Performance Review and Research Project Evaluation

This assignment is a detailed performance review of a research project, focusing on the importance of globalization for expanding business overseas. The report covers the project's objectives, success in achieving goals, evaluation of strengths and weaknesses, and lessons learned from the project. It also includes a meta title and description for SEO purposes.

Managing a Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Project Aims and Objective...................................................................................................1
P2 Project management plan.......................................................................................................2
P3 Work breakdown structure and a Gantt chart........................................................................4
TASK 2............................................................................................................................................5
P4 Small-scale research by applying qualitative and quantitative research methods.................5
TASK 3............................................................................................................................................7
P5 Research and data using appropriate tools and techniques...................................................7
P6 Conclusion and Recommendation.......................................................................................17
TASK 4..........................................................................................................................................18
P7 Reflection.............................................................................................................................18
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................20
LOGBOOK....................................................................................................................................21

INTRODUCTION
Globalisation is a process of doing international trade or entering on international scale. It
also refers to a method in which individuals, services, thoughts and products are expanded and
delivered across the world. This report is about British Telecom company. It is a multinational
company of telecommunications which has headquarter in London and was founded in 1969. It's
product are fixed line telephony, mobile telephony, broadband internet fibre optic
communication, digital television and network services. It controls a various number of
subsidiaries which are BT Ireland, BT Italia and Plus net. For this objectives and aims were
created and according to it management plan will be designed which will be related to theme
which is already choose(Shenkar, Luo, and Chi, 2014). By help of it, research on small scale will
be conducted under which information and data will be gathered that will support the report
further. At last according to this conclusion as well as recommendation which will help in
increasing profit and productivity of a company .Moreover, this will also help in analysing
performance of an organisation.
TASK 1
P1 Project Aims and Objective
Background of research
Globalisation is a process of doing business overseas or entering at an international
platform. Here goods and services are being imported and exported internationally. This
research is done on a company which is a British telecommunications industry. It is basically a
communication industry that delivers services of mobile, broad band internet services and fixed
line. It also provides subscription for television and IT services. This company has a successful
international trade as they are delivering customers according to their taste and preferences with
an affordable price. They also provide customers with innovative products according to trends of
a market place. Globalisation has helps in expansion of business globally as importing goods will
help in getting a brand image of a company globally(Crane and Matten, 2016.). They gave
opportunities and challenges to business at an international level. It is also beneficial in
increasing prevalence and speed of companies
Research Aim
1

“To identify the importance of Globalisation for expanding business overseas” A case
study on British Telecoms.
Research Objective
 To evaluate the concept of Globalisation
 To determine impact of globalisation for business expansion.
 To identify the relationship between globalisation and expansion of business activities at
international level.
Research Questions
 What is the concept of Globalisation
 Explain impact of globalisation for business expansion.
 What is the relationship between globalisation and expansion of business activities at
international level.
P2 Project management plan
Project management plan
Project management plan is a document consist of various activities that are to be used to
manage a particular project for a organisation. It is essential for a business organisation to
effectively co-ordinate various business operations which leads in improving their overall
performance(Hair Jr, and et. al., 2015). In this context, it is necessary for the chosen organisation
British Telecoms to formulate effective project management plan in order to evaluate the effect
of globalisation on their human resource department. The main purpose of this plan is to identify
expected outcome and also helps chosen organisation British Telecoms in achieving their
specific aims and objectives. There are certain factors which plays an important role in PMP is
described as follows:
Cost
It is a factor which plays a important role in project management plan as it help an
organisation in making the project successful in business environment. In this regard, it is
essential for British Telecoms to manage projects effectively as it is essential for managing their
business operations. It also helps in providing appropriate resources to their employees, which
are essential for completing a project. There are many types of cost which are involved in project
management like labour cost, operation cost etc. which are required to estimated properly in
order to achieve specific outcomes from a particular project. It is also essential for chosen
2

organisation to identify estimated cost effectively, so that it helps the chosen organisation in
achieving their specific aims and objectives from a particular project.
Scope
In this regard, British Telecoms is operating its business activities at a global level so
there are many opportunities for the chosen organisation to expand their business operation by
formulating effective management plan in order to achieve their specific aims and objectives.
This project management plan help an organisation in identifying impact of globalisation on their
business operations. It also help an organisation in monitor and control all the factors which are
essential for a business entity to complete its project efficiently(Cavusgil and Knight, 2015). In
addition to this, it helps British Telecoms in identifying opportunities and also to use those
opportunities to gain competitive advantage in a dynamic business environment.
Time
The project management plan is also helps a organisation in delivering their products and
services on time. In this context, it helps British Telecoms in evaluating impacts of globalisation
on their human resource department in a limited time frame. It also helps the chosen organisation
in evaluating economic, cultural and ethical factors which are effecting organisations
performance on a regular basis. So, this factor basically help a business entity in delivering their
services in a desirable time period.
Quality
In according to this factor, it is essential for project manager to critically ensure quality of
resources that they are using in their project management plan. In this regard, it is necessary for
managers of British Telecoms to ensure quality of their products and services after considering
globalisation factors. This factor will help an organisation in retaining their productivity for a
longer duration.
Communication
It is a vital factor that helps a business entity in involving their employees and
stakeholders in their project management plan, with a motive to achieve efficiency(Conrad and
Bergey, 2014). This communication factor will help British Telecoms in creating their workforce
efficient by making their employees and workforce aware of their business activities. In this
regard, British Airways use communication methods like telephone and emails in order to share
their future plan and policies related to organisational objective.
3

Risk
It is a situation for a business which can hinders organisational profit and productivity. It
can be related with monetary, technology, business environment etc. in this context, it is
necessary for British Telecoms to change their business activities in accordance with the
business environment which is dynamic.
Resources
It is essential for a organisation to utilise their resources effectively, so that it cannot
exceeds cost of production and limits the profit for a business organisation(Patra and Krishna,
2015). In this context, it is crucial for British Telecoms to utilise their resources, which leads in
making their project effective and efficient in all aspects.
P3 Work breakdown structure and a Gantt chart
Gantt chart: Gantt chart is name given to a horizontal bar or chart is which is used by
production managers of various business concerns to evaluate performance of employees during
production process. It provides a graphical representation of a schedule or time table that helps
production managers in planning, co-ordinating and also tracking tasks and activities in a project.
This chart is used top analyse schedule of tasks and monitoring them. It also helps project
managers to communicate project status to top level managers.
Work breakdown structure: Work breakdown structure is name given to a process of
project management. Its main is to make project deliverable to clients and organise work of
employees by dividing it into smaller sections. It involves efficiently managing and dividing
project in such a way that people working over it can easily understand. A work breakdown
structure in a project is created by recognising and identifying major functioning deliverables.
After identification, these deliverables are further divided into smaller sub units. It helps project
managers in organising and allocating work and resources effectively in a project. Also, they
help in analysing and evaluating cost performance of a project and various potentials risks that
are involved in a project.
4

TASK 2
P4 Small-scale research by applying qualitative and quantitative research methods
Primary research methods: This research method is conducted on proprietary basis.
Researchers or people conducting research use direct method of data collection rather than
depending on any other means or data previously collected for any previous research. Data
collected in this form is for researcher's personal use(Liang, Ren, and Sun 2015). This method is
5

used when in-depth analysis is used. There are various modes of conducting a primary research
namely observation, postal surveys, telephone interviews, online surveys and so on.
Data collected from this source is true and fair. It does not involve any fraud or biased
information.
Secondary research methods: This method is exactly opposite of primary research. It
involves using existing data for conducting research. No new data or information is collected in
this type of research. Data published in newspapers, magazines, and documents is used. It
involves less cost as compared to primary research hence it is more cost effective. It saves both
time as well as cost. It helps in ruling out potentially irrelevant projects and project
proposals(Child and Marinova, 2014.).
Data collected by this source may also suffer a few limitations such as it maybe outdated
or personally biased. Many a times there are chances that data collected is not serving the
purpose of research or is irrelevant.
Qualitative research: Qualitative research is a primarily exploratory form of research.
Key focus areas of this research are individuals, societies they are living in and language and
communication. Results drawn from qualitative methods is more descriptive and inferences are
drawn very quickly. This research approach focusses on qualitative aspects rather than quantities
and numerical aspects. Further it helps in understanding opinions, ideas and thoughts of people.
It focusses on a person's behaviour during a certain situation and how they respond to it.
Qualitative data collection methods differ from each other as per unstructured and semi
structured techniques. it is more explorative than quantitative research.
Quantitative research: Quantitative research is a most commonly used form of research
which is used to analyse and evaluate any given problem using numerical aspects and statistical
tools. This approach is used by researchers to study attitudes, opinions , behaviours and so on in
numerical and statistical form. This method does not focus of on qualitative aspects rather uses
only quantities and numbers(Paul and Gupta, 2014). This form of research is conducted
effectively by using computational, statistical and mathematical tools and techniques for
achieving results. This method has a conclusive purpose and applies to larger number of people.
6

TASK 3
P5 Research and data using appropriate tools and techniques
QuestionnaireQ1) Are you aware with the concept of globalisation?a) Yes
b) NoQ2) What are the major advantage of globalisation?a) International trade
b) Lower prices
c) Standard of livingQ3) Does globalisation helps in expanding business operations?a) Agree
b) Disagree
Q4) What are the major factors that have resulted towards Globalisation?
a) Difference in tax rates
b) Economies of Scale
c) Technological change
Q5) Do you think globalisation leads to change in business process?
a) Agree
b) Disagree
Q6) Is there any impact of globalisation on world civilization ?
a) Yes
b) No
Q7) What are the main tool that can be considered as reason for enhancement of Globalisation?
a) International Trade
b) Foreign Direct Investment
c) Removing tariffs
Q8) What are the major challenges of globalisation faced by British Telecoms
a) Public Relations
b) Ethical Business Practices
c) Organizational Structure
Q9) Does concept of globalisation helps in economic development of nation?
a) Agree
b) Disagree
Q10) Recommend some ways through which British Telecoms can enhance its operational
activities at global level.
7

THEME 1: Concept of globalisation
8

Q1) Are you aware with the concept of globalisation Frequency
a) Yes 25
b) No 5
Interpretation: According to the above mentioned graph, it has been analysed that people are
aware of globalisation concept. In this graph, 25 respondents out of 30 said Yes, they are aware
about the concept of globalisation as it helps an organisation in spreading their market at a global
level. On the other hand, 5 respondents out of 30 believes that, they are not aware about concept
of globalisation because concept of globalisation has failed to influence people in some rural
areas.
9
Yes No
0
5
10
15
20
25
25
5
Column D

THEME 3: Globalisation helps in expanding business operations
Q3. Does globalisation helps in expanding business operations? Frequency
a) Yes 18
b) No 12
Interpretation: In according to the above mentioned graph, it has been evaluated that
globalisation helps a business organisation in expanding their business operations. In this graph,
18 respondents out of 30 said yes, they believes that globalisation helps in expanding their
business activities because through globalisation companies can operate their business at a global
level. On the other hand, 12 respondents out of 30 are not in favour of globalisation as it makes a
dynamic environment and also increases competition for small companies.
Agree Disagree
0
2
4
6
8
10
12
14
16
18
20
18
12
Column D

THEME 4: Major factors that have resulted towards Globalisation
Q4) What are the major factors that have resulted towards
Globalisation?
Frequency
a) Difference in tax rates 18
b) Economies of Scale 7
c) Technological change 5
Interpretation: According to above mentioned graph, it has been evaluated that
technological change is the major factor that resulted towards globalisation. As per this report, 13
respondents out of 30 believes that technological change is the major factors because it makes
organisation to adopt recent technological changes in their business operations. On the other
hand, 9 respondents out of 30 considers economies of scale as a major factor because it makes
companies to increase their production level, whereas 8 respondents out of 30 are in favour of
tax rates as it helps organisation in operating their business activities at a global level without
any tax barriers.
11
Difference in tax rates Economies of scale Technological change
0
2
4
6
8
10
12
14
8
9
13

THEME 5: Globalisation leads to change in business process
Q5) Do you think globalisation leads to change in business process? Frequency
a) Agree 16
b) Disagree 14
Interpretation: According to the above mentioned graph, it has been evaluated that
globalisation leads in changing business. It is analysed that 16 respondents out of 30 believes that
globalisation changes the business process because through globalisation there is rapid change in
terms of technology and methods, which are essential for a business entity to adopt in order to
achieve their goals and objectives. On the other hand, 14 respondents out of 30 doesn't believe
that globalisation changes a business process because they are operating their business activities
without any technological advances to stable their cost of production.
12
Agree Disagree
13
13.5
14
14.5
15
15.5
16
16.5
16
14

THEME 6: Impact of globalisation on world civilization
Q6) Is there any impact of globalisation on world civilization ? Frequency
a) Yes 12
b) No 18
Interpretation: As per the above mentioned graph, it has been evaluated that
globalisation has a huge impact on globalisation. In this report, 18 respondents out of 30 believes
that globalisation doesn't create any impact on world civilization, whereas 12 respondents out of
30 believes that globalisation also impacts world civilization. World civilisation includes
organisational behaviour, culture which are to be managed effectively in order to improve
efficiency in a business environment.
13
Yes No
0
2
4
6
8
10
12
14
16
18
20
12
18

THEME 7: Main tool that can be considered as reason for enhancement of Globalisation
Q7) What are the main tool that can be considered as reason for
enhancement of Globalisation?
Frequency
a) International Trade 10
b) Foreign Direct Investment 12
c) Removing tariffs 8
Interpretation: In according to the above mentioned graph, it has been evaluated that
foreign direct investment is a major reason for enhancement of globalisation. In this context, 12
respondents out of 30 said yes, they believes foreign direct investment as a major key for
globalisation enhancement because it helps business entities in getting access to foreign market
and in reducing their cost of production. Whereas 10 respondents out of 30 considers
international trade as a major key for enhancement of globalisation because through globalisation
companies can sell their products and services without any tax barriers. On the other hand, 8
respondents out of 30 believes that tariff reduction as a major key for enhancement of
14
International trade Foreign direct investment Removing tariffs
0
2
4
6
8
10
12
14
10
12
8

globalisation as because of globalisation there are no tariffs for companies operating their
business activities at a global level.
THEME 8: Major challenges of globalisation faced by British Telecoms
Q8) What are the major challenges of globalisation faced by British
Telecoms
Frequency
a) Public Relations 11
b) Ethical Business Practices 9
c) Organizational Structure 10
Interpretation: As per the above mentioned graph, it has been evaluated that public
relation is the major challenge that is faced by British Telecoms through globalisation. In this
context, 11 respondents out of 30 believes that public relation is a challenge faced by British
Telecoms because globalisation increase international trading, so it is essential for British
Airways to improve their public relation skill. Whereas 10 respondents out of 30 are in favour of
organisational structure as they believes globalisation makes effective organisational structure in
British Telecoms. On the other hand, 9 respondents out of 30 considers ethical business practises
as a challenge faced by British Telecoms as it creates competitive business market.
15
Public relations
Ethical business practises
Organizational structure
0
2
4
6
8
10
12 11
9
10

THEME 9: Concept of globalisation helps in economic development of nation
Q9) Does concept of globalisation helps in economic development of
nation?
Frequency
a) Agree 16
b) Disagree 14
Interpretation: As per the above mentioned graph, it has been analysed that
globalisation plays a crucial role in overall economic development. According to the above
graph, 16 respondents out of 30 believes that globalisation helps in increasing economic
development because it creates a competitive business environment for business organisation,
which leads in improving their profitability that indirectly improves economy of a country.
Whereas 14 respondents believes that globalisation doesn't increase economic development
because every organisation does not have a ability to survive in a dynamic business environment.
Interpretation: As per the above mentioned graph, it has been analysed that globalisation plays
a crucial role in overall economic development. According to the above graph, 16 respondents
out of 30 believes that globalisation helps in increasing economic development because it creates
a competitive business environment for business organisation, which leads in improving their
profitability that indirectly improves economy of a country. Whereas 14 respondents believes
16
Agree Disagree
13
13.5
14
14.5
15
15.5
16
16.5
16
14

that globalisation doesn't increase economic development because every organisation does not
have a ability to survive in a dynamic business environment.
P6 Conclusion and Recommendation
To expand its business in an international market globally, British Telecoms can give
discounts to people on their products so that people can get attracted towards their products and
services. They can increase standards for living of people so that customers can live a high
quality life with a minimum range. Company can go globally for expanding their business which
can help them in increasing their profitability and productivity. With the help of foreign direct
investment they can generate their revenue and increase their sales. By delivering products of
high quality at a minimum and affordable prices will also help in increasing sales and profit of
firm as this will attract people of lower income group as well. Digital technology and
advancements in technology according to dynamic market trends can be used so that they can
interact with their clients, shareholders and people who are investing in their business. New
technologies will also help in taking feedbacks from customers who are using their products and
services to take review about their company. Feedbacks help in performance of company in
market as well helps in doing improvisation and modification if a product is lacking behind in a
market place.
British Telecoms can also bring innovation in their products and services with according
to different countries in which they are expanding so that they can attract more and more
customers from that specific country. They should all manage all their resources and functions
within an organisation so that they work effectively and efficiently. By using legal procedures
for doing international trade will help in reducing malpractices and fraud in trade. If company
will follow and will abide by above mention recommendations than they can expand globally at
a successful level. It will also help company to gain a competitive advantage among its rival.
This will also bring challenges and opportunities for company.
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TASK 4
P7 Reflection
While conducting an effective research for British Telecoms, I have gone through various
experiences which have contributed in attaining satisfactory outcome for research. While
conducting this research, I have used both the primary as well as secondary method for gathering
authentic information which have helped me in completing my project within the given time
frame. In primary method of data collection I have chosen questionnaire as it collects
information from the respondents directly. This assures that received information is true and
help in identifying true thoughts of respondents about the asked questions. In addition to this, in
secondary method of data collection I have used books, Journals, online websites, etc. as these
sources will be helpful in attaining authentic information which have been already given by some
other researcher over similar topic. Apart from this, it has been analysed by me that given time
for conducting this research was sufficient as I have executed this research with my best possible
efforts in order to attain valuable outcome for me. I have also observed that money which have
been allotted to me was not satisfactory as it have binded me to gather true information that
could have contributed in reaching true outcome. Along with this, I have also prepared an
effective project management plan which have helped in guiding overall research team to
execute work in effective manner. It can be said that this project management plan not guides
team members of research team but it also reminded me at every that what I have to do and how
I will execute my work responsibility in effective manner in order to meet aims and objective of
research.
CONCLUSION
From the above mentioned research report, it has been concluded that
globalisation is a vast concept which have transformed working pattern of business
organisations. It has been observed that primary as well as secondary method of data of
collection are helpful in identifying true information in order to meet with project
deadline. In Primary research method, questionnaire have been used to collect
information from 30 respondents by interacting with them personally. In addition to this,
it has been analysed that large scale companies can easily maximise their profitability by
expanding their business at international level. It has been evaluated that globalisation
18

also open ups various kind of employment opportunities for people as they gets job in
their native country only. Along with this, it also avails less expensive employees to
companies as they can hire from economic locations where employees gets ready to work
at less wages.
19

REFERENCES
Books and Journals
Shenkar, O., Luo, Y. and Chi, T., 2014. International business. Routledge.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Hair Jr, J. F., and et. al., 2015. Essentials of business research methods. Routledge.
Aharoni, Y., 2014. Coalitions and Competition (Routledge Revivals): The Globalization of
Professional Business Services. Routledge.
Cavusgil, S. T. and Knight, G., 2015. The born global firm: An entrepreneurial and capabilities
perspective on early and rapid internationalization. Journal of International Business
Studies. 46(1). pp.3-16.
Patra, S. and Krishna, V., 2015. Globalization of R&D and open innovation: linkages of foreign
R&D centers in India. Journal of Open Innovation: Technology, Market, and
Complexity. 1(1). p.7.
Liang, H., Ren, B. and Sun, S. L., 2015. An anatomy of state control in the globalization of state-
owned enterprises. Journal of International Business Studies. 46(2). pp.223-240.
Child, J. and Marinova, S., 2014. The role of contextual combinations in the globalization of
Chinese firms. Management and Organization Review. 10(3). pp.347-371.
Paul, J. and Gupta, P., 2014. Process and intensity of internationalization of IT firms–Evidence
from India. International Business Review. 23(3). pp.594-603.
Vahlne, J. E. and Ivarsson, I., 2014. The globalization of Swedish MNEs: Empirical evidence
and theoretical explanations. Journal of International Business Studies. 45(3). pp.227-
247.
Conrad, P. and Bergey, M. R., 2014. The impending globalization of ADHD: Notes on the
expansion and growth of a medicalized disorder. Social science & medicine. 122. pp.31-
43.
Zander, I., McDougall-Covin, P. and Rose, E. L., 2015. Born globals and international business:
Evolution of a field of research. Journal of International Business Studies. 46(1). pp.27-
35.
Cavusgil, S. T., and et. al., 2014. International business. Pearson Australia.
Zheng, N., and et. al., 2016. In search of strategic assets through cross-border merger and
acquisitions: Evidence from Chinese multinational enterprises in developed
economies. International Business Review. 25(1). pp.177-186.
Telò, M., 2016. Introduction: Globalization, new regionalism and the role of the European
Union. In European Union and New Regionalism (pp. 25-46). Routledge.
Hamilton, L. and Webster, P., 2018 The international business environment. Oxford University
Press.
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LOGBOOK
Project Logbook for the
chosen organisation:
Continental consulting limited
Name of the learner: Name of the Supervisor:
Project Title: Managing Business
Successful
Date:
Update of weekly research/ tasks
achieved (Account for a minimum
of six weeks with dates)
 What have you completed?
 Did you fulfil Task
requirements?
 Are you on track and within
deadlines set?
 Did you need to make any
changes to your project
management plan?
Comments
This project is emphasizing on
identifying the importance of
globalisation for expanding
business overseas.
Yes
Yes
Yes
Any risks and / or issues
identified?
 Did you identify risks/issues
with a lack of skills required
for undertaking research
tasks?
 Did you identify any
additional risks/issues that
have an impact on the
project management plan?
No
No
21

Problems encountered What barriers did you face?
 How did you overcome
them?
Managing funds and dealing
with the team members while
conducting effective research
In order to overcome
problems I have conducted
some meeting sessions with
my team mates for resolving
the issue
New Ideas and change of project
direction
It can enhance number
business offices of the
organisation.
What Have I learnt about myself
this week?
 How did I feel when I had to
deal with tasks/problems?
 Did I find it useful to
complete the tasks?
 How well have I performed?
What did I contribute?
 What can I improve on next
week?
There were some various
problems occurred in the
testing that was too
confusing.
Yes
My superior team have
supporting me for my work
and appraised for improving it
in future.
I can improve my coordination
skill to conduct effective
research in future.
Tasks planned for next week My main priority is to collect
22

 Which tasks are priority?
 Have you set aside sufficient
time for completion?
authentic data
Yes
Project plan status to date (on,
ahead, behind)
Up to date
Supervisor comments to address
Signature of the Supervisor and
date:
Template for Performance Review
Template to be attached with the
report by the learner:
1. What was the Project supposed to accomplish?
This project is emphasizing on identifying the importance of
globalisation for expanding business overseas.
2. Did the project succeed in its aims/ how do you know?
Specifically, please outline any evaluation and assessment
undertaken.
Yes, the project achieved its goals and objectives to raise the
organisation performance.
3. What things do you think worked well and why? Evaluate all
aspects of the project (e.g initial inception, project activities and
project outcomes) from a range of perspectives.
Of course, I have worked well in order to accomplish the tasks. My
seniors have supported me to execute my overall plan effective manner.
4. What problems emerged during the project and how were they
tackled? Was there timely identification of issues and resolution
23

during the project process?
Main difficulty was faced while in gathering information from
respondents
5. What did you learn from undertaking the project?
I had learnt several things about information collection process through
research as well as communication approaches.
6. How would you rate your performance as a management
consultant leading the project?
I will give rate 9 out of 10 to myself.
7. What strengths and weakness of your performance did you
identify?
Main strength was my communication skill whereas weakness was my
lack of coordination skill
8. How will this inform and support your continuous professional
development?
Through this research I analyse several tools and techniques which
assist me in future research procedure.
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