The Accommodation Industry And You

The
Accommodation Industry
And
You

Table of Contents
INTRODUCTION ..........................................................................................................................3
PART A...........................................................................................................................................3
Covered in PPT...........................................................................................................................3
PART B............................................................................................................................................3
Key roles of housekeeping department in hotels........................................................................3
Importance of forecasting linen stock and other guest supplies.................................................4
Evaluation of interrelation between housekeeping and other key departments..........................4
Importance of scheduling and maintenance................................................................................5
Importance of security.................................................................................................................6
Role of maintenance in accommodation services......................................................................6
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
The accommodation sector is one of the largest sector in industry of tourism, which is
rendering wealth to the employees in order to assist them in working in dynamic and diversified
sector. In this sector opportunities are found in order to accelerate career and power, position
with the help of working in different sector and different positions (Chan and et. al., 2017) . To
understand accommodation industry comprehensively, this report is made with the reference of
Hilton, UK. This report is an overview of accommodation services along with different modes of
ownership. Along with this, the below report involves role of front office, housekeeping and
security department so as to understand the interrelation between them. Importance of grading,
scheduling and forecasting of linen stock in accommodation industry will be covered under his
report.
PART A
Covered in PPT
PART B
Key roles of housekeeping department in hotels
Department of housekeeping is having responsibility to keep rooms clean and
comfortable so as to give safe and hygienic environment to their guests. The key objective of
housekeeping is to provide home like fresh and clean environment to their guests in order to
increase customer satisfaction and organisational income . Key role of housekeeping is explained
as under:
Role of organising: The housekeeping department of Marriott is accountable for
examining and keeping appropriate stock of hotel linen such as bed linen, table linen, towels,
curtains and any other usable fabrics. In addition to this housekeeping is having responsibility to
clean those linen so as to give hygienic and clean experience to their guests (Coles, Dinan and
Warren, 2016).
Management role: Housekeeping department of Marriott is responsible to communicate
with all other department so as to avoid any stock shortage which can cause inconvenience to
their guests.
Role of supervision: Housekeeping department of Marriott examine all the furniture
fittings so that any breakage can be identifies which lead to proper repair and maintenance of