Aims and objectives of Marks and Spencer

MANAGING A
SUCCESSFUL BUSINESS
PROJECT

Table of Contents
LO1..................................................................................................................................................3
P1 Aim and objectives of the Marks and Spencer......................................................................3
P2 Project Management Plan .....................................................................................................3
P3 Breakdown of work and reflect the Gantt chart process........................................................6
LO2..................................................................................................................................................8
P4 Questionnaire based on Qualitative methods.........................................................................8
LO3................................................................................................................................................17
P5 Research methodology.........................................................................................................17
P6 Recommendation and Conclusion.......................................................................................19
LO4................................................................................................................................................20
P7 Reflection ............................................................................................................................20
REFERENCES..............................................................................................................................21

LO1
P1 Aim and objectives of the Marks and Spencer
Aim: To outline the factors of globalization having positive cultural and ethical impact on
Human resources function within the organization. -A study on Marks and Spencer
Objectives:
 To identify the current trends used in globalisation by HR function in relation to Marks
and Spencer.
 To access the positive impact of culture of employees within the organization.
 To determine the challenges faced by HR department regarding the ethical behaviours of
employees within the organization.
 To provides the recommendation to Marks and Spencer regarding the strategies
interpreted by globalisation in context of HR functions.
Background : Globalization refers to the process by which it helps companies to expand their
business into large scale and also it results in providing free transportation facility. This provides
more transfer of goods and service without any major boundation (Globalization, 2019). This
enhances the communication between the parties if they are deal or expanding their business into
different countries. Present report is based on Marks and Spencer company which was founded
by Michael Marks and Thomas Spencer in 1884. They are the retailer brand deal in home
products, groceries and eatable items. Thus results in engaged with large number if employees
working with that company, and they estimated their revenue as £10,377 million and opened 959
stores across the world (Patanakul and et.al., 2016). Due to having large number of expansion it
results in having the major role of HR department in context of maintaining employees and
providing training regarding working under ethical norms.
P2 Project Management Plan
It includes the proper planning and collection of overall activity of the company
regarding the scope, cost, quality, communication, risk and Human resources etc. Thus,
management plan includes the following:

1. Scope: Scope is mainly designed by companies to simplifies their vision and missions of
the business in better and innovative way. It includes various planning and analysis the
data which they collected so that it can be used to enhance the learning and training of the
employees in unique way (Polonsky and Waller, 2018). The scope is usually designed to
define the overall activity of the company. In case of M&S they planned the vision
regarding product using the new products in the market, and it includes the scope of
identifying the segmentation and position where these products are to be launched.
2. Cost: Without balancing the adequate cost, the planning cannot be done properly. In such
cases the costs is the major factors which bring the planning in accurate manner. In case
of M&S they manage or plan the budgets by keeping all the necessary activities in mind
regarding the production process or any other projects.
3. Resources: In this, the revenue is to be managed in appropriate way by taking all the
corrective action regarding stationary, internet connection, things requires at the time of
travelling and searching matters and other expense which is also necessary to conduct the
appropriate planning (Pramanik, Mondal and Haldar, 2019). In case of marks and
Spencer, they had to manage all such activities in better way so that they can carry their
future activities smoothly and plan their expansion in innovative manners.
4. Quality: This is the major task which is more important in any project and also the same
things is expected by the customers regarding the products and service which are offering
by the company. Quality not only defines the structure of the company but also their
workings and achieving task within the stipulated time is also defined (Thamir and
Poulis, 2015). In case of M&S they provide such products and service which are of better
quality services, and they are results in attracting the customer for longer term.
5. Communication: Planning process can be initiated if there is effective communication
between the employees and the senior person at the time of deciding some important
matters in the company. Planning is not completed without communication and it results
in reflecting the stability and interaction of employees in the company (Tidd and
Bessant, 2018). In case of M&S, at the time of brining new products in the market the
senior mangers had to communicated with other department regarding their management

procedure in term of labours, cash budgets, resources and with these helps they can plan
the project appropriately.
6. Risk: If there is any project taken, it also includes certain risk which is to be solved by
using various method and techniques. The person is totally prepared that risk is
associated with every project and that are to be resolved timely so that it cannot affect the
further projects (Turton, 2017). In case of M&S the risks arises in case of brining new
products in the market and to face the competitors with the same product. Thus, the risk
arises in case of using various techniques and method to attract the customers towards
that products.
7. Time: The project takes the initial time of 12 weeks to complete such structure. As lot of
research is conducted to the various data and information and utilized them in effective
way. Thus, it helps to save time for collecting data but indirectly consumes lot of time by
not getting the appropriate results, or sometime there is lack of funds (Webb, 2017). In
case of M&S tie management is the crucial aspect as every company stipulated time to
their employees to complete the project and it charges compensation if there is lapse in
managing the time.

P3 Breakdown of work and reflect the Gantt chart process