Managing Accommodation : Crowne Plaza Liverpool John Lennon Airport Hotel

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
TASK 2............................................................................................................................................1
P6 Key roles of housing department......................................................................................1
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand.......................................................................................................................2
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments.............................................................................................................................3
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests..................................................................................................................................3
P10 Discuss the importance of security .................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Hotel accommodation services includes management of staff, upkeep and sanitary
standards of hotel facilities, business management, guest satisfaction and customers services,
revenue management, financial account, marketing management and other functions of hotels
(Temple and et.al., 2014). This study will be based on Crowne Plaza Liverpool John Lennon
Airport Hotel. This report will Identify the size and scale of the accommodation services in the
hospitality industry. It will explain the different forms of ownership available to accommodation
services. This report will discuss the role of classification system, grading and online review. It will
elaborate the role of the front office department. This will explain the front office functions within a
variety of accommodation services. It will discuss the key roles within the front office department.
It will Assess the contribution of the Housekeeping department.
Task 1
Covered in ppt
TASK 2
P6 Key roles of housing department.
Housekeeping department is responsible for maintenance, cleanliness, aesthetic upkeep
of rooms, back area, public areas, surrounding etc.In case of present study, It is an operational
department of the Crowne Plaza Liverpool John Lennon Airport Hotel.
 A good experience of guests starts from the observing the cleanness of hotel and keeping
it till the check out.
 Effective horse-keeping department is major reason to the guests to come back their stay.
 Housekeeping department takes care of customers by providing them attractive, clean,
comfortable welcoming surrounding. Aesthetic up keep of the whole property that
includes front of the house and back of the house, rooms, lobby cleans.
Role of housekeeping-
Provide lines of room, food service area, maintain the inventory. Deal with founded lost
articles, this help to run department smoothly.
Provide uniform to all the staff and maintain the floral decorations in the hotel.
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There should be a team work among all the employees the help to run organisation. Certain
predefined protocols must be implemented within working patterns of employees of
housekeeping department.
Purchase department:
Coordination of housekeeping department with purchase department helps them to buy
several items which uses by guests such as room stationeries, various cleaning agents.
Maintenance department:
Coordination of house keeping with maintenance department helps to keep the guests
safe and satisfy. They should work together in order to satisfy guests via providing well
maintained furniture, replacement of electrical goods , proper lights in room etc.
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand.
It is an important part of management strategy. It allows management of hotel to make
decision regarding to promotion, pricing, distribution based on performance and demand.
Forecasting make measured financial decision, problem related to finance, make adjustment in order
to increase revenue and reduce damage. It helps Crowne Plaza Liverpool John Lennon Airport
Hotel to focus sales towards various demographics to make changes in marketing strategies and
adjust prices based on demand (Schegg and Stangl, 2017). Forecasting helps hotel management
to keep accurate records of data that includes room rates, revenue linen stock etc. With the help
of accurate data hotels are well known about the room rent and average spend per room.
Forecasting helps to manage historical data that support hotel to know experience because past
can be a good indicator of future.
Forecasting helps to identify the demand of specific rooms, guest house, suits according
to number of guests. With the help of it hotel can meet the demand of customers by managing
sufficient supply according to demand. Forecasting pay attention to market trends that influence
general increase and decrease in visitors in hotel. Considering this, hotels manages all the
sufficient supply according to demand. Forecasting is important part to manage all needs and
demands because it equips management with uncertainty of future.
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P8 Illustrate the importance of interrelationships between housekeeping and other key departments
Interrelationship between housekeeping and other department helps to provide better
services to guests. Front office department receives the arrivals and departures list, receives the
night report, list the crew and groups. On the basis of these informations house keeping department
allots workers to clean, maintain and servicing of guest rooms. Front line department and house
keeping department inform each other about the room status which help them to know how many
occupied and vacant rooms are available and maintenance requirement.
Interrelations of House keeping and engineer department help Crowne Plaza Liverpool
John Lennon Airport Hotel to maintenance to keep things in order (Lu and Kandampully, 2016).
Like needs of urgent repairs is reported in telephone such as dripping facets, electrical plugs,
leaking pipes, malfunctioning air conditioning. All the maintenance requirement slip is prepare
by house keeping then engineering department prepares work order slip according to that
manner. House keeping department coordinate with HR department in order to requirement of
new housekeeping staff, identity card for staff, administration, salary, promotion, transfer etc.
Healthy and good Interrelationship between various department helps each other to
maintain quality of services that hotel provide to its customers. This make positive and attractive
impact on quest that influenced them to come again and bring business objectives.
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests.
Maintaining schedule predetermine the action carried out at regular bases in order to
achieve object. It helps to eliminate backlog of work orders and decrease the amount of waste
such as wasted time, wasted materials, money in Crowne Plaza Liverpool John Lennon Airport
Hotel. Maintain schedule helps hotels to make move from wasteful to beneficent, from reactive
to proactive, from failing to succeeding. Without implementing maintenance schedule hotel can
not improve their activities and facilities. Scheduling help to prioritize daily and weekly planning
regarding to need of guests and minimise the disruption to guests (Dzhandzhugazova and et.al.,
2016). Make proper planning to provide services to guests such as break fast, lunch, dinner on
time make them satisfy and happy.
Assign work for every worker to that would make them to understand their work
properly so that workers manage all the activities without disrupt guests. Measure performance
with schedule compliance help hotel to measure performance of employees followed by weekly
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schedule. Due to this hotel would better know about loophole of its scheduling plan. Entire
scheduling and planning can increase the efficiency of worker and make them punctual towards
their work. It will make better image of hotel in front of guests and in market as well. Due to
this, Crowne Plaza Liverpool John Lennon Airport Hotel can achieve its business objective.
P10 Discuss the importance of security
Security and safety is very important for guests and for employees as well in, Crowne
Plaza Liverpool John Lennon Airport Hotel. Security manager is responsible for security and
safety of guests, staff and employees and building of hotels. Security system includes security
petrols, door locking mechanise, surveillance, monitoring of master keys, control of restricted
areas etc. security is top priority of hotel. For that they recruit experienced and skilled workers in
order to make guests feel secure that would make good image in front of them and in market as
well (Bernini and Cagnone, 2014). If staff feel secure they would be able to provide better
service to customers. Due to this, customers would feel satisfied about them and their family's
security. Security help to prevent property damage, crimes from being committed during off
hours, protects residents and staff.
To make guests satisfied and protected, it is important to give them proper safety to make
their experience better and good.
CONCLUSION
From the above study it has been concluded that role of classification system, grading
and online system maintained the image of hotel in front of guests and in the market as well.
That helped hotel to obtain business objectives. With the help of effective front office
management hotel managed the satisfaction of guests. Good interrelationship between house
keeping and other department maintained all the services and facilities that hotel provide its
customers in order to gain business objectives. Security made better impact on guest of hotels
and help staff to work effectively.
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Online
Managing Accommodation Services. 2019. [ONLINE] Available thought: <http://www.haaga-
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