Managing Accommodation Services in Hospitality Industry

Front Sheet
Unit Title and Number: Managing Accommodation Services (Unit 7)
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Table of Contents
INTRODUCTION...............................................................................................................3
TASK 1 ..............................................................................................................................4
Scale and size of accommodation services within the hospitality industry................4
Different forms of ownership ..........................................................................6
The role of grading, classifications system and online review sites..........................7
TASK 2...............................................................................................................................8
Front Office functions....................................................................................8
The key roles of front office department ..........................................................10
TASK 3.............................................................................................................................11
Review key responsibilities and roles of housekeeping department in a business
organisation...............................................................................................11
Mention the value of forecasting of Linen Stock along with other guest supplies in
assuring sufficient supplies..........................................................................13
Mention the merits of interrelation among housekeeping and other departments of
selected company......................................................................................14
TASK 4.............................................................................................................................15
Describe the importance of scheduling repair and maintenance work to reduce
disruption to the guests...............................................................................15
Analyse the advantages of security in context with selected company..................16
CONCLUSION.................................................................................................................17
REFERENCES................................................................................................................18
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INTRODUCTION
Hospitality based service management is the managerial and administrative
science of overseeing hospitality organisation. Hospitality industries include food and
beverages, hotel and event management. Hospitality industries are a type of industry
which includes services like food, lodging, beverages, event planning, transportation
and event planning etc. The report will highlight the size and area of accommodation
services. The study will detail the different types of ownership which are available in the
accommodation services. The classification system and online sites which impact
consumer decision making. Moreover the study will highlight functions of front office
department within the accommodation services and roles of front office management in
an organisation (Killaspy and et.al, 2016). Accommodation services are referred to the
services which are offered to customers to satisfy their basic and luxury needs while
travelling or staying at a hotel. These services are mainly concerned with lodging and
food facilities (Abramova and et. al., 2015). This assignment is prepared in context with
Holiday inn which is a UK based American hotel brand, headquartered in
Buckinghamshire, UK. This hotel is founded in 1952 and operates in global manner.
This report will cover about roles of housekeeping department in business and
importance of forecasting about supplies needed by guest. Also, value of interrelation in
housekeeping and other departments, security at workplace & schedule repairing is
discussed.
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TASK1
Scale and size of accommodation services within the hospitality
industry
Hotel- The main purpose of hotels is to provide travellers shelter, foods,
refreshment, and other goods and services. Their objective is to provide high quality
services to customers. The size of hotels normally there are fifty rooms and large
amount of people can stay at single time. The hotel provide both luxury and mid range
services to consumers. Hotels provide different types of facilities to customers, luxury
hotels provide more facilities to people and budget restaurant offer less facilities to the
consumers. Accommodation sector contributes to hotel industries (Martin-Fuentes and
et.al, 2018). The accommodation service sector contributes in generating revenue for
the hotels. Scope of the hotel industry is increasing rapidly. The industry contributes
about 3.6% to UK GDP (Suhartanto, 2015).
Hostel- Hostel provides lower priced, accommodations where guest can stay by
paying rent. In hostels services like a bed, a share bathroom and sometimes a kitchen.
The scale of this industry is very large as demand of hostels is increasing rapidly.
Mostly hostels are used by students for living. The room size of the hostels is not very
large as normally 80 to 100 people can stay in normal size hostels. The other services
offered by hostels are daily breakfast and free Wi-Fi, so that they can do all their study
work (Kenway and Lam, 2016).
Event management- This includes managing the teams of people responsible for
each function, budget, and execution of planned event. Various types of events are
being organised by the company such as wedding event, business event and other
types of events. The scope of this type of business has been grown very rapidly and is
now becomes global business. The contribution to GDP is around £42.3 billion to UK
economy (Tussyadiah, 2016).
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