Aims and objectives of Marks and Spencer

MANAGING A
SUCCESSFUL BUSINESS
PROJECT

Table of Contents
LO1..................................................................................................................................................3
P1 Aim and objectives of the Marks and Spencer......................................................................3
P2 Project Management Plan .....................................................................................................3
P3 Breakdown of work and reflect the Gantt chart process........................................................6
LO2..................................................................................................................................................8
P4 Questionnaire based on Qualitative methods.........................................................................8
LO3................................................................................................................................................17
P5 Research methodology.........................................................................................................17
P6 Recommendation and Conclusion.......................................................................................19
LO4................................................................................................................................................20
P7 Reflection ............................................................................................................................20
REFERENCES..............................................................................................................................21

LO1
P1 Aim and objectives of the Marks and Spencer
Aim: To outline the factors of globalization having positive cultural and ethical impact on
Human resources function within the organization. -A study on Marks and Spencer
Objectives:
 To identify the current trends used in globalisation by HR function in relation to Marks
and Spencer.
 To access the positive impact of culture of employees within the organization.
 To determine the challenges faced by HR department regarding the ethical behaviours of
employees within the organization.
 To provides the recommendation to Marks and Spencer regarding the strategies
interpreted by globalisation in context of HR functions.
Background : Globalization refers to the process by which it helps companies to expand their
business into large scale and also it results in providing free transportation facility. This provides
more transfer of goods and service without any major boundation (Globalization, 2019). This
enhances the communication between the parties if they are deal or expanding their business into
different countries. Present report is based on Marks and Spencer company which was founded
by Michael Marks and Thomas Spencer in 1884. They are the retailer brand deal in home
products, groceries and eatable items. Thus results in engaged with large number if employees
working with that company, and they estimated their revenue as £10,377 million and opened 959
stores across the world (Patanakul and et.al., 2016). Due to having large number of expansion it
results in having the major role of HR department in context of maintaining employees and
providing training regarding working under ethical norms.
P2 Project Management Plan
It includes the proper planning and collection of overall activity of the company
regarding the scope, cost, quality, communication, risk and Human resources etc. Thus,
management plan includes the following:

1. Scope: Scope is mainly designed by companies to simplifies their vision and missions of
the business in better and innovative way. It includes various planning and analysis the
data which they collected so that it can be used to enhance the learning and training of the
employees in unique way (Polonsky and Waller, 2018). The scope is usually designed to
define the overall activity of the company. In case of M&S they planned the vision
regarding product using the new products in the market, and it includes the scope of
identifying the segmentation and position where these products are to be launched.
2. Cost: Without balancing the adequate cost, the planning cannot be done properly. In such
cases the costs is the major factors which bring the planning in accurate manner. In case
of M&S they manage or plan the budgets by keeping all the necessary activities in mind
regarding the production process or any other projects.
3. Resources: In this, the revenue is to be managed in appropriate way by taking all the
corrective action regarding stationary, internet connection, things requires at the time of
travelling and searching matters and other expense which is also necessary to conduct the
appropriate planning (Pramanik, Mondal and Haldar, 2019). In case of marks and
Spencer, they had to manage all such activities in better way so that they can carry their
future activities smoothly and plan their expansion in innovative manners.
4. Quality: This is the major task which is more important in any project and also the same
things is expected by the customers regarding the products and service which are offering
by the company. Quality not only defines the structure of the company but also their
workings and achieving task within the stipulated time is also defined (Thamir and
Poulis, 2015). In case of M&S they provide such products and service which are of better
quality services, and they are results in attracting the customer for longer term.
5. Communication: Planning process can be initiated if there is effective communication
between the employees and the senior person at the time of deciding some important
matters in the company. Planning is not completed without communication and it results
in reflecting the stability and interaction of employees in the company (Tidd and
Bessant, 2018). In case of M&S, at the time of brining new products in the market the
senior mangers had to communicated with other department regarding their management

procedure in term of labours, cash budgets, resources and with these helps they can plan
the project appropriately.
6. Risk: If there is any project taken, it also includes certain risk which is to be solved by
using various method and techniques. The person is totally prepared that risk is
associated with every project and that are to be resolved timely so that it cannot affect the
further projects (Turton, 2017). In case of M&S the risks arises in case of brining new
products in the market and to face the competitors with the same product. Thus, the risk
arises in case of using various techniques and method to attract the customers towards
that products.
7. Time: The project takes the initial time of 12 weeks to complete such structure. As lot of
research is conducted to the various data and information and utilized them in effective
way. Thus, it helps to save time for collecting data but indirectly consumes lot of time by
not getting the appropriate results, or sometime there is lack of funds (Webb, 2017). In
case of M&S tie management is the crucial aspect as every company stipulated time to
their employees to complete the project and it charges compensation if there is lapse in
managing the time.

P3 Breakdown of work and reflect the Gantt chart process

LO2
P4 Questionnaire based on Qualitative methods
Q1) Are you an employee of M&S for three years or more?
 Yes
 No
Q2) Is the work you do have any link in operational activities of the company?
 Yes
 No
Q3) During the working hours have you notice or experiment any changes in company since
2013 at the time of opening new branches in USA, china and Africa?
 Yes
 No
Q4) Do you agree that globalization had crucial impact on M&S business functions?
 Strongly agree
 Agree
 Neutral
 Strongly disagree
 Disagreed
Q5) Do you feel that M&S polices are designed by keeping in mind the cultural values and ethics
which runs from ancient times.
 Strongly agree
 Agree
 Neutral
 Strongly disagree
 Disagreed

Q6)How do you rely with the situation that M&S recruit employees on the bases of fair decision
and no discrimination?
 Strongly agree
 Agree
 Neutral
 Strongly disagree
 Disagreed
Q7) From the past 3 years, the sales ratio of company are increased to 20% which results in
bringing more power in managing the saving by HR department ?
 Strongly agree
 Agree
 Neutral
 Strongly disagree
 Disagreed
Q8) Do you feel that M&S motivate and trained their employees in better way?
 Strongly agree
 Agree
 Neutral
 Strongly disagree
 Disagreed
Q.9) What are the views over recommanding of M&S to family and friends?
….....................................
Theme 1: Are you an employee of M&S for three years or more
Particular Respondent (10)
Yes 7

No 3
Yes No
0
1
2
3
4
5
6
7
8
7
3
Column B
Interpretation: From the above graph, it is interpreted that more than 7 out of 10 managers are
working and engaged through the activities related to M&S. They completed 3 or more years of
their time period while workings and attaining the things in better way. They are more
comfortable with the services which are offering by company and also the HR department are
recruiting the employees on the base of experience and learning (Wright, 2016). Though this
recruitment procedure they are getting the best employees who are hard workings and achieving
goals in better way.
Theme 2: Work you do have any link in operational activities of the company
Particular Respondent (10)
Yes 8
No 2

Yes No
0
1
2
3
4
5
6
7
8
9
8
2
Column B
Interpretation: From the above study it is interpreted that 8 out of 10 managers are working and
carry their operational activities of M&S in critical way. They face various issues and
circumstances which they had to overcome by resolving method and techniques to bring changes
in their working. They examine the goods and services relating to packing, controlling,
marketing and selling such products all over the world. This brings more important factors as
they minutely examine the employees working and achieving targets to increase sales.
Theme 3: Have you notice any changes in company since 2013 at the time of opening new
branches in USA, china and Africa
Particular Respondent (10)
Yes 7
No 3

Yes No
0
1
2
3
4
5
6
7
8
7
3
Column B
Interpretation:Most of the managers are agreed with the situation that they find many changes
after the company expansion in 2013. This brings more business in the company and also their
employees structure are increased which bring more employees to carry their operational
activity. It results in having more consequence in company internal working and also different
culture people are also recruited by the HR department to bring positive impact to their
employees to work as a team to achieve goals.
Theme 4: Globalization had crucial impact on M&S business functions
Particular Respondent (10)
Strongly agree 2
Agree 6
Neutral 1
Strongly disagree 1
Disagreed 0

Strongly agree Agree Neutral Strongly disagree Disagreed
0
1
2
3
4
5
6
7
2
6
1 1
0
Column B
Interpretation: From the above graph it is interpreted that 6 out of 10 managers are agreed that
globalization had crucial impact on business function as it bring more challenges to the company
regarding expanding their business activities internationally if they had strict government rules
and regulation. They cannot expand their business in such countries where there are strict
regulation or barriers on import and export of goods and services. But it also results in having the
positive impacts as due to globalization they can adapt different culture and also enhance their
business through communication and technology development at large scale.
Theme 5: M&S polices are designed by keeping in mind the cultural values and ethics which
runs from ancient times
Particular Respondent (10)
Strongly agree 7
Agree 1
Neutral 2
Strongly disagree 0

Disagreed 1
Strongly agree Agree Neutral Strongly disagree Disagreed
0
1
2
3
4
5
6
7
8
7
1
2
0
1
Column B
Interpretation: From the above graph, it is interpreted that 7 out of 10 managers strongly agree
that the cultural values and ethics which are to be implemented from the ancient times are
running in recent times as well. At the time of recruitment employees are made familiar with the
M&S culture and ethical behaviour which they had to adapt while working in the premises. They
are bound to work as a team and also respect their team-mates and other senior employees who
trained them in their work place.
Theme 6: M&S recruit employees on the bases of fair decision and no discrimination
Particular Respondent (10)
Strongly agree 2
Agree 5
Neutral 1
Strongly disagree 2

Disagreed 0
Strongly agree Agree Neutral Strongly disagree Disagreed
0
1
2
3
4
5
6
2
5
1
2
0
Column B
Interpretation: From the above graph, it is interpreted that 5 out of 10 mangers are agreed with
the recruitment procedure which is applied by HR department In context of selecting the
employees on the bases of knowledge and there is no discrimination on the base of caste, sex and
colour. This helps company to enhance their stability and reputation by reflecting their true and
fair ethical norms for every person.
Theme 7: From last 3 years, the sales ratio of company are increased to 20% which results in
bringing more power in managing the saving by HR department
Particular Respondent (10)
Strongly agree 1
Agree 6
Neutral 2
Strongly disagree 0

Disagreed 1
Strongly agree Agree Neutral Strongly disagree Disagreed
0
1
2
3
4
5
6
7
1
6
2
0
1
Column B
Interpretation: From the above study its is interpreted that 6 out of 10 managers are agreed with
the situation and strategies which is used by HR department to increase their sales ratio by
motivating the employs are providing more task opportunity. If the employees achieve the task
and complete within the stipulated time they are rewarded with awards and other monetary
benefits. This attracts the interests of employees at large scale.
Theme 8: M&S motivate and trained their employees in better way
Particular Respondent (10)
Strongly agree 5
Agree 2
Neutral 1
Strongly disagree 1

Disagreed 1
Strongly agree Agree Neutral Strongly disagree Disagreed
0
1
2
3
4
5
6
5
2
1 1 1
Column B
Interpretation: From the above graph it is clearly interpreted that 5 out of 10 managers are
strongly agreed with the situation that the motivation and training provided by HR department
are reflecting the more retention power for the employees in the company, and they carry their
task in more accurate way.
Theme 9: Views over recommanding of M&S to family and friends
Interpretation: The respondent are familiar with the services and infrastructure of M&S, and they
will definitely prefer to review the services and quality of M&S to their family and friend to use
their products and avails such service similar better way (Nohria, 2017). They also satisfied with
the environment and work places which the M&S are providing to their employees to motivate
and bring more production in their internal working.

LO3
P5 Research methodology
It incudes various methods which examined their plans and procedure to gather
informations and data through facts and figure (Nicholas and Steyn, 2017). It includes the
following methods such as
1. Research Philosophy: It includes the many types of branches to carry the research work.
In such case they apply philosophies, ideas, thoughts and expression regarding the
research activity. It includes two types of research philosophies such as Positivism and
Interpretivism (Muller, 2017). Here researcher applied interpretivism method to carry
their research work based in this method they can further interpret the data which are
collected and also helps other authors to take ideas from the matters they interpreted.
2. Research approach: It includes the proper plan and procedure to conduct the research to
carry their data and information from various sources. It consists of two types inductive
and deductive approach (Mackey and Gass, 2015). In this researcher has applied
inductive types of research to carry their research work in appropriate way. They gather
information from internal sources and then interpret such matter in appropriate procedure.
3. Research design: In this method its is based on designing the appropriate structure in the
effective way. It incudes two types of research design Qualitative and quantitative
method (Jenner, 2016). Researcher applied Qualitative method to conduct their research
work and through this method it is helpful to gather more reviews and ideas by raising
question and conducting survey through their research procedure.
4. Data collection: It includes the procedure to gather and collect data and information
which help the researcher to conclude the research work. It incudes two types of data
collection primary and secondary. Researcher has applied both the method to gather their
information (Hanson and et.al., 2016). Primary method is implemented to collect data
from original sources and secondary data is used to gather information from other
sources. Thus, both this method is useful for the researcher as primary method is helpful
to collect the original information while the secondary method is used to gather more of
the information from the topic which they selected.

5. Data Analysis: After collecting data, it is to be analysed in systematic manner to reflect
the appropriate research work. It is inspected, minimized and make it free from errors in
such a manner to take effective decision-making (Bresler and Stake, 2017). In this
researcher applied the thematic method to carry their research activity. They analysed
such objective and data collected on the theme based activity to get the accurate results.
6. Sampling: Sampling method is generally used when there is large number of population
and it s quite tough to collect data from all such sources. Thus, in such case the researcher
applied the random sampling method to gather information and resources from various
sources (Archibald and Archibald, 2016). There are less chances of getting the accurate
results but this concept is considered to be more time-consuming concept. As the reviews
of people are changes but mainly give the same results. In this research report the
information is gathered by 10 managers of marks and Spencer and also their review are
examined in appropriate way.
7. Ethical consideration: Ethical norms are to be maintained by every research, and they had
to conduct their research activity by implementing certain rules and regulation which is
imposed by government if they collect data from any restricted places (Alvesson and
Sköldberg, 2017). The researcher had to maintain norms at the time of research by not
harming any person during the time of collecting data and information either physically
and mentally. They also not to disclose any information of the company and the review
which they gather from employees without their permission.
P6 Recommendation and Conclusion
Recommendation:
From the above report it is to be recommended to the M&S company in regarding the
strategies to be adapted in context of HR functions as :
 Recruiting the staff by not discriminating them on the bases of caste, sex and colour and
also at the time of recruitment they had to teach certain ethical norms regarding their
company policies to achieve targets and goals and their working criteria. The staff which
are recruited by HR department had to be taken proper care regarding the ethics which
the employees are keeping at the time of committing work. They had to minutely check

the employees workings and the strategy and technique which they used to achieve goals
within the organization.
 Also culture is one of the important strategy which is to be take care as M&S are
expanded all over the country and there are large number of employees working with the
company. Thus, they had to maintain certain culture norms and also respect each culture
and also enhance their communication level so that they can learn new things helps them
to adapt new changes or attract the customers through such products which they are in
need.
Conclusion:
From the above study it can be concluded that globalization helps companies not only to
expand their business into large scale but also to implement certain strategies to attract
employees and their working to achieve targets and goals internally. They can bring more ethical
norms and culture values to employees to behave well in the organization that it reflects to
increase their goodwill and reputation at international global market. Thus, it results in bringing
more positive impact in respect on HR department to trained their employee and staff to work
under cultural values and ethics way.
LO4
P7 Reflection
In context of above report regarding the positive impact of culture and ethical in context
of HR department in M&S company, the factors which I came across is regarding maintaining
the strict norms regarding appointing employee and trained them to achieve goals. HR
department also take care of certain facilities which are not violated by any employees at the
time of working hours. Recruiting the right employees at the time of lack of employees are the
major duty of HR department and also resolve various issue which the employees are facing
internally regarding the work which is to be accomplished as team or any other rights or
authority to take decision in any perspective.

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Online
Globalization. 2019. [Online]. Available through:
<https://www.economicsonline.co.uk/Global_economics/Globalisation_introduction.html>
.