Managing Accommodation Services

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Task 1...............................................................................................................................................3
Covered in PPT ....................................................................................................................3
Task 2...............................................................................................................................................3
P4. Explain the organisation of Front office function within variety of accommodation
services...................................................................................................................................3
P5. Roles of Front offices in Selected organisation. .............................................................4
Task 3...............................................................................................................................................5
P6. Review the key roles found within housekeeping department in selected organisation. 5
P7. Assess the importance of forecasting line stock and other guests suppliers to ensure
sufficient apply to meet demand. ...........................................................................................6
P8. Illustrate relationship between housekeeping department and other key department within
selected organisation..............................................................................................................7
Task 4...............................................................................................................................................9
P9. Examine the importance of scheduling maintenance department repair which work in
minimise disruption to guests.................................................................................................9
P10. Discuss the importance of security within selected organisation.................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
The term accommodation refer to a place, building, room and shelter that provide place to
individuals for stay, sleep and live. Different places are classified as a place for accommodation
and within this hospitality industry utilise term such as hotel, resort, motel, resort and many more
(Alnawafleh, Alghizzawi and Habes, 2019). Hotel industry is explained as a section of service
that deal with guest accommodation and lodgings. One of the most appropriate aspect that define
about success of venue consider and provide a large of services to manage task with vital
element. Hotel procurement also develop consultants with wide range of expertise to handle and
identify suitable accommodation.
Whitbread
The Hospitality sector is a broad entity that is a industry that is completely changing and
they are providing their services to their customers so that have a satisfied and loyal customer
base can be built. It consist of a wide range of services that are offered by a organisation to their
customers. Accommodation sector is one of biggest sectors that is having its main focus on
providing their guest services that are of temporary nature (Bakker and Twining-Ward,, 2018).
The report is consists on Whitbread Plc is British hotel and restaurant venture and headquarter is
situated in Houghton Regis, England. The business was founded as brewery in 1742 and
becomes the largest in United Kingdom. In this report topics are covers to elaborates different
type of hotel venture, ranking system allows more hospital;ity business expansion in effective
manner. Housekeeping, front office and security department and their interrelation function in
venture to gain customer aspects.
MAIN BODY
Task 1.
Covered in PPT
Task 2.
P4. Explain the organisation of Front office function within variety of accommodation services.
There is different department and their roles are majorly important to operates their work
function in effective manner (Farmaki and et. al., 2020). For Whitbread venture hospitality is
having front office where it operates variety of function for attain positive outcomes.

 For Hotel Perspective: The role of front office is primary functions, as receptionist and
other team member are there for greeting guests with consider overall responsibilities to
provide information about services and rooms. The particular receptionist is reliable to
revert about queries of guests and allows them resources to resolve their issues within a
minute (González-Torres, Rodríguez-Sánchez and Pelechano-Barahona., 2021). The front
office is effectively handle to monitor function and record of all guests information on
day to day basis.
 For Resorts perspective: As resorts are tend to be luxuries services where in Whitbread
is having their own resorts. In that services are placed like coasts, beaches, mountain and
other outdoor as well as indoor facilities. The role of front desk is to making sure about
guests booking in advance, provide information about benefits where guests can to
deliver in positive manner.
Functions of Front Office in WhitBread plc :
 Reservation: This is a type of requests service that driven by customer for advanced
booking of rooms and other hospitality services. Staffs are generally coordinate deals
accept and rejects reservations where it can creates through Email, online websites or
Make my trip.com .
 Information Section: In this other part of front office is allows to located that easily
provide information regarding service and other kind of regulation. The staffs of front
office greets and consider each and every requests of guests and according to that service
are measured on it.
P5. Roles of Front offices in Selected organisation.
Some of various roles are identified where it performed through various people
responsibilities attain on skills and knowledges that is carried forwards on individuals manner. In
relation within front office is having multitasking and they responsible for effectively handling
the customer and their queries (Killaspy and et. al, 2020). In perspective front office, all the work
is done in appropriate manner in Whitbread Hotels:
 Accommodation: In hospitality industry, front office is crucial as they are first person to
face the customer or guests. The Front office enhance to arrange towards guests facilities
in appropriate manner.