Managing a Successful Business Project Assignment - Marks & Spencer

Managing a
successful
business project

TITLE
“How do multinational companies improve the recruitment, selection and training of their
employees to meet International requirements? A study on Marks & Spencer.
INTRODUCTION
In order to exist in this competitive global market place it is necessary for the business
organisations to recruit the qualified and talented workforce which can perform the business
functions in a appropriate way and therefore meets the international requirements. Moreover
training should also be provided to increase employees productivity so as to raise their skills to
increase productivity within the organisation. Therefore organisation should conduct the
recruitment, selection and training of their individuals in a effective manner towards conducting
business operations smoothly (ajda, 2015). Chosen organisation for this research project is Marks
& Spencer which is a London based multinational firm dealing in clothing, food items and home
products. This company is situated in Westminster, UK and successfully operates in global
context. This project will focus on framing aims and objectives and will determine project
management plan which will consider risk, resources, cost and time for completing the research
in a proper manner. Moreover small research is also conducted so as to analyse the data in a
proper manner and draw proper conclusions and recommendation.
Background of research
This research is done on a large multinational firm which is Marks & Spencer. This
company deals in retail sector and offer food products, clothes and home items to their customer
base around globe. This research is based on how the respective company should enhance its
recruitment, selection and training practices in order to fulfil global needs of the customer.
Purpose of research
This research is conducted for the purpose to find out the structure that how
multinational organisations can improve their recruitment, selection and training programmes
and meet the needs of the customer globally as well as it helps the researcher to analyse the
significance of enhancing these HR practices within the organisation.

TASK 1
P1)
As enlisting is the activity or the procedure of attracting and short-listing the candidates
towards the vacancy in the organisation. Then after short-listing the candidate, selection process
is carried out which is considered with choosing best prospect who has enhanced knowledge
meet the requirement of job profile. Moreover training is considered towards raise the power
and capacity of the employees to work properly and enhance productivity level.
Aim-
To examine wow international firm upgrade the recruitment, selection and training of
their workers to achieve global requirements is studied deeply. By doing so top level
management of the organization are able to design strategies accordingly. There are various ways
by which recruitment, selection and training of staff members can be uplifted in order to grab the
opportunities prevailing in the cut throat competitive world. By hiring experts from outside, by
using modern tools and techniques like, by using blended learning, involving soft skills training
etc. helps to raise recruitment, selection and training of staff members. It is a never ending
process and goes on and on in the working premises of the organization. By effectively
performing this aspects leads in accomplishing on set standards in the set time duration.
Objectives-
 To conduct on- the job training programs for staff members of Marks & Spencer in
order to uplift HRM functions to meet global standards of HRM.
 To understand the importance of internal and external recruitment process so as to
upgrade fairness in recruitment criteria to achieve global needs.
 To examine the benefits gained by Marks & Spencer by improving HR function.
 To study no-discrimination policy so as to uplift HR standards in Nestle.
Questions:
 Do you have the knowledge of concept related with globalisation, recruitment, selection
and training.
 What benefits gained by Marks & Spencer by improving HR function?
 Discuss no-discrimination policy so as to uplift HR standards in Nestle?
2

P2)
Project Management plan is formal representation which provides guidelines and act a
blueprint towards completing the task activities on time. It is a effective plan which properly
defines, prepares, integrates and coordinates with other planning activities. Moreover it also
provides appropriate information to the stakeholders regarding understanding of the task and its
action towards systematic way. (Ariely, 2012). Various essential components within the project
management plan should include-
 Scope- It is something which provides an opportunity to the investigator while
conducting the research in a appropriate way. In context to the investigator it has a larger
extent of scope as researcher will gain knowledge about different methods of recruitment
and selection and direct the manager towards its benefits with it while rising such
practices. It will help towards fulfilment of the research task in a efficient manner.
Moreover researcher also has a wider scope as it will attract the qualified candidates
within the organisation and capable to fitting the global requirement of the client in a
proper manner.
 Cost- It is vital component within the project management plan which determines how
much cost will be incurred towards completing the project activities on time. Therefore
in order to fulfil the research activities on time it will require £’ 4000 to fulfil the project
requirements and leads to proper submission of the project. In addition to this £’ 48. 000
will required to complete the research activities on time.
 Basis  Cost
 Cost of data collection  £ 125.00
 Cost of travelins  £ 250.00
 Analyst cost  £ 100.00
 Total  £ 5000
 Time- It is another component within the project plan which states the appropriate time
for finishing and completing the project activities on time. In order to complete the
research work I will require 2 months of time period as well as for completing the project
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activities on time it will require 6 weeks of time so as to complete the task action on
proper span of time.
 Quality- It refers to a measure of excellence in completing the research as well as the
project activities. Therefore project manager should collect the the qualitative data in the
form of questionnaire, which will help towards completing the project activities on time.
 Communication- In order to complete the research as well as the project activities on
time, proper interaction should be there between the employees, managers and the clients.
Their are different communication mediums used by the researcher such as interacting
with the clients through the help of email and telephone as well as project manager also
communicates with these mediums so as to convey proper information about the project.
 Risk- There is lot of risk associated while completing and fulfilling the research activities
on time. While conducting the research activities, investigator faces the risk of lack of
time and resources so as to complete the research activities on time. Project manager also
faces the risk of inappropriate data which may face difficulty in completing the research
activities on time (Burns, 2017).
 Resources- It is one of the essential aspect of plan considered towards considered to
need of financial, human and technological resources so as to complete the activities of
research within the time period . These are the effective resources required by the
investigator so as to fulfil the research activities on time. More over investigator requires
proper access to the internet as well as information from various employees so as to
finish the task of the project
P3)
Gantt Chart- This chart was present by Henry L. Gant which illustrates different
activities within the research that would be finished towards specific time span. . This map will
help the researcher to accomplished the task activities at a proper time and also provides analysis
of the requirement of the resources towards completing each component of the research task.
4

Work break down structure- It is the proper composition or the method of divisional
the complex task into different components . This helps the project manager to effectively
complete the project activities on time. It is the top approach of dividing the whole task which
provides benefit to the researcher to start and finish e the research activities on time (Carayannis,
Sindakis and Walter, 2015).
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TASK 2
P4)
It is the responsibility of the investigator to conduct small scale research by using the
firsthand as well as the alternate sources of gathering data and lead towards effective completion
of the project in a proper manner. Information can be gathered from different sources described
as follows-
Methods of Data Collection
 Primary method of Data Collection- This is the source of gathering information by the
researcher so as to interpret the information in a proper manner. In this method
information is gathered through conducting interview or the survey process. Information
which is gathered in primary source is collected for the first time so as to meet the
specific purpose of the project (Carkhuff, 2017).
 Secondary method of data Collection- This is the effective sources of data in which
information is collected by some body else other than the researcher. Their are different
sources of secondary data which includes information in the form of censuses, data
gathered by government departments as well as data available in the form of journals and
books.
Methods of research
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Their are different methods of research that can be adopted by the researcher towards
collecting the relevant and the useful information.
Quantitative method- Under this method of research information or the data is collected
which are based on the facts and the figures , therefore it takes into consideration numerical as
well as the statistical information towards collecting important information about the research
and thereby leads to proper interpretation of data (Coker, 2014).
Qualitative method- In this method of research, information is gathered in a qualitative
form that is opinions, views and suggestions of the individuals are considered towards
accomplishing the activities of the project in a specific time period. . It is a form of exploratory
research that focuses in depth towards the views and suggestions of the individuals.
Coding method is adopted for collecting qualitative data.
Sample Size- Sample size determines the number of respondents that are selected for
gathering the important information. Therefore sample size of 40 respondents have taken to
analyse their opinions and interpret the data in an effective manner.
For this quantitative data analysis is used by researcher in order to analysis the gathered
information. In order to frame quantitative data analysis various steps are followed such
as,framing of frequency table, making of Pie Chart and interpretation of the diagram. Researcher
use quantitative data analysis to better understand the respondents view points. For this some
close ended questions will be prepare as as part of quantitative data analysis (Kannan, 2018).
This questionnaire is a part of qualitative table.
Questionnaire
Name:
Age:
Gender:
Add:
Mail ID
Q1) Do you understand about the globalisation, recruitment, selection and training process?
 Yes
 No
Q2) What benefits are gained by Marks & Spencer by improving HR function?
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 Raise productivity
 Meet desired objectives
Q3) Which training method respective company should use to increase productivity of
employees?
 On the job training methods
 Off the job training methods
Q4) Categorise the different methods of selection process which is the best towards selecting
the employee at Marks & Spencer
 Aptitude Test
 Personal Interview
Q5 What advantage Marks & Spencer will get while improving their recruitment and selection
process?
 Able to meet international requirements of customer.
 Attains maximum profitability
 Able to sustain internationally.
Q6 What are the potential barriers faced by company while enhancing their selection and
training process?
 Lack of appropriate time
 Inappropriate methods adopted for recruitment and selection
Q7 Do you think no-discrimination policy aid to uplift HR standards in Nestle?
 YES
 No
Q8) Recommend some measures by which M&S can overcome their issues that are faced while
business globalisation....
TASK 3
P5: Data Analysis
Q1) Do you understand about the globalisation, recruitment, selection and
training process?
Frequency
8

 Yes 28
 No 12
Total 40
Interpretation- It can be described from the preceding report that out of 40 responder
selected, 28 are in favour that they have knowledge regarding the recruitment, selection and the
training process adopted by the company and the rest 12 candidates doesn't posses any
knowledge about such HR practices adopted by the company. According to Bird, B., 2019,
globalisation is defined as a way by which technology, information, products and jobs are spread
at international borders. Recruitment and selection is the way by which right candidates are
selected for vacant position in an organisation.
Q2) What benefits are gained by Marks & Spencer by improving HR
function?
Frequency
 Raise productivity 10
 Meet desired objectives 30
Total 40
9
28
12
Yes
No

Interpretation- From the sample size of 40 respondents selected it has been determined
that 30 candidates are in favour that employees should be recruited externally from the
organisation so as to attract qualified talented workforce and helps towards meeting the
international requirements of the customers. Moreover 10 candidates feel that employees should
be recruited internally from the organisation, which will help them to reduce time and cost and
assist towards selecting the best candidate. As per Chand, s., 2019, there are different kind of
recruitments i.e. internal recruitment, external recruitment and recruiting employees via third
party. Other than this, some methods to recruit employee is direct and indirect method. In direct
method, company itself goes to potential employees in academic institutions whereas in case of
indirect method advertisement is posted via TV, radio, newspaper etc.
Q3) Which training method respective company should use to increase
productivity of employees?
Frequency
 On the job training methods 25
 Off the job training methods 15
Total 40
10
10
30
Internal sources of
recruitment
External sources of
recruitment

Interpretation- It is concluded from the data that the 20 respondents 25 individuals are
in favour that employees should be provided training during their working hours which will
greatly help them towards working efficiently within the organisation. On the other hand 15
candidates argues that training should be provided to the employees away from their work place
so that they are not disturbed during their working hours. In accordance with Surbhi, S., 2019, on
the job training is offered within workplace so that working concepts of employees can be
improved whereas in case of off the job training, the trainees are trained away from work
environment so that their frustration and stress level can reduce and they can learn new concepts.
Q4) Categorise the different methods of selection process which is the
best towards selecting the employee at Marks & Spencer
Frequency
 Aptitude Test 10
 Personal Interview 30
11
25
15
On the job training methods
Off the job training methods

Q4) Categorise the different methods of selection process which is the
best towards selecting the employee at Marks & Spencer
Frequency
Total 40
Interpretation- It can be depicted from the graph that that from the from the 40
respondents, 10 argue that aptitude is the best test towards analysing the employees skill and
capabilities to determine that candidate is capable to work in the specific company but 30
individuals are in support that personal interview should be conducted as it will provide clear
guidance towards candidates communication skills as well as knowledge and other attributes are
determined so as to select the employees in proper manner. In accordance with the opinion of
Reddy, C., 2016, Effective selection of employees can be performed by company so that
12
10
30
Aptitude Test
Personal Interview

expected results can be gained. There are different kinds of selection tests like Ability test,
personality describing test, integrity test, knowledge regarding job test, data revealing bio data
test, structured interviews, situational tests etc. With the help of these tests, desired candidate for
a company can be chosen.
Q5 What advantage Marks & Spencer will get while improving their
recruitment and selection process?
Frequency
 Able to meet international requirements of customer. 15
 Attains maximum profitability 10
 Able to sustain internationally. 15
Total 40
Interpretation- It is analysed from the concluding graph that 15 respondents out of 40
believes that if Marks & Spencer would improve HR practices within the organisation will assist
the company to fulfil needs of the customer and 10 believes that it will allow company to attain
maximum profitability and therefore remaining 15 candidates accept that improving recruitment
13
15
10
15
Able to meet global needs
of customer.
Attains maximum
profitability
Able to sustain in the
global market for a longer
time period.

and selection practices will allow the company to sustain internationally. As per Kokkemuller,
N., 2019, recruitment and selection is considered as a proactive approach to identify and screen
appropriate candidates for job. Main benefit associated with effective selection and recruitment
is access to strong pool of candidates, desired screening of candidates, strategic alignment in
context with high morale and decreased turnover.
Q6 What are the potential barriers faced by company while enhancing
their selection and training process?
Frequency
 Lack of appropriate time 12
 Inappropriate methods adopted for recruitment and selection 28
Total 40
Interpretation- It can be concluded that out of 40 respondents 12 argue that Marks &
Spencer faces issues in enhancing their recruitment, selection and training process because of the
lack of time with the company as well as 28 individuals feel main barrier is used for
inappropriate training and selection method. In accordance to Andriotis, N., 2017, whether it is a
14
12
28
Lack of appropriate time
Inappropriate methods
adopted for recruitment and
selection

new company or already working organisation, there are different problems which is faced by
them while improving their selection and training procedures. One of the main reason in this
context is lack of inappropriate methods for recruitment and selection of employees as it will
create problems for them to globalise their business and meet the international requirements.
Another reason is time mismanagement and lack of funds.
QQ7 Do you think no-discrimination policy aid to uplift HR standards in
Nestle?
Frequency
 YES 25
 No 15
Total 40
Interpretation- It can be examined from the data that the 40 responsive, 25 believes that
enhancing HR practices within the organisation will lead the company to meet its international
requirements as well as 15 respondents argue that this practices are not the criteria towards
enhancing the international requirements of the firm. As per Mayhew, R., 2019, effective HR
functions like recruitment and selection helps a company in multiple manner. Some of the best
15
25
15
YES
No

practices associated with improvement in HR functions are enhanced workers engagement,
employee retention, sustainable job performance etc.
Qualitative data analysis
Q1) What are the benefits of training provided to the employees at Marks & Spencer?
Factors Explanation in context of your company
 Increased productivity of the
workforce
By providing adequate training to the employees of
M&S their present skills will be enhanced and will be
able to perform better to meet the goals.
 Increased employee satisfaction By providing timely training to workers of M&S they
ill be assured that they are valuable assets of the firm
which results in raising overall performance of
employees.
 Reduces employee turnover Training upgrade staff members skills which is a
positive mark in their career growth with the phase of
time. It directly or indirectly reduces workers turnout
ratio.
Q2) Which is the main issues faced by Marks & Spencer so as to globalise their business?
Factors Explanation in context of your company
 Political Conditions Political condition directly impact the business
working while globalizing. This is the main issue
which is faced by the M&S. To grow the firm
smoothly political conditions of the nation should be
stable in nature.
 Differences in cultural This is another problem which is faced by M&S while
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backgrounds globalizing the business in various nations. It become
difficult to understand the emerging needs and
preferences of the customers as there is huge cultural
differences. Due to which customers are not satisfied
as per the expectation level.
 Technological factors To survive for longer time period in the globalize
world it is important to use modern tools and
machinery by M&S. It leads in raising the productivity
level as well as reduces the cost of production.
Q3) What are the resources required to meet the global requirements?
Factors Explanation in context of your company
 Adequate funds To grow M&S business smoothly sufficient amount of
cash is needed to achieve global requirements.
 Skilled human resource M&S requires skilled human resource to accomplish
global requirements. It directly motivates other
employees to perform better in order to gain
competitive advantages against rivalry.
 Modern plant and machinery Old machinery is unable to meet the desired outcomes
framed by M&S. To satisfy the emerging needs and
wants of the customers on due time frame modern
tools and techniques are need .
Q4) What are the open challenges faced by M&S while improving training, recruitment and
selection criteria.
Factors Explanation in context of your company
 Resistance from employees side M&S while implementing the session of improving
training, recruitment and selection criteria old workers
created resistance for the change. This is the biggest
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challenges faced by the firm.
 Time In order to successfully execute new approach of
training, selection and recruitment lot of time is
consumed due to which functioning of the vbus8iness
is hampered to some extent.
 Cost To get best results in recruitment, training and
selection approach on continuous basis huge cost is
needed. Without funds improvements in this aspects
can not be done. This is the another challenge faced
by M&S.
P6: Recommendation
By analysing the full project work it has been recommended that management at Marks
& Spencer should enhance their recruitment, selection and training programmes in order to gain
competitive benefits over its rivalry companies and therefore meets international requirement of
the customer in an effective manner. Other than this, there are some recommendations which can
be given to the manager of company which are listed below:
 It is also recommended to the company to attract the candidates outside from the
organisation and therefore test the employees skills and knowledge through conducting
personal interview.
 In addition to this, manager of company is recommended to ensure proper time and funds
should be allotted while recruiting and selecting the candidates.
 Both on the job and off the job training must be given to the staff in M&S. This will help
them in conducting business in an appropriate manner so as to meet the international
requirement of the customer.
 Business owner in M&S is recommended to adopt advance technology and invest more
in business activities so that workforce training can take place in a smooth manner.
CONCLUSION
it can be concluded from the above presented information that it is necessary for the
organisations to properly recruit and select the candidates so as to globalise their business in a
proper way and therefore requirements internationally of the business . In addition to this with
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the help of proper plan it helped the investigator towards estimating the cost, time, scope of the
research and assist towards finishing it in a correct mode. More over with the help of WBS and
Gantt chart it divide the whole project activities into smaller components and therefore leads
completion of the project activities on time. Therefore with the help of primary as well as
secondary data it helps in drawing interpretation to the information and therefore proper
recommendations are provided.
TASK 4
P7: Reflection
While undertaking and completing the project activities, it led me to analyse my own
strengths and weakness. Strengths identified while undertaking the project were effective time
management skills as well has the ability to take the decisions on time. This help me towards
understanding the purpose of the project towards systematic way and therefore completing it
within the time frame. Weakness identified were issues related to gathering correct information
from the respondents as well as faced problems in communicating with clients and customer.
This skill will be developed by increasing interaction with the clients and the customer and
therefore helps in enhancing communication skills. Moreover relevant data can be collected by
choosing the right individuals so that project can be concluded in a meaningful manner.
While conducting the project I have learned many research skills like, time management
skills, data analysis skills, data collection skills, analysis of information from distinguished
sources, interviewing skills etc. while completing the project. This skills will help in the near
future in accomplishing other research work more perfectly as with the phase of time I will be
improve them. It will directly or indirectly enhance my assignment work which will be a positive
mark in the open market place. In order to nourish this skills I am attending my seminars and
sessions which to some extent has turned out be fruitful for me. Improvement in this skills will
help to grow in my career and will be able to give best outcomes in the competitive market place.
`Research has motivated me to complete the task in the set time duration which directly
leads in attainment of set objectives. The topic was interesting so was self motivating myself in
order to accomplish the task effectively and efficiently. Along with this some of my skills and
knowledge in every stage has boosted me up to timely achieve the set standards as per the
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specific time period which is a positive sign for the me. Which ultimately resulted in completing
the task in systematic and proper manner. Research has directly or indirectly encouraged me to
wind up the assignment with quality and relevant information.
REFFERENCES
Books and Journals
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Online
Seven benefits of training employees in an organisation. 2019. [Online]. Available
through:<http://www.yourarticlelibrary.com/employee-management/7-benefits-of-
training-employees-for-an-organization/27914>
Globalisation challenges for business. 2018. [Online]. Available
through:<https://yourbusiness.azcentral.com/globalization-challenges-businesses-
22245.html>
Importance of good recruitment and selection. 2019. [Online]. Available
through:<https://bizfluent.com/info-8166508-importance-good-recruitment-
selection.html>
What are the Most Common Training Challenges and how do successful managers overcome
them. 2017. [Online]. Available
through<https://www.efrontlearning.com/blog/2017/04/common-training-challenges-
solutions.html>
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What are the benefits of recruitment and selection. 2019. [Online]. Available
through:<https://bizfluent.com/info-8193510-benefits-recruitment-selection.html>
Globalisation. 2019. [Online]. Available
through:<https://www.investopedia.com/terms/g/globalization.asp>
Method of recruitments. 2019. [Online]. Available
through:<http://www.yourarticlelibrary.com/recruitment/methods-of-recruitment-direct-
indirect-and-third-party-method/35255>
Difference between on the job and off the job training. 2019. [Online]. Available
through:<https://keydifferences.com/difference-between-on-the-job-and-off-the-job-
training.html>
16 best and effective employee selection methods. 2016. [Online]. Available
through:<https://content.wisestep.com/employee-selection-methods/>
APPENDIX
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
Comments
I have finished the project on the topic that
how large business an enhance their
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 What have you completed?
 Did you fulfil Task requirements? Are you on track and within deadlines
set?
 Did you need to make any changes to
your project management plan?
recruitment, selection and training
programmes so as to fulfil the global needs.
Yes
Week 1 Submitted the research proposal on
time- Yes, I did on time.
Week 2 - Framing the aims and objectives
in an appropriate manner- Yes, I finished
work on time
Week 3 – Finished the Literature Review-
Finished on time.
Week 4 Research Methodology- Fulfilled
the criteria on time.
Week 5- Gathering data from primary and
secondary sources- Yes, I gathered
information on time.
Week 6 Data Analysis- I completed the file
within the time frame.
19.07.19- Finishing of the task work- I did
the work on time.
No
Any risks and / or issues identified? Did you identify risks/issues with a
lack of skills required for undertaking
research tasks?
Yes, there were problems regarding
collection of relevant information as well as
faced problem of communication skills
23

 Did you identify any additional
risks/issues that have an impact on the
project management plan?
No
Problems encountered What barriers did you face?
 How did you overcome them?
Barriers and issues while completing the
research are discussed as follows-
Week 1: Issue in choice the topic
Week 2: Problem arise in order to frame
aims and objectives.
Week 3: Difficulty in understanding the
purpose of literature review. .
Week 4: Issue in gathering relevant
information
Week 5: Ethical issues
Improvement techniques-
In Week 1: Taken advice of tutor in
selecting the relevant topic
In Week 2: By taking views of friends and
tutor leads to frame proper aims and
objectives
In Week 3: Took help from internet and
various journals.
In Week 4: Taken help from various
candidates towards gathering proper
information. .
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In Week 5: I have clarified the authenticity
of the project towards submission of project.
New Ideas and change of project direction No.
What Have I learnt about myself this week? How did I feel when I had to deal with
tasks/problems? Did I find it useful to complete the
tasks? How well have I performed? What did
I contribute? What can I improve on next week? How might this learning apply in the
future?
I felt nervous and lead to loose of
confidence while handling problems.
Yes.
I met the requirements of the project within
deadline .
To have concerned on the weaker areas and
lead to continuous improvement.
It will assist towards completing the
research work in a correct way
Tasks planned for next week Which tasks are priority? Have you set aside sufficient time for
completion?
Data collection and gathering on time
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:
25

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APPENDIX II
Template for Performance Review to be attached with the report by the learner:
 What was the Project supposed to accomplish?
This research is based on the topic that how large business can enhance their recruitment. Selection and
training programmes so as to fulfil the global requirements.
 Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes, the undertaking follow towards fulfilling the aims and objectives of the project and
therefore proper information collected leads to proper understanding of the significance of
recruitment, selection and training and helps the researcher towards enhancing the knowledge.
 What things do you think worked well and why? Evaluate all aspects of the project?
The basic skill was effective time management skill as leads to efficaciously distributing the task
action on time , this towards completion and submission of the task activities within the time
frame.
 What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
Issues faced while completing the project was collection of data on appropriate time as well as
gathering the relevant information which led to difficulty in completing the project work. This
issue was tackled by selecting the right individuals from which the proper information can be
gathered.
 What did you learn from undertaking the project?
While undertaking the project, it enhanced my team spirit and lead to proper coordination of
work, this help me to enhance my team working as well as communication skills through proper
interaction with tutor and friends.
 How would you rate your performance as a management consultant leading the project?
9/10
 What strengths and weakness of your performance did you identify?
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