Management&operations

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MANAGEMENT AND OPERATIONS

INTRODUCTION
 Management and operation plays a crucial role in
managing and controlling process of organization.
 The presentation will outline role and characteristics of
leaders and manager of Starbucks, the American
coffeehouse company.

P1 Role and characteristics of leader
and manager
 Leaders are the leading person of star buck who are
responsible for coordinating and cooperating employee
activities.
 Managers are the individual who are responsible for
addressing employee motivation and job satisfaction.

Role of Manager
 The foremost role of manager of Starbucks is to
supervise and manage employee job by appraising
staff.
 Manager aim maintain performance reviews of staff
which helps in managing financial record and
outcomes from employees performance.

Characteristics of manager
 The foremost characteristics of manager of Coffee
house company is leading and managing employee
work.
 Planning and problem solving approach of manager of
Starbucks reflects individual motivation at workplace.

Behavioural theory of management
 Manager of Starbucks implies the use of behavioral
theory because it helps the managing person in
establishing control over motivation and behavior of
staff.
 The theory suggest managers responsibility with regard
to working condition, culture and work related
satisfaction

Role of leader
 Role of leader is to influence employee for managing
wok within time constraints.
 The leader of Starbucks aim at setting clear vision for
employee by motivating and guiding workers.
 Leaders of coffee house company are focused on setting
clear goals and objectives in front of staff which helps
in keeping their activities coordinated.

Role of leader

Characteristics of leader
 The best characteristics of leader of Starbucks which
was noticed by seniors' management of honesty and
integrity because of which workers are working with
trust and loyalty.
 The leaders of coffee company are accountable for own
decision and are good communicator which indicated
their positive relationship with staff members.

Situational theory of leadership
 The leaders of Starbucks have implied to situation
leadership model with the help of which the individual
aim at participating with employee in their work which
indicated there involvement and contribution in
employee activities.
 The leaders of Starbucks organizes regular training
session in order to train them to deal with dynamic
business situation.

CONCLUSION
 The presentation summarized about role and
characteristic of leaders and manager of Starbucks.
 It outlined about effectiveness of management and
leadership models used by manager and leaders of
coffee house company.

REFERENCES
Hopkins, W.D. and Latzman, R.D., 2017. Future Research with
Captive Chimpanzees in the United States: Integrating
Scientific Programs with Behavioral Management. In
Handbook of primate behavioral management (pp. 139-155).
CRC Press.
Northouse, P.G., 2017. Introduction to leadership: Concepts
and practice. Sage Publications.

THANK YOU