How do multinational companies improve the recruitment, selection and training of their employees to meet International requirements

This report explores how multinational companies improve their recruitment, selection, and training processes to meet international requirements. It focuses on The Hershey Company and discusses aims, objectives, project management plan, work breakdown structure, Gantt chart, and the use of qualitative and quantitative approaches. It also includes a questionnaire and data interpretation.

Managing a Successful
Business Project

Table of Contents
TITLE:.............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
P1) Framing aims and objective for business administration.....................................................1
P2 Project management plan that cover all aspect for an organisation.......................................2
P3 ) Work break down structure and Gantt chart in context of organisation..............................4
.........................................................................................................................................................6
P4) Appropriate use of qualitative and quantitative approach used by a company....................6
P5) By using tools and techniques data interpretation is done ...................................................7
P6) recommendation for the data interpretation........................................................................15
P7)Reflect the undertaking of research to meet stated objectives and own learning and
performance...............................................................................................................................15
RECOMMENDATION:................................................................................................................16
CONCLUSION:.............................................................................................................................16
REFERENCES................................................................................................................................1
.........................................................................................................................................................8

TITLE:
“ How do multinational companies improve the recruitment, selection and training of
their employees to meet International requirements” A study on The Hershey Company.
INTRODUCTION
Training, recruitment and selection criteria is an important aspect of each ad every
organization. Recruitment refers to as hiring the most suitable candidate according to the skills,
experience, and knowledge for the vacant post. Selection refers to a choosing the appropriate
candidate from the pool of applicants and placing them at the desired position. And training can
be defined as upgrading the present and unexplored skills so that job profile can be better
understood (Alcser and Hu, 2016). Therefore, Training, recruitment and selection need to be
evaluated easily so s to make changes for improvements. This report is based on Hershey which
is a largest chocolate firm across the globe. This leading company was founded by Milton S.
Hershey and located in Derry Township, United Kingdom. This report covers aims and
objectives of the company. Gantt Chart and Work Break Down structure is designed to full-fill
the task in the set time duration. Along with this project management plan will be discussed by
involving scope, time, communication etc. Qualitative and quantitative approach is deeply
studied in the open market place.
P1) Framing aims and objective for business administration
About Hershey background
Hershey is a leading chocolate company in UK. Employees of the firm are working day
and night to meet the emerging needs and wants of the customers. It deals in product such as,
cakes, drinks, cookies, milk shakes etc. and are serving the goods across the globe. It is well
known for chocolates and baked products in cut throat competitive world. Firm scan the open
market place before coming up with innovative idea.
Aims:
The Hershey Company aims is to study, why to achieve international requirements it is
necessary to upgrade recruitment, selection and training of skilled and unskilled workers. This
aspects plays a core element in making the business successful across the boundaries. Ignorance
in this area in any organization leads to huge loss in the administration. Enterprise need to frame
strategies for better outcomes by scanning the external environment deeply. Continuous
1

gradation in recruitment, selection and training is must so that right candidate can be assigned at
correct post vacant. To meet the international demands it very important to place skilled people
at desired job profile. By this act it become easy to grab the loop holes of others prevailing in the
international environment (Almohammad, 2018). The main aim of research is “To determine
why recruitment, selection and training of workers is the success path to achieve global
necessitates.” A study on The Hershey Company.
Objectives:
 To develop basic understanding about the phenomena of HRM practices.
 To understand the ways through which HRM practices can be uplifted in The Hershey.
 To evaluate how employee's training, recruitment and selection aid in accomplishing
international standards of HRM.
 To determine how on- the job training in Hershey improve HRM functions to achieve
global standard of HRM.
Questions:
1. What do you understand by HRM practices?
2. State some of the ways through which HRM practices can be uplifted in The Hershey?
3. How to employee's training, recruitment and selection aid in accomplishing international
standards of HRM?
4. How on- the job training in Hershey improve HRM functions to achieve global standard
of HRM ?
P2 Project management plan that cover all aspect for an organisation
Project management plan refers to a process that provides guidelines, blueprint and a
formal structure of a process to complete a work in an appropriate manner. This works as an
effective plan by which a corporation is able to complete their roles in specified time period.
Further, it help to define, prepare, integrate and coordinate different activities of organisation.
Project management plan also provides appropriate and relevant information to all of its
departments. In context of Hershey it is easy for them to complete their task in systematic and
sequential manner (Armstrong and Collmus, 2016).
Scope- The term scope refers to a group of activities and opportunities that exist in market.
Therefore while considering the research an investigator founds a larger scope as it helps them to
understand and to gain cognition about several methods of recruitment and selection. Due to this
2

in upcoming future investigator leads the manager towards those HR practices which leads
organisation to gain more profits. Moreover, for organisation the effective practices of
recruitment, selection and training helps them to recruit skilled and qualified employee's for
organisation too complete their task effectively. This results the productivity and profitability
will be increases because of hiring right candidates. In context of Hershey they complete the
scope is wide because food industry is growing with rapid speed. Moreover, it is also beneficial
for researcher as chocolate industry is leading at overall world.
Cost- The cost is a crucial factor for organisation because it helps them to complete their work in
a specific budget which is decided by management. This helps them to complete their work
without wasting their financial aspects. So to complete the research activities in a particular time
researcher requires minimum amount of £ 6,000 for implementing and executing projects
requirement effectively. This amount help researcher to submit their product effectively in
market. Whereas, on other side organisation requires particular amount of £ 38,000 to implement
effective process of its cost (Brewster, 2017). For managing the financial position of Hershey
some resources that need to included in budget are mention as follow:
Particular Amount
Financial transaction £ 8,000
Investment in research and development £ 14,000
Training of employee's £ 5,000
Raw material and other mandatory resources £ 7,000
Change of change £ 9,000
Total £ 42, 000
Time- Time is the other component in a project plan that stats appropriate time to complete a
project within minimum time period. It refers to complete the research work with in required
time period. The estimated time period required for completion of research is of 2 months. On
other side it is essential for Hershey to adopt essential changes in organisation due to which
3

estimated time required is of 180 days. So changes are adopt by each organisation in effective
manner.
Quality- This refers to completion to complete the research activities in order to complete their
work with high efficiency. Quality of Hershey products is too high which satisfies the needs of
customer’s. Similarly research must also be developed and formulated on unbiased basis.
Therefore project manager leads them to complete their work in minimum time period to achieve
their goals by developing products according to need of its customers. Researcher collect and
gather essential information due to which it is easy for them to complete their work in minimum
time period. This governs it is essential for researcher to submit their work with more standard in
order to complete it effectively.
Communication- For completing research activities and functions on time, effective
communication channel is required by organisation to complete their work (Dany and Torchy,
2017). This channel leads them for completing their work with high efficiency through
interacting with clients. Transparent and direct communication channel is implemented by
Hershey. In context of researcher social media technique is implemented by organisation.
Through the helps of phones, mails and communication channel it is for project manager to
communicate through different mediums that provides direct and proper information to
customers and employee's. Further to communicate with all stakeholders organisation focuses on
to communicate with employee's in effective manner.
Risk- While completing a project different risk are faced by organisation such as alternation in
the market conditions and changes in environment. So it is mandatory to tackle these challenges
in order to fulfil their objectives. Similarly, on other side risk faced by researcher is to complete
and submit their work in minimum time period. Example- organisation face risk because of
inappropriate data that creates complexity to make effective decisions. For researcher it is
difficult to collect and analysis responses from respondents. Similarly it is also essential for
organisation and researcher to overcome from this risk factors in order to sustain their success
for longer period in organisation.
Resources- This is one of the most beneficial aspect for organisation that is consider to complete
their work. Hershey requires several items for effectively implementing HR practices in
organisation. This considers that they requires finance, human and technological resources in
order to complete their work in minimum time period. Further investigator needs internet.
4

Software, time and reliable information to complete the task effectively. With the use and
implement of effective resources this is easy for organisation to complete their work with more
efficiency and effectiveness.
P3 ) Work break down structure and Gantt chart in context of organisation
Work break down structure
Work break down structure is a method which is used to delegate a complex project into
smaller amounts (Dany and Torchy, 2017). Moreover, it is beneficial to perform multi-task at a
similar time period with in fast and effective manner. In simple terms WBS is a hierarchical tree
structure which outlines and undertakes most of the project of organisation and then breakdown
it into smaller options. Example- WBC is a folder of projects while on other side its smaller task
are subfolders that contain essential information to complete a project effectively.
Gantt chart
Gantt chart is a type of bar chart that defines a project schedule, this chart was developed
by Henry Gantt in the year 1915. It works effectively for an organisation like they are designed
in a way that develops relationship between activities and different schedules of an organisation.
In majority of project plans Gantt chart is one of the most popular method and way that
undertakes various activities along with their time to complete them within specified time period.
In present scenario Gantt chart is more favourable for Hershey as it helps them to identify
number of resources and time to complete a task (Gardner, 2018).
5

P4) Appropriate use of qualitative and quantitative approach used by a company.
Quantitative method- This is a method for research information and the data which is collected
and based on facts and figures. Further it is considered effectively in organisation because it
contains numerical value and statistical information in organisation. This is used to complete
research with properly interpreting the data to make effective decisions.
Qualitative method- Qualitative research method is used to collect information in a qualitative
form. This determines that is based on views, opinion, suggestions and many more of an
individual. It helps them to complete their work in a specific period. Moreover, this form of
research leads them to gain in-depth information about their work.
Sample size- This determines the actual number of respondents which are collected for gathering
information from respondents. In context of Hershey the sample size selected is 40 from
organisation gather information and interpret data in organisation (Gardner and Dunkin, 2018).
Questionnaire:
6

Q1) Are you aware about the phenomena of HRM practices?
a) Yes
b) No
Q2) Do you think employee's training, recruitment and selection aid in accomplishing
international standards of HRM
a) Agree
b) Dis-agree
Q3) How on- the job training in Hershey improve HRM functions to achieve global
standard of HRM.
a) By boosting employees to adopt to new changes
b) By hiring experts from outside
Q4) It is mandatory for Hershey to perform HRM practices?
a) Yes
b) No
Q5) Do You think uplifted HRM functions can meet up international standard of HRM?
a) Yes
b) No
Q6) Which type of training method is applied by Hershey to enhance training,
recruitment and selection criteria?
a) On- the job training
b) Off – the job training
Q7) Provide appropriate suggestions to Hershey so as to improve HRM functions to
achieve global standard of HRM.
P5) By using tools and techniques data interpretation is done
Theme: Explain phenomena of HRM practices
7

Q1) Are you aware about the phenomena of HRM practices? Frequency
a) Yes 20
b) No 20
20 20
a) Yes
b) No
Interpretation: From the pie chart it can be summarized that out of sample of forty
communicator twenty respondent commented that yes they are aware about concept of human
resource management. while renaming twenty people said that they are unaware about it.
Theme: Employee's training, recruitment and selection aid in accomplishing international
standards of HRM
Q2) Do you think employee's training, recruitment and selection aid
in accomplishing international standards of HRM?
Frequency
a) Agree 15
b) Dis-agree 25
8

15
25
a) Agree
b) Dis-agree
Interpretation: From the above it can be concluded that from the sample of forty people fifteen
communicator are agreed that employee's training, recruitment and selection aid in
accomplishing international standards of HRM. While left over twenty five responsive shared
their view that employee's training, recruitment and selection aid in accomplishing international
standards of HRM does not assist.
Theme: On- the job training in Hershey improve HRM functions to achieve global
standard of HRM
Q3) How on- the job training in Hershey improve HRM functions to
achieve global standard of HRM?
Frequency
a) By boosting employees to adopt to new changes 22
b) By hiring experts from outside 18
9

22
18
a) By boosting employees to
adopt to new changes
b) By hiring experts from
outside
Interpretation: The above discussion provide conclusion that from the sample of forty
respondents twenty two communicator shared their view that by boosting employees to adopt to
new changes Hershey improve HRM functions to achieve global standard of HRM. And eighteen
people committed that by hiring experts from outside the above statement can be justified (Holm
and Haahr, 2018.).
Theme: Mandatory for Hershey to perform HRM practices
Q4) It is mandatory for Hershey to perform HRM practices? Frequency
a) Yes 30
b) No 10
10

30
10
a) Yes
b) No
Interpretation: The pie chart clarifies that out of forty respondents thirty thirty people are
agreed that it is mandatory for Hershey to perform HRM practices in the working premises.
While the left over ten responsive think that HRM practices is not a core element to be
performed in the business.
Theme: Uplifted HRM functions can meet up international standard of HRM
Q5) Do You think uplifted HRM functions can meet up
international standard of HRM?
Frequency
a) Yes 45
b) No 5
11

45
5
a) Yes
b) No
Interpretation: The diagram stated above conclude that out of forty answering forty five people
committed that by uplifted HRM functions can meet up international standard of HRM.
However, left over five responsive think that by uplifting HRM functions they can not meet up
international standard of HRM (Jeske and Shultz, 2016.).
Theme: Type of training method is applied by Hershey to enhance training, recruitment
and selection criteria
Q6) Which type of training method is applied by Hershey to
enhance training, recruitment and selection criteria?
Frequency
a) On- the job training 23
b) Off – the job training 17
12

23
17
a) On- the job training
b) Off – the job training
Interpretation: The above mentioned pie chart depicts that from the sample of forty answering
seventeen people strongly commit that On- the job training method is applied by Hershey to
enhance training, recruitment and selection criteria. Whereas, twenty three shared their opinion
that Off – the job training is more suitable method which is applied by Hershey to enhance
training, recruitment and selection criteria.
Qualitative table:
Q1) State some of the ways by which HRM practices can be upgraded in Hershey?
Factors Explanation in context of your company
By making modification in
hiring process
Hershey can upgrade the human resource practices by making
necessary changes in the hiring process performed in the
organization. By doing so best out comes can be attained in
effective and efficient manner. It directly or indirectly assist in
placing skilled and capable candidate in right vacant post
(Makhamara and Kwasira, 2016).
By utilizing HR software This is the modern equipments through which human resource
management of Hershey can be improved. It assist in gaining
competitive advantages against rivalry which is a positive mark for
the administration. Human resource software helps to achieve the
13

desired goals and objective in the due time frame.
By providing reward
programs
Reward is the best way to raise any kin of changes in the working
premises. Hershey provide gifts and other incentives to those staff
members who actively take part in modification . This indirectly
leads in improving human resource practices to meet international
requirements.
Q2) What are the advantages gained by improving HRM function in Hershey?
Factors Explanation in context of your company
Helps in building
structuring teams
Hershey is benefited by various aspects by effectively
implementing human resource functions in their working premises.
It aid in building structuring team which work day and night to
meet set standards. This particular teams work effectively and
efficiently to retain for longer time period (Ployhart and Tippin,
2017).
Assist in building
organizations culture
Uplifting human resource function helps in building
organizational culture which is a positive sign for Hershey. By
building strong organizational culture it boost employees to
perform better.
Enhance in raising
productivity of staff
members
By uplifting Human resource management function in Hershey it
will directly uplift productivity level of staff members. It aid in
meeting the emerging needs and wants of the customers. By doing
so loyal customers can be raised for longer time period.
Q3) What are the barriers faced by Hershey while attaining global standards of HRM?
Factors Explanation in context of your company
Adaption to innovation In the cut throat competitive world Hershey faces numerous
barriers while accomplishing standards of human resource
management. Adoption to innovation is a open barrier which is
14

faced by the company every next day. In order to overcome this
business should be flexible in nature to easily adopt to the dynamic
environment (Rees and Smith, 2017).
Compliance with laws and
regulation
Every country has distinguished laws and regulation designed by
their governing bodies. Hershey frame unique tactics and
effectively adopts the laws while expanding in the that particular
nation. It helps to build goodwill in the eyes of the customers.
Management changes Hershey come across immediate fluctuation in management due to
which productivity decreases gradually. Along with this
profitability ratio reduced in the open market place. Dynamic
changes in management increases skilled and potential staff
members turnout ratio at a rapid scale.
P6) recommendation for the data interpretation
The above mentioned discussion provide summarization that human resource
management practices plays a significant role. By effectively performing HRM function it aid in
attaining standards of HRM in the global market. Organization faces several challenges will
exploring the business across the boundaries. For this strategies are formulated to over the issues
so that productivity and profitability ratio does not hamper (Russell and Torchy, 2017). In order
to create tough competition for others it is important to improve the human resource practices.
Along with by providing on- the job training and off- the job training method is applied by
Hershey to enhance training, recruitment and selection criteria.
P7)Reflect the undertaking of research to meet stated objectives and own learning and
performance.
Basis Ways to improve the skills Stating the reason why to
improve the skills and how it
benefit company.
Research skills Research skills is my weak
area. In order to improve my
By improving the research
skills it will be beneficial for
15

skills I am focusing on online
videos related to research area
and are attending seminars and
sessions to upgrade the weak
areas
me and company as best
outcomes can be served in the
open market place. Also,
overall productivity of
employees can be raised.
Decision making process Decision making process is the
weak area of mine on which I
need to work to improve it. For
this I ma taking part in debate
competition so that skill can be
enhanced gradually over the
time.
As my decision making
process is improved I will be
able to take better decision for
the betterment of the business
administration. Which will
directly raise the productivity
level of potential employee
(Shailashree and Shenoy,
2016).
Communication skills I lack behind in
communication skills for
which I am spending quality
time with seniors and are
attending vocabulary classes to
upgrade the skills.
As the communication skills is
improved I will be able to
convince people to be in my
favour for the decision taken
my mine. As well as
information can be easily
transferred to the employees.
RECOMMENDATION:
From the above it can be recommended that organization need to design aims and
objective so that tactics can be framed respectively. The set standards should be in realistic term
so that employees can achieve it. The tools adopted for presentation should be appropriate in
nature so that best outcomes can be achieved. PMP is designed in order to gain best results.
16

CONCLUSION:
From the above discussion it can be summarized that to survive for longer time period it
is important to set actual standards so that they can be achieved in the global market. To achieve
the set goals it is necessary to boost the staff members to work day and night. Designing of
performance management plan with explanation of scope, risk, communication, time, quality etc.
provide best results as compare to competitors. For best results it is important to use appropriate
tools and techniques for data interpretation so that reader can easily grab the information
presented in the graph or diagram. Along with this appropriate suggestion is given in order to
draw best conclusion out of the findings. Gantt Chart and WBS is designed to complete the task
smoothly.
17

REFERENCES
Books and Journals
Alcser, K., Clemens, J., Guyer, H. and Hu, M., 2016. Interviewer recruitment, selection, and
training. Guidelines for best practice in cross-cultural surveys. Survey Research Center,
Institute for Social Research, University of Michigan, Ann Arbor.
Almohammad, A., 2018. ISIS Child Soldiers in Syria: The Structural and Predatory Recruitment,
Enlistment, Pre-Training Indoctrination, Training, and Deployment. The International
Centre for Counter-Terrorism–The Hague, 8.
Armstrong, M. B., Landers, R. N. and Collmus, A.B., 2016. Gamifying recruitment, selection,
training, and performance management: Game-thinking in human resource
management. In Emerging research and trends in gamification(pp. 140-165). IGI
Global.
Brewster, C., 2017. Policy and practice in european human resource management: The Price
Waterhouse Cranfield survey. Taylor & Francis.
Dany, F. and Torchy, V., 2017. Recruitment and selection in Europe Policies, practices and
methods 1. In Policy and practice in European human resource management (pp. 68-
88). Routledge.
Dany, F. and Torchy, V., 2017. Recruitment and selection in Europe Policies, practices and
methods 1. In Policy and practice in European human resource management (pp. 68-
88). Routledge.
Gardner, A. K., 2018. How can best practices in recruitment and selection improve diversity in
surgery?. Annals of surgery. 267(1). pp.e1-e2.
Gardner, A. K., Grantcharov, T. and Dunkin, B.J., 2018. The science of selection: using best
practices from industry to improve success in surgery training. Journal of surgical
education. 75(2). pp.278-285.
Holm, A. B. and Haahr, L., 2018. E-recruitment and Selection. In e-HRM (pp. 172-195).
Routledge.
Jeske, D. and Shultz, K. S., 2016. Using social media content for screening in recruitment and
selection: pros and cons. Work, employment and society. 30(3). pp.535-546.
Landers, R. N. and Schmidt, G. B., 2016. Social media in employee selection and recruitment:
An overview. In Social Media in Employee Selection and Recruitment (pp. 3-11).
Springer, Cham.
Makhamara, F. H., Waiganjo, E.W. and Kwasira, J., 2016. Influence of strategic recruitment and
selection on employee performance in the health sector in Kenya. Strategic Journal of
Business & Change Management. 3(21). p.347.
Ployhart, R. E., Schmitt, N. and Tippins, N. T., 2017. Solving the Supreme Problem: 100 years
of selection and recruitment at the Journal of Applied Psychology. Journal of Applied
Psychology. 102(3). p.291.
Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
perspective. Sage.
Russell, S. and Brannan, Dany, F. and Torchy, V., 2017. Recruitment and selection in Europe
Policies, practices and methods 1. In Policy and practice in European human resource
management (pp. 68-88). Routledge.M.J., 2016. “Getting the Right People on the Bus”:
Recruitment, selection and integration for the branded organization. European
Management Journal. 34(2). pp.114-124.

Shailashree, V. T. and Shenoy, S., 2016. Study to Identify the Relationship between
Recruitment, Selection Towards Employee Engagement. Study to Identify the
Relationship Between Recruitment, Selection towards Employee Engagement.
International Journal of Scientific Research and Modern Education (IJSRME), ISSN
(Online), pp.2455-5630.

APPENDIX I
Template for evidence collection to be attached with the report by the learner:

APPENDIX II
Template for Performance Review to be attached with the report by the learner:

8