Job Description and Specification in Human Resources Department

Management trainee in the
Human Resources
Department

Table of Contents
INTRODUCTION ..........................................................................................................................3
1. Job description and specification ............................................................................................3
2. Advantage and disadvantages of internal and external recruitment process ..........................6
3. Objectives, benefits and stages of induction for new employees ...........................................7
4.Training delivery methods and strategies.................................................................................9
Conclusion ....................................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
The human resource department of any hotel works for the recruitment and selection of
new employees in the hotel and also manages the compliance and pay scale of employees
within the hotel (Shabara, 2018). This report focuses on Four Season hotel which is an
international luxury hotel and resort. This hotel operates their business worldwide. This report
specifies various job description and specification of management position in Four Season hotel.
Advantages and disadvantages of internal and external recruitment procedure is mentioned in
this report. Benefits and objectives of induction for the new employees is also mentioned in this
report.
1. Job description and specification
Job description of front office manager
Job Description : Front office manager
Company Four Season
Position Front office manager
Location Hamilton place, Park lane, London W1J,
7DR England
Report to John Thomson
Last date 10/04/21
Qualification  Degree or diploma in Hotel
management from a recognised
University
 Minimum experience of 1 year
 Knowledge of cash handling
 Knowledge of office management
 Excellent communication skill
Responsibilities  To maintain the valuable data of
customers
 To communicate relevant information

about the hotel to the customers
 Manage the shifts of front office
employees (Ramhit, 2019).
PERSON SPECIFICATION : Front office manager
Section Criteria
Educational qualification  Degree or diploma in hotel management
 Effective communication skill require
 High standard of literacy
Experience  Minimum one year of experience as a front line manager
 Experience in managing different customers
 Experience in working with other department
Skills and Special
knowledge
 Fluency in English language
 Effective communication skills
 Maintain relationship with customers
 Knowledge of different language (Malliaras, 2019).
 Must have analytical skills
Job Purpose  To manage the different shifts of front desk employees
 To handle the excess cash at the work place
 To maintain the excess workload in the peak season
Working Relationship Internal Working relationship:
 Develop good relation with other departments
 Share the data of customers to other departments
External working relationship:
 Buyers and consumers
 Suppliers