Managing Accommodation Services

This report discusses the importance of managing accommodation services, including the roles of the housekeeping department, forecasting linen stock, interrelationships with other departments, communication, maintenance, and security.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Covered in PPT.......................................................................................................................3
PART B............................................................................................................................................3
Key roles found within the housekeeping department...........................................................3
Importance of forecasting linen stock and other guest supplies.............................................4
Importance of interrelationships between housekeeping and other key departments............4
Evaluate the relationship between the housekeeping department and other key departments5
Critically evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality accommodation services....................................5
Importance of scheduling maintenance or repair work to minimise disruption.....................5
Importance of security............................................................................................................6
Role of maintenance within the accommodation services.....................................................6
CONCLUSION................................................................................................................................6
REFERNCES...................................................................................................................................7

INTRODUCTION
An accommodation is one of the important components for the travellers which contribute to
the overall experience of the customers. In accommodation lodging and food services are
included and is an integral part of the hospitality industry. This industry is growing faster due to
which the requirement of managing various services is also increasing as it will facilitate them in
improving the satisfaction level of the customers. In the report different types of ownership and
classification system in accommodation industry is considered along with various functions of
front office. Apart from this importance of housekeeping department and security functions are
analysed which will develop an understanding of various concepts related to accommodation
services.
PART A
Covered in PPT
PART B
Key roles found within the housekeeping department
Housekeeping department is one of the important departments that plays important role in
satisfying the customers as they maintain the surroundings of the environment (Chang and
Busser, 2017). In every hotel such as Hilton, the focus of the organisation is on maintaining the
ambience as this has direct impact on the satisfaction level of the customers.
The services of housekeeping can be in-house or it can be contracted out. When the
services are in-house then their maintenance and training etc. becomes their responsibility due to
which the responsibility of the management increases. While in case of contracted-out services
the employees are managed by the contractor (Keegan, 2017). In Hilton all the housekeeping
services are in-house due to which they can manage their employees and their services
effectively.
Housekeeping department operates on different level in an organisation such as executive
housekeeping who will responsible for managing all the general level activity and have
authorities to take necessary decisions. At managerial level, housekeeping department is
responsible for developing multicultural teams so that they can understand the taste of the
customers and can serve them well.

Importance of forecasting linen stock and other guest supplies
For the organisations it is important to forecast the inventories so that they can satisfy the
needs and wants of the customers. With effective forecasting the organisations can formulate
various policies with the help of which they can manage their operations effectively.
Requirement of various items must be identified such as linens stock, supplies of the cleaning
products, supplies of the uniforms etc. Availability of such inventories on time facilitates in
providing better services (Lankford, 2019). In addition to this the forecasting of the consumable
and non-consumable goods also facilitates the organisation in managing their cost and reducing
the wastage of the resources. Also it reduces the requirement of managing the inventory for the
managers as they can procure as per their requirements. The importance of forecasting of the
inventory includes:
Reduce chances of shortage of inventory: Requirements of inventory will be forecasted
and it will enable them in procuring the right quality of inventory on the right time. Such
forecasting can be of consumable and non-consumable goods, linen stock, cleaning products and
many more.
Management of the budgets: With the help of forecasting budget of the organisation can
also be formulated and this will enable the organisation in managing their operation. With this
they can operate within their allocated funds so that they the requirements of the funds can be
managed (Okumus and et. al., 2019).
Importance of interrelationships between housekeeping and other key departments
Housekeeping department need to develop better relations with other departments so that
they can perform their tasks effectively. In various hotels such as Hilton, the housekeeping
departments manage their relation with various other departments such as:
Interrelation with food and beverages department: The foods and beverages
department of the organisation provides foods and beverages to the guest of the hotel. Due to this
the importance of interrelation among these two department increases as with this they can
increase the satisfaction level of the customers. In hotel such as Hilton housekeeping department
analyses the taste and preference of the customers and guides the food and beverages department
to provide foods accordingly so that their satisfaction can be improved (Curry, 2016).
Interrelation with Front office department: The front office department of Hilton
provides the information about the checking times of the customers and accordingly the

housekeeping department of the organisation manages their services. Also the housekeeping
department of the organisation analyses the taste and attitude of the customers and guides front
office department to manage for better services. This enables them in building better and long
term relation with the customers (Burke, 2017).
Evaluate the relationship between the housekeeping department and other key departments
The interrelation among various department of the organisation facilitates them in
managing the operations effectively as with this they can utilise their resources efficiently. Better
understanding among different departments enables them to satisfy their customers such as
housekeeping department enables the front office department in developing better relation with
the customers. It will enable them in achieving their organisational objectives. Also it will make
them capable of taking better and quick decisions such as by identifying the attitude and taste of
the customers food and beverages department can provide meals as per their needs and
expectations.
Critically evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality accommodation services
In each and every industry communication plays crucial role as with this the employees
can serve the customers well and for hospitality industry it is much more important. In Hilton
with the help of effective communication, the chances of the conflicts among these departments
reduce as the activities are performed with mutual consent due to which the responsibilities are
shared. This developed team spirit among the employees which enable them to provide better
and effective services to the visitors (Rothaermel, 2016). Improper flow of the communication
among departments such as housekeeping and food & beverages will affect the timely
availability of the foods and beverage to the customers. But systematic flow of the information
enables the housekeeping and other facilities department in increasing productivity and
profitability of the organisation.
Importance of scheduling maintenance or repair work to minimise disruption
In an organisation it is important to determine the requirement of maintenance so that
disruption can effectively be managed by them. With the help of scheduling various processes
can be determined by the organisation that can help them in executing various activities. Along
with this the maintenance must also be managed which can be of routine nature such as repairing

of the lights, taps etc. while some can be of preventive nature that can help in maintaining
various equipments so that they do not breakdown suddenly. With the help of scheduling and
maintenance the chances of disruption can be minimised. Various hotels such as Marriot take
feedbacks from their employees regarding what changes can be made and on the basis of this
they plan for the maintenance and schedule various activities.
Importance of security
To renders better services is the aim of the organisation but it is important to consider the safety
and security of the customers. In the hotels various safety measures are taken so that the
customers can feel safe. Various safety measures include security guards on each and every
entrance/ exit, key card access, camera systems, fire procedures and many more. This enables
them to build an effective brand image so that they can attract more and more customers (Bowie
and et. al., 2016). With the help of various cameras installed the managers can manage their
employees and monitor each and every action so that their actions can be regulated.
Role of maintenance within the accommodation services
With the help of maintenance, accommodation services can be improved for the customer
and this will enable them to improve their overall experience and thus it will increase their level
of satisfaction. The housekeeping department of the organisation identify need of maintenance at
different levels and on the basis of which they make changes and improvement so that they can
satisfy the basic needs of the customers. The maintenance of various tools, equipments, assets of
the organisation contributes to saving of the total cost along with this the life of the assets of the
organisation will also increased.
CONCLUSION
It is concluded from above report that the accommodation services plays crucial role in
improving the satisfaction level of the customers as on the basis of such services the customers
are attracted towards the hotels. Various departments in hotels which provides better services
such as housekeeping department, front office department, maintenance, security etc. and in
managing the accommodation services. All these departments work with each other so that the
organisational objectives can be achieved and with this individual performances can also be
improved as this will make them efficient enough in managing the customers.

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