018. [Online]. Available through
<https://www.ccl.org/blog/characteristics-good-leader-2/>.
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