Managing Accommodation Services

This study material provides an overview of managing accommodation services, including the contribution of the hospitality industry, different types of accommodation services, forms of ownership, grading system, and the role of the front office and housekeeping departments. It also discusses the importance of forecasting linen stock and other guest supplies. Get expert assistance for your assignments and essays on managing accommodation services at Desklib.

MANAGING
ACCOMODATION
SERVICES

Contents
INTRODUCTION...........................................................................................................................3
LO1 and LO2...................................................................................................................................3
1.Contribution of hospitality industry..........................................................................................3
2. different types of accommodation services found within the sector.......................................3
3.Different forms of ownership applicable to accommodation service.......................................4
4.Grading and classification system............................................................................................5
5.Role played by online review sites...........................................................................................6
6.Explain the function of the Front Office...................................................................................6
7.key roles of front office department in Hotel Hilton................................................................6
8. critically evaluates the role of the Front Office in achieving positive reviews and enhanced
guest satisfaction..........................................................................................................................7
LO3 and LO4...................................................................................................................................7
1.Review the key roles found within the housekeeping department in a selected organisation..7
2. Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand................................................................................................8
3.importance of interrelationships between housekeeping and other key departments within
Hotel Hilton to provide quality provision and services...............................................................9
4Evaluate the relationship between the housekeeping department and other key departments in
hotel Hilton to provide effective quality accommodation services...........................................10
5. Critically evaluate the importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that meet overall
guest satisfaction........................................................................................................................10
6. importance of scheduling maintenance or repair work to minimise disruption to guests.....11
7.Importance of Security...........................................................................................................11
8.Role of maintenance in accommodation services...................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Managing accommodations are basically those services which are highly and efficiently
managed by providers of services. Main objective of managing process of accommodation is to
no traveler faces problems while staying in hotel. Present study will lay emphasis on hotel
Hilton. It is an American multination corporation that is been headquartered in USA providing
chain of hospitality services to individuals. Report will be involved in lay emphasis on
contribution of hospitality industry to UK GDP. It will also lay emphasis on different types of
accommodation services which is being found within sector. Assignment will focus different
type of grading system. It will provide description about role and objectives of front office
department.
LO1 and LO2
1.Contribution of hospitality industry
Average occupation rate, employment rate and tax contribution: Hospitality Industry has
one of the most significant impact on economy of United Kingdom. It has been analysed that
Hotel occupancy rates in the United Kingdom increased in 2018 to 78.8 percent compared to
77.4 percent in the previous year. This sector has been engaged in creating huge number of
employment opportunities for people assisting them in enhancing their quality of life. It has been
analysed that UK hospitality industry has contributed about £41 billion to its Gross domestic
product. It amounts to 4% of UK’s GDP. It is the 5the largest industry in United Kingdom who
are also ahead of other sector like financial, retail and many more.
Contribution of the accommodation sector: Hospitality sector has created 2.44 million of
direct jobs which presents about 8% of total employment opportunities. The in-house catering
service has provided about 377000 jobs and also temporary agency working in this sector has
provided about 167000 jobs. In year 2010 the estimated turnover of hospitality business was £46
billion to the economy of UK in GVA. This sector is rising significantly as more and more
people are investing in hospitality services.
2. different types of accommodation services found within the sector
There are various types of accommodation services which are being provided to guests
according to their needs and preferences, it includes the following:

Small boutique hotel: It is a type of accommodation service which consists of rooms up
to 20. These hotels have an exquisite interior and attract consumers who want to spend quality
time alone in peace.
Motels: In this type of accommodation service individuals, they have rooms up to 5-10.
These are usually meant for small stay, provide services like tea or breakfast.
Global hotel chains: These are group of hotels which are running at different places, they
provide luxurious services to their guests according to their preference.
Difference between commercial and noncommercial business
Commercial business Noncommercial business
It is that of business which includes fast food,
restaurant and catering services. Night clubs
are also included in this. It is solely for the
purpose of enjoyment and recreation.
It is a type of business that includes restaurant
or cafeteria which is built inside hospitals,
colleges or other places which provided no
commercial food services.
3.Different forms of ownership applicable to accommodation service
OWNERSHIP Type DEFINITION EXAMPLES
Franchise In this franchisor provides
franchisee the opportunity
to make use of their brand
name. Owner of hotel will
be dependent on that brand
reputation in order to make
their business grow.
For example Double Tree
Privately owned This type of hotels are
privately owned and run by
owner, in this all decisions
are taken by hotel owner.
Small boutique hotels
Leased These are also privately
owned but they are given
on lease to someone else, in
this minimum rent has to be
Two to three star hotels

given by lessee.
Managed It is a privately hold hotels
with repudiated brand
name.
For example Motels.
4.Grading and classification system
Grading system Definition System Example
Five star grading system These are given to those
hotels and services who are
engaged in providing
luxurious and flawless
services to guest
Usually provided to
branded hotels and services
JW.
Marriott
Smart choice grading
system
This grading system is
basically provided to those
hotels who create value for
money to consumers.
It is to rank establishment
and give this information to
public.
The
James
hotel
One star rating system This type of hotel is owned
and operated by single
owner who just offers
modest services to guest.
They are affordable even by
lower income class people.
Example
Motels.
Two star rating system These services are being
operated by Franchisee,
they also provide
housekeeping and security
services to guest.
This system is generally to
Days Inn.
Example
Econo
Lounge
Three star rating system It is basically given to those
hotel and services which
provides upscale services
like stylish room,
intrugruitive decoration.
They provide guest with
higher range of furnishings.
Double
Tree

5.Role played by online review sites
Online review sites play significant role in assisting travellers to select or choose
accommodation services whichever they like or prefer. Like for example Trip advisor it is a type
of guest book where individuals are engaged in recording their high or low holiday experiences,
so that hotel owners learn from it and they can bring changes for future guests. It is a global
platform that provides users with benefit of online reservation, transportation and lodging. These
sites are basically developing to enhance experience of consumers. They also provide consumers
with information about if there is any type of discount that is being offered by hospitality
organization. It supports them in increasing guest experience and can also help them in growing.
6.Explain the function of the Front Office
There are various types of function which is being performed by Front office to different
type of accommodation provider like:
Hotel: In hotel, front office department has responsible for answering queries of consumers
and also providing information related to hotel. This support them in enhancing experience of
consumers. It also helps hotel in reserving rooms by making guest available quality services at
reception.
Guest house: In this Front office department have the responsibility to high level of support
to guests during their stay in guest house, they receive payment and provide food and beverage
services to them. They also provide them general help relating to visiting different places in
location.
Bed and Breakfast; Front office department also have responsibility to provide bed and
breakfast services to travellers who are staying with them. They also make sure that these
services are been given according to taste and preference of guest.
7.key roles of front office department in Hotel Hilton
Front office department of hotel Hilton has various roles and responsibilities which needs to
be performed by them in order to meet-out business objectives. It has been analysed that front
office is engaged in doing various tasks like reservation, budgeting, management of yield. They
also have role and responsibility to concierge. In this front office department has department has
responsibility to do reservations, they can also have engaged in arranging local visits, this section
also have function to provide them guidance with recommending sightseeing spots and also
enhancing coordination of them with bell desk services which is being provided to them. Front

office department is also being engaged in doing security services like for example giving
travellers with secure and safe environment. They need to also keep a check upon guest health
comfort or wellbeing. This will assist them in enhancing guest experience and also hotel Hilton
is being able to achieve goals and objectives. There are various types of security staff services
which is given by front office department of hotel Hilton such as in-house security, off-duty
police and all other security measurement concerns.
8. critically evaluates the role of the Front Office in achieving positive reviews and enhanced
guest satisfaction
Front office department has major role in hotel Hilton to get positive feedback and increase
in guest satisfaction of individuals. Like this sector is significantly engaged in providing security
services to guest so that their experience gets increased. This has also assisted them in retaining
consumers and creating customer loyalty. It has helped firm in growing and achieving their goals
and objectives. They have also put security camera services so that they can analyse about if
proper services are being provided to guest or not. This department is involved in handling all
the matters between hotel and guests.
LO3 and LO4
1.Review the key roles found within the housekeeping department in a selected organisation
Organizational chart for housekeeping
Duties of housekeeping: Housekeeping department of hotel Hilton has various roles and
responsibilities to be performed by them. Main function of them is to keep the venue clean and
also provide guest with adequate resources so that they can sanitize. This department must also
be engaged in providing sanitary as part of customer service, this can assist them in increasing
guest experience. It can also help hospitality organization in increasing reputation of hotel. By
providing high quality of housekeeping services goodwill of hotel Hilton will also get increased.
They are also given duty to gather all waste item and dispose it off in a proper place (Vieira and
Hoffmann, 2018). Members who are involved in housekeeping department regularly change bed
sheets of guest and make sure that all equipment’s are available to them when they are sanitizing.
They also make dustbin available to guest. This department make sure that floor of bedroom is
also being cleaned so that it lays positive impact on mind of travellers. This type of environment
helps staff members of Hotel Hilton in making travellers comfortable in their hotel room.

2. Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
A) Importance of keeping linen stock
It is very important for housekeeping department of hotel Hilton in forecasting supply of
linen stock and other guest supply need. In this they need to keep a check upon how much
demand for linen stock is needed in future. They must check upon level of supplies to meet daily
needs to regular day to day operations of business. If proper utilization of linen stock is not being
done by staff, then this can affect smooth flow of operations. Also hotel staff cannot keep surplus
stock of linen as it can increase chances of theft and robbery. Housekeeping department of hotel
Hilton also have responsibility of sending the extra stuff of linen back to suppliers. This will help
hospitality organization in saving up of cost (Chuang, Liu and Wu, 2019). Housekeeping
department also have responsibility to remove dirty linen, these needs to be regularly changed by
firm in order to make hotel clean. So if proper stock of linen is maintained in firm then it will
help them in regularly making guest room available to traveller who is in need of it.
Housekeeping department also needs to wear hotel uniform on regular basis.
FLOOR HAND
TOWEL
BATH
TOWEL
Floor matt Bath
Gown
Hand
Sanitizer
1 4 5 10 8 3
2 5 3 5 7 2
3 8 7 5 4 1
TOTAL 17 15 20 19 6
b) guest supplies importance and example of inventory
It is very important for housekeeping department to supply adequate inventory so that they
can make their guest happy and make them stay for longer duration of time. Linen keeper has
major responsibility to keep a control over inventory that is being supplied in guest room. Also
they need to track inventory which they have to do laundry. Time to time laundry will assist
hospitality organization in enhancing consumer’s loyalty. There are also some basic rules for
maintaining par stock of Linen. Hotel staff needs to investigate in actual number of inventory
which is required so that hospitality organization does not get shortage of supply.
product department frequency
Bath Towel Housekeeping 5

Hand Towel Housekeeping 5
Bath Gown Housekeeping 5
Sanitizer Housekeeping 5
Soap Housekeeping 5
C marketing supplies importance and inventory example
Hospitality supply network includes various activities which is related to supplying of raw food
material, equipment and furniture. Staff members of hotel Hilton must be eneggaed in analoysing
demands of firm. They need to place items in organization according to that. This will assist firm
in meeting out gaps in services and also operational efficiency will be increased. It can help them
in reaching out goals and objectives. Demands can be raised in various departments such as food
and beverage, furniture, housekeeping front office. So managers need to ensure how much
inventory is required on what place. This can assist firm in growing and achieving goals and
objectives.
product department frequency
Cutlery Food and beverage 5
Wine and other consumption
item.
Food and beverage 5
Soaps and Sanitizer Housekeeping 5
Bath Gown Housekeeping 5
3.importance of interrelationships between housekeeping and other key departments within Hotel
Hilton to provide quality provision and services
Housekeeping inter-relationship with Food and beverage department: Food and
beverage department is highly connected with housekeeping department of hotel Hilton. As F&B
is involved in putting napery, arranging flowers, special cleaning process that is also being done
by members of housekeeping (Priporas and et.al., 2017). In order to increase efficiency related to
work, both departments need to have effective flow of communication so that quality services
can be provided which can assist them in enhancing guest experience. Also when serving food in
Banquet hall, it is mainly involved in provision of maintaining linen and uniforms. All staff
members of both the department have to wear uniform so as to lay better impression in front of
their guest. Food and beverage department also needs to coordinate with housekeeping so that

they are easily able to clean restaurant, table of food and also the napery kept on dinner and
lunch table. This can help hotel Hilton in achieving their objectives and will help Hotel Hilton in
developing.
4Evaluate the relationship between the housekeeping department and other key departments in
hotel Hilton to provide effective quality accommodation services
Housekeeping department needs to maintain keen relationship with other department like
Human resource, there relationship includes following:
Housekeeping department inter-relationship with human resource: In order to provide
high quality of accommodation services human resources of hotel Hilton needs to maintain firm
relationship with housekeeping department. Like for example whenever an employee is needed
in cleaning sector, so it is the core duty of human resource department to be fill that vacant place.
This can help them in providing high quality of accommodation service. It will assist them in
enhancing guest experience and keeping their consumers happy and satisfy.
Housekeeping department inter-relationship with front office: In this scenario front
office is engaged in making housekeeping department aware about the rooms which are of their
top priority. They provide HD with adequate resources so that rooms are properly been cleaned
and hotel Hilton can sale them for certain period of time. It has also been analyzed that in order
to ensure efficient rooming of guest both housekeeping and front office department must notify
one another with modification in status of room. This will assist them in raising quality of
accommodation service which is really necessary for growth of hospitality organization.
5. Critically evaluate the importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that meet
overall guest satisfaction
It is really important for housekeeping and various other facilities department to
communicate with each other so that clean linens are being provided to HD which can assist
them in running their operations effectively (Warren and et.al., 2018). They will be better able to
make sure about clean linen is being issues to spa and restaurant services. Effective
communication is also necessary for keeping a check upon what type of gaps in actions is being
coming in hotel Hilton services. Communication between housekeeping and Kitchen department
is also must so that Pest can be controlled. They also need to have better interaction with store
managers which can help them in keeping a check upon day to day items. This will help them in

enhancing quality of services. Housekeeping sector also needs to have better interaction with
security department so that they can ensure guest safety. This will assist them in enhancing
satisfaction of guest that will help them in building their brand.
6. importance of scheduling maintenance or repair work to minimise disruption to guests
Most important task for housekeeping department is to schedule maintenance so that no
problem can be caused to guest. Technology can be used by them to minimize errors that occurs
in their services. This will help them in enhancing guest related experience. Scheduling
maintenance will assist hotel Hilton in making revenue rise and also it lowers down risk which is
being faced by clients. Operating cost of hotel will also be reduced. Housekeeping staff also
needs to be engaged in cleaning up light and fixing light so that guest does not face any type of
problem.
7.Importance of Security
It is very essential for hotel Hilton to provide security to guest, they are engaged in
following HACCP. Also company is following food hygiene policy and procedures in order to
provide quality services to guest. It has increased consumer satisfaction.
8.Role of maintenance in accommodation services
Maintenance helps in improvising accommodation services it has a positive impact on hotel
facilities. Like increase in availability of room service will only enhance profitability of hotel
Hilton and will help them in growing.
CONCLUSION
From the above study it has been analyzed that high quality of accommodation services has
been provided to guest according to their needs and demands. This has assisted hotels in
increasing consumer satisfaction and helps them in retaining consumers. Various types of
accommodation services like motels, global chain hotels who are providing unique services to
guest has also been discussed in report. Assignment has also discussed about grading system like
five star which are given to hotel who have been engaged in providing flawless and luxurious
services. Front office department also had performed various roles of responsibilities like
providing reservation of room, giving them facilities of food and beverages. This has assisted
them in increasing guest experience.

REFERENCES
Books and Journals
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accommodation in Thailand. International Journal of Tourism Research.19(6). pp.693-
704.
Chuang, Y.F., Liu, C.J. and Wu, P.J., 2019, July. Seeking and Sharing Electronic Word-of-
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Advanced Applied Informatics (IIAI-AAI) (pp. 39-42). IEEE.
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accommodation service companies. Caderno Virtual de Turismo.18(1).pp.187-204.
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Peer Accommodation Service: The Role of Psychological Ownership. In Proceedings of
the 52nd Hawaii International Conference on System Sciences.
Killaspy, H. and et.al., 2019. Predictors of moving on from mental health supported
accommodation in England: national cohort study. The British Journal of Psychiatry,
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