Improving Teamwork: A Case Study on Management and Diversity

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

1MANAGEMENT
Case Background
When I was working with the previous advertisement agency, on one beautiful day
the top officials arranged a meeting as to divide the teams who will be performing the
designing of the website for the loyal clients of the organisation. The role of the groups was
inclusive of the development of the different skills along with a site for them through the
various aspects of the project management. The main motto of the organization was to put the
employees in a different real-life scenario that can occur in the future and they can have the
ability to perform the tasks efficiently without any fear.
The management officials wanted to help the employees in developing the teamwork
and problem-solving skills which play a significant role in managing the efficiency of the
employees. Within the respective type of setting, it was being noticed that there will be a
selection of major two teams who will be taking part in the graphic designing of the website.
From the division of the team, it was being noticed that first team was successful in
developing the quality products for the clients along with collaboration which played a
significant role in managing the different operations.
However, on the contrary, our team faced various difficulties as few members of the
team were from different cultural backgrounds and it created chaos in performing the
activities appropriately. I was appointed as the team leader in handling and managing the
team members; however, I failed in many aspects as I was not able to understand the different
requirements and it led to dysfunction of the tasks. As a team lead, I felt that there was lack
of teamwork and positive attitude among the members as there were times when the members
tried to find faults within one another, and it created a negative working environment for the
rest of the team.

2MANAGEMENT
Scenario of Case
Main issue
As per the case study, the major problems which were faced by the entire team was
the diverse kind of opinions of the members of the team, and it led to a negative working
environment. Due to the various cultural backgrounds, it was being noticed that there was a
lack of commitment among the workers and they did not feel to achieve the goals of the
company. Moreover, it created a mismatch of the different ideas and affected the overall
morale of the team members which was a failure in achieving the targets appropriately. As a
team lead, I felt that no one was adhering to the decision-making techniques which was done
by me as they were performing as per their wish and it impacted the overall effectiveness of
the firm.
There was a lack of teamwork among the members, and they did not try to resolve the
conflicts as well. Due to the same, it led to various improper prospects of communication and
interactions were becoming aggressive. As there were vast differences and lack of
commitment among the different employees, there was dysfunctionality of the team, and it
affected the performance of the team negatively for which I blamed myself as I felt I was not
a suitable leader in handling the grievances of the team members.
Techniques Used in Solving Differences Among Team Members
As to improve the overall spirit of the team, I suggested that team outings are the best
alternative which can be adopted by the team leaders along with social outings which will
effective in changing the overall mindsets of the individuals working in the team. In the team
outings, it can be useful to understand the ethical backgrounds of all the individuals, and it
can act as the ice breaker among the different members working in the organization.