Managing Accommodation Services

This document provides a comprehensive guide on managing accommodation services. It covers topics such as the scale and size of lodging services, different forms of proprietorship, the role of online reviews, and suggestions for ownership grading. The document also explores the key roles within the front office and housekeeping departments, the importance of forecasting linen stock and guest supplies, and the interrelationships between housekeeping and other key departments.

Managing
Accommodation Services

Table of Contents
Introduction................................................................................................................................3
Main Body..................................................................................................................................3
Part A.........................................................................................................................................3
Scale and size of the lodging services and make a distinguish between commercial and
non-commercial businesses....................................................................................................3
Explain the dissimilar forms of proprietorship applicable to accommodation facilities.......4
Role of making an online review for the guest and make their decision effectively.............5
Range of altered accommodation services and the suggestions for the ownership grading. .5
Part B..........................................................................................................................................6
Front office functions.............................................................................................................6
Key roles within the front office department of chosen organisation....................................6
Mission and objective of the chosen organisation.................................................................7
Roles founded within the housekeeping department.............................................................7
Importance of forecasting linen stock and other guest supplies with a hotel.........................7
The prominence of interrelationships among housekeeping and other key departments......8
The bond between the housekeeping department and other key departments.......................8
Range of different lodging services.......................................................................................9
Rank of scheduling upkeep or overhaul work to minimise disturbance to guests.................9
The position of safekeeping department within a selected organisation................................9
The role upkeep plays within the lodging services in safeguarding overall guest
gratification..........................................................................................................................10
Conclusion................................................................................................................................10
References................................................................................................................................11

Introduction
The accommodation sector will be helpful in managing and growing the largest sector
for the tourist industry and providing a wealth of effective opportunities and try to work as
per the different composite meaning and abilities to work. The major meaning of composite
is to handle the degree, treat with the great care and try to provide the basic accommodation
to live and stay while a person is away from their homes. There are different type of spaces
and that are needed to be classified within the hospitality industry. All of these are helpful in
managing and growing the need of hotel, resort, motels, Inns and Guest house (Dickinson and
Smith, 2021). All of these are helpful in gaining and managing the information for the service
and analysing the opportunities. The chosen accommodation service for the second part of the
project is Central Park Hotel, London. This project is divided into two parts; Part one is
presentation which include scale and size of different accommodation and different form of
ownership. Further, role of online reviews on the change in demand and different range of
accommodation and its implication of ownership which are related to grading. Second part, is
a report, which include the role of front office department, assess the contribution of having
housekeeping department and explore the role of different facilities and security plan which
are provided by the chosen accommodation services.
Main Body
Part A
Scale and size of the lodging services and make a distinguish between commercial and non-
commercial businesses
There are basically different type of accommodation services which are divided into
many parts which are related to Hotels, Motels, resorts, Guest House, Bed and breakfast and
many more are the different type of services which are helpful in making effective
accommodation services. As per the data of the major accommodation sector, UK has 45,000
hotels, and the annual turnover of the hotels are related to Euro 40 billion. In UK most of the
segment are basically related to 51% of the independent hotel, 44% are corporate branded
hotel and only 5% are consortia (Franzosa and et.al., 2021.). All of these are related to major
growth and scale of the accommodation service in future and make sure for addressing and
make a contribution in £2018 bn amount in the UK economy.

There are mainly two type of accommodation services which include Commercial and non-
commercial accommodation services. Commercial include hotels whereas, Non-commercial
include Private, Non-profit and Institutional services.
Commercial accommodation: This will include the primary goals to make profit,
funding and having the financial viability is basically related to the growth and access of the
company (Rodriguez, 2021). The ownership is private, independent legal entities and having
the franchise within the firm.
Non-commercial accommodation: Their main focus is on to serve the data and
make the financial services and able to serve the funding facilities which provide a secondary
support for the companies. Anyone which provide a secondary support to companies, school,
hospital and any other institution.
Explain the dissimilar forms of proprietorship applicable to accommodation facilities
Mainly there are four type of ownership which are applicable to the accommodation
service and make sure to analysis the impact and nature of the applicability’s. Ownership is
that factor of the accommodation sector which are helpful for the companies and make large
scale of operations (Gao and et.al., 2021). The main sector which are classified on the basis
of ownership are Proprietary ownership, Management contract, Franchise, Time share,
Condominium.
Privately owned: This is related to work and make free ownership but also face the
risk for the loss. Here, the owner is free to make decision and make growth within the
business. Hotel Marriott and other hotel of UK are come under this category.
Management contract: This is an arrangement which are helpful for operational
contract which make a separate enterprises which actually perform the necessary effective
function which are helpful for making some effective changes.
Franchise: This is the right way to use and expand the growth of hotels and make a
specify parent for the growth and it will be helpful for prescribed and make a period of the
time. All of these are related to make a strategic change which are helpful for make their own
trademark and helpful in analysing the future oriented situation (Huang, 2021). Holiday Inn is
the perfect example for this type of ownership in the UK.
Leased Hotels; This is related to basically chain and make a corporation and have a
private owner to make a responsible to analysis the impact for represent the safest corner and

being able to make a safest corner. This would be work in the chain leases and helpful in
minimising the expenses.
Role of making an online review for the guest and make their decision effectively
The major role of grading, providing classification, and working on online reviews are
basically helpful for analysing and make some effective approaches for the guests and make
an effective accommodation. The major impact on the online reviews are basically related to
understand the nature and make a customer’s need and wants to make a major success for
getting accommodation managers (Kuppusamy, 2021). As the changing nature and increasing
population, most of the people are trusting online reviews which are given by other customer.
And on the basis of these customer make the decision regarding the look and choose their
tourist accommodation.
Most of the time company price, products and services are provided on company’s
site and many of the potential customer many customer are able to search and make decision
on the stages of the customer and select an accommodation. All of these are helpful in
gaining more effective consumer approach, more strategic approaches by hotels, and make
the transparency within hotel and their customers.
Range of altered accommodation services and the suggestions for the ownership grading
There are different sector which are helpful for having effective digital technologies and
make effective technological trend to make an effective accommodation for the growth of
their services. Many of the hotels are using ditching the plastic card and allow the different
guest as per their room key and use their mobile phones which are contact less. Due to covid-
19, these facilities are helpful in managing different sector. Phone hub, self service facilities
and many more things are related to work as per the management of different facilities within
the hotel timing, guest apps and more decorative images (Nielsen and et.al., 2021). All of
these are helpful in managing and growing the demand of the customer and attract the
implication of ownership. These are helpful in managing and growing the demand of the
customer and attract more customer to make some strategic approaches. With the help of
using appropriate range and different accommodation services are rendered for the change
and make implication for ownership to different style, grading, online review and many more
which affect the company.

Part B
Front office functions
The front office department is one of the busiest location which are helpful for making an
accommodation and work as per the different services. In the hotels, there are different
function and their abilities on the reception area which are related to work and make sure for
addressing and having most important function within the company. the employee of front
office make major function which are related to work as reception, front desk, make a public
face for the hotel, provide assistance for the guest and many more services which are helpful
in gaining and providing effective source (Gabrielli, Garcés-MascareÑas and Ribera-
Almandoz, 2021). All of these are related to work and make sure for addressing effective
changes and their applicability’s to assist the other people and make sure for addressing some
major changes and growth within the company.
Some basic responsibilities for the front office employee in hotel are; creating a data
base, handling the guest, coordinate with the guest services, ensuring the success, handing in
house communication through the major changes and growth to PBX.
Key roles within the front office department of chosen organisation
There are different roles which are based on different accommodation services. The
chosen hotel is central park London. It has been related to work and make some strategic
approach which are described as below:
 They are providing service delivery system, front office make the sales for the
customer and make registration.
 Duty to reserve, receive, allocate and make rooms to guest and act to make an
analysis of guests which are related to guest.
 All of these are helpful for managing and growing the guest information and make a
collection to analysis the values and make an impact on the sites (Lubowiecki-Vikuk,
Đerčan and de Sousa, 2021).
 The staff of the front office worker, put the solution for their question or queries
which are helpful for making their decision within the choice of hotel.
 Further, they have to make a contact of marketing sales and departmental on the
behalf of guests.
 Many of the applicant like cashier, porter, mailing service which are helpful in
managing the customer demand in front office management.

Mission and objective of the chosen organisation
Mission: The Central park hotel, are able to attract and make local attraction including
different aspect and make the effective transporting link to different areas in London. Further
they want to expand their business by attracting more and more customer (Ma, Du and Wang,
2021).
Objectives:
 To provide the historical charm and sleek style for their valuable customer to analysis
their behaviour and expand the business growth.
 They always wants to turn every event of their customer into the occasional success
party.
 Provide friendly, clean and yummy cosine which attract the customer and sustain for
longer period.
Roles founded within the housekeeping department
The major role of housekeeping department is related to doing basic cleaning, task in
house, hotel and other location. Which are helpful for the growth and make location for the
employee who are able to make and manage their performing different tasks. It means
completing duties like, cleaning, maintaining orderliness and running a house for the growth
of the hotel. Overall it can be said that cleaned environment, well maintained hotel, promote
environment and provide a safe feeling is the work of housekeeping department of central
park hotel. All of these are helpful in managing and growing the positive image in front of
others and try to work and allocate the system for the society (Matiza and Perks, 2021). The
revenue which are generated through the other department majorly 50% of the revenue is
only generated by housekeeping department by safeguard the overall revenue of hotel. This is
all related to the welcoming atmosphere, ensure the reliable services, and make the staff for
having allocation it the major departments. Caters, laundry men, guest linen, Co-ordinate
with purchasing system and make cleaning agent which are related and helpful for day to day
functions and their management.
Importance of forecasting linen stock and other guest supplies with a hotel
This seen important to forecast the linen stock, as it will be related to different type of
linen available in a day, week or a year to ensure the hotel operation become more smoothen.
This is important for the hotel industry to make a forecast for this so that the hotel can’t be

run out of linen supply at any time. All of these are helpful and effective for the growth of the
firm.
Further the need of forecasting the demand of guest supplies are related to make success and
effective impact on customer, housekeeping department must ensure the success of not run
out anything and being an accurate forecasting the necessary equipment to make some
suitable supply.
The prominence of interrelationships among housekeeping and other key departments
This is important for the companies to work and manage the other department in a
hotel and communicate each other for the growth and make an effective performance for their
jobs and make a provision for the qualities and make accommodation services. This is very
essential to make a management service and try to analysis and make a friction in between
the department and make a minimum interdepartmental services (Revindo and et.al., 2021).
They make a coordination with other department and make a coordination to the most
important factor between housekeeping and being a front office main department within the
respected hotel.
The bond between the housekeeping department and other key departments
Housekeeping and front office: Room are the main concern of both department,
availabilities of room are needed to be make coordination and room status needed to be
changed by them. Front office provide a list to housekeeping about arrival and departure
guest list.
Housekeeping and Maintenance: maintains department are responsible for make
provision and to ensure for following that provision are the responsibilities of the
housekeeping department. While cleaning any fault in the room or anywhere in hotel are
needed to be remove or correct by the maintenance department.
Housekeeping and security: This mainly related to prevention of fire, theft and
Safekeeping of keys and loss of property (Roozen and Raedts, 2021). All of these are related
to the two main department and it will be able to make and analysis the relationship with
management and growth of the company.
Housekeeping and food department: This department are needed to be make a
connection with staff and guest both. The main relationship with these two department are

related with linen and uniform stock. Further they both should ensure that the hotel manager
are complete their basic growth and advance facilities to analysis the impact.
Range of different lodging services
There are different range and adaptabilities for the accommodation survive within the
role of front office. There are different ways and adoption are highly related to play an
important role and make positive grading, classification and review for the growth of the
business objective within the guest satisfaction and profitability (Smart and et.al., 2021). All
of these are helpful in achieving and growing the different accommodation services to ensure
the front office which are helpful in achieving and complying major challenges for the
company. All of these are related to work and make some effective changes which are helpful
in considering effective value and make effective communication to upgrade the services.
Rank of scheduling upkeep or overhaul work to minimise disturbance to guests
Within the hotel industry, it has been very important for them to work and make some
strategic approaches and makes some effective repair work and they have the ability to
analysis and makes some strategic changes which are helpful and essential for the growth.
With the help of effective maintained and repair work, the hotel can provide the safety,
comfortable and happy gesture to their guests. Satisfies guest will make an open mouth
publicity of their friends and make some strategic information for the company. All of these
provide the effective online review and promote the sustainable activities within hotel and
manage the productivity to provide some effective changes (Szende and Dalton, 2021).
Further, maintenance provide the conductive environment to build customer and make users.
All of these are related to ensure effective qualities and make a direct and indirect impact
over the society.
Maintenance ensure the success rate, customer’s wants, filled equipment and different
expectation to analysis the importance and make some strategic approach. Some of the major
common maintenance issue which are needed to be solve by chosen organisation is HVAC,
Doors, toilets, bathtubs, drains, light and shower. As these are very small things but affect the
most on the next decision of the customers.
The position of safekeeping department within a selected organisation
When it comes to security department, it is analysis that the hotel should able to make
high level security and being danger from the threat and any harmful accident. This is the

responsibilities for the hotel to make high security and make the overall responsibilities, like
protecting hotel, customer, visitors and staff (Tzeremes and Tzeremes, 2021). With the use of
thousands of people are coming and going, so the level of security protection could be a
difficult task. But all is related to work and make some major changes within the society.
These are important as to protect resident and staff, prevent and limit the property
damage, prevent the crimes which can be committed within hotel. All of these are helpful in
managing the growing the image of hotel within market. All of these are related to effective
and make some strategic changes which promote hotel security and make sure for addressing
some major changes within the accommodation industry (Wangzom, 2021). These activities
are essential and helpful for the chosen hotel to consider different aspect and growth to
ascertain the management for growing in market with the use of high demand.
The role upkeep plays within the lodging services in safeguarding overall guest gratification
With the help of maintenance department, major accommodation services are playing
a safe role to provide effective satisfaction and entrust their behaviour as per the management
of the hotel. All of these are helpful in managing and growing the demand to ensure the
success and make some effective changes which are helpful to take decision by customer for
their next trip within same locality (Yeager and et.al., 2021). All of these are helpful and
getting effective knowledge which are essential and helpful to considering different sector
and make a successful growth within the firm and make some major changes.
Conclusion
From the above report it is analysis that the need of accommodation are very essential
and helpful to grow in market. The deep analysis of accommodation industry and their
department which are helpful in getting effective scope and make some strategic approaches.
All of these are helpful in ensuring success and make a strategic changes within the society.
All of make a changes to analysis for the growth and make effective changes which are
related to function and role of their departments within the hotel. The need of housekeeping
department, security department, front office department are very important and their analysis
are essential for their growth in market.

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