Managing Accommodation Services in Hospitality Industry - Desklib

Managing
accommodation
services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Scale and size of accommodation services found within the hospitality industry................3
P2 Different forms of ownership available to accommodation services.....................................4
P3 Role that online review sites and grading classification systems play when guests look for
and book accommodation...........................................................................................................6
TASK 2............................................................................................................................................8
P4. Explain the organisation of front office functions within variety of accommodation
services........................................................................................................................................8
P5. Key roles within front office department for chosen hotel...................................................9
TASK 3............................................................................................................................................9
P6. Review the key roles found within housekeeping department in chosen organisation........9
P7. Discuss the importance of forecasting linen stock and other guest supplies to assure
sufficient supply to meet demand.............................................................................................10
P8. Assess the importance of interrelationships among housekeeping and other departments 10
TASK 4..........................................................................................................................................11
P9. Assess the benefits of scheduling maintenance and repair work to minimise disruption to
all guests....................................................................................................................................11
P10. Discuss the importance of security within the chosen organisation ................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................13

INTRODUCTION
Accommodation sector is one of the largest aspects being present within tourism
industry. It is the most necessary element of hospitality sector and provides different types of
services which can assure both effective convenience as well as comfort to all the people at each
point of time. Accommodation is categorised into several types like apartments, hotels, guest
houses and many more. The below essay is based on Four seasons hotel which is an international
luxury hotel headquartered in Hampshire, United Kingdom (Dębski and Borkowska-Niszczota,
2020). It is indulged with several designing rooms, fine dining, spa treatments and many more.
The below essay involves types of accommodation services which are available within
hospitality industry, role of the front office department within accommodation services,
contribution of the housekeeping department and role facilities and security which is played
within accommodation services.
TASK 1
P1. Scale and size of accommodation services found within the hospitality industry
In the hospitality sector, accommodation is indulged with several types of services to all
the individuals. Both size and scale of services is developing every day which ultimately leads to
effective level of development. When a person goes on a trip, it becomes very important that
they receive all kinds of facilities like comfortable rooms, good quality food and so on. In the
hospitality industry, the rooms as well as the services which are provided may be different in size
ratio and in the budget. The size and scope of room is affected by budgets. The scale of
accommodation may range from high end to low end which states that in United Kingdom, most
of the hotels are in the category of three star. There are three types of accommodation services
like luxury, budget and mid-range service which is further being described below: -
Luxury service: - In accordance with these services, they always target the people who
has high standard businesses, celebrities and so on. As these people has good salary and are high
paying guests so their expectations are also same like they demand efficient level of facilities
with high standards. These accommodation services are mainly provided by five or four star
hotels. In luxury services, different kinds of facilities are provided like lounges, spas, private
dining and so on.

Mid-range services: - These types of services are categorised into three star hotels. It is
involved with satisfactory staff members and do not offer any kind of elaborated services. It is
considered as the accumulation of both value of money and good comfort (Rahman and et.al,
2020). It comes under the category of mainly three to four star hotels and is neither expensive
nor the cheapest. The hotels which provides these services Wi-Fi facilities, in-room
entertainment and so on.
Limited service: - In context with these type of accommodation services, it involves
comfortable, risk-free, low-budget services which can fulfil the basis needs of customers. In
terms of this, the main target is always those people whose demand is just a comfortable stay and
nothing else.
In context with hotel four seasons, it belongs to luxury accommodation services. The
hotel provides high standard facilities like transfer services, spa, indoor and outdoor pools, club,
mini I-pads and many more. The hotel has around 500 rooms and 70 suites and besides this, it is
also involved with craft stations and banquets for wedding.
P2 Different forms of ownership available to accommodation services
The ownership of the hotel accommodation completely depends on the complexities of
ownership structure within hospitality industry. In context with different forms, it is being
described below: -
Independently owned properties versus chain hotel management
Independent hotels refers to a hotel which is carried on independently. It does not allow
any other organisations to use their brand name. In context with a chain hotel, it refers to series
or a group of hotels which is operated by the same owner or an organisation. It carries an
impressive and efficient distribution network in comparison to independent hotels (Khanra and
et.al, 2021). There are several benefits and drawbacks associated with these hotels which is
further explained below: -
Benefits and drawbacks of independent owned hotels
Advantages: -
 There is no kind of interference from other businesses.
 There is effective level of security against future aspects. All the profits which are earned is in the hands of one person only.
Disadvantages: -