Scale and Size of Accommodation Services in Hospitality Industry

This report explores the scale and size of accommodation services in the hospitality industry, focusing on Hilton Hotel. It discusses the various forms of ownership, functions of front office, roles of housekeeping department, and the importance of interrelationship among departments. It also evaluates the necessity for scheduling maintenance work and the importance of security in Hilton.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
Explain the scale and size of the accommodation service founded in hospitality industry.. .1
Covered in ppt........................................................................................................................1
LO 3.................................................................................................................................................1
Study key roles identified in an housekeeping department in Hilton.....................................1
Importance of forecasting linen stock and other guest suppliers...........................................2
Explain the importance of interrelationship among housekeeping and other key departments
................................................................................................................................................3
LO 4.................................................................................................................................................3
Evaluate the necessity for scheduling maintenance work to cut down disruption to guests..3
Importance of security in Hilton.............................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6

INTRODUCTION
Accommodation service is defined as, those facilities which are provided by hospitality
sector for the convenience of the customers such as, banquet rooms, snooker tables, parking
garage, personal convention, spa, golf clubs and so on (Patiar, 2017). It is essential to provide
effective accommodation service to the client visiting the hotel so that positive image can be
build in their eyes. This report is based on Hilton Hotel which is successfully offering complete
service hotels and resorts to their targeted customers. It is a American international hospitality
located in McLean, Virginia U.S. Conrad Hilton was the founder of this organization in the open
market place. This assignment overs, scale and size of the accommodation services founded in a
hospitality industry. Various forms of ownership available to accommodation service are
explained briefly. It also focuses on different functions along with various roles and
responsibilities of front office within variety of accommodation services. Additionally, roles of
front office department in Hilton are discussed properly. Further this report facilitates to provide
the complete understanding regarding the importance of interrelationship among housekeeping
and other department which are part of the Hotel management.
LO 1
Explain the scale and size of the accommodation service founded in hospitality industry.
Covered in ppt
LO 3
Study key roles identified in an housekeeping department in Hilton
In hospitality industry Housekeeping department plays several roles. They also contribute
in making the customers happy by their effective service. This covers, safe, tidy and comfortable
environment for visitors so that they can enjoy their visit. Hilton is in the leading position among
its rivalry because they are able to meet the expectation level of the customers. Housekeeping
department offer neat and tidy rooms according to the client demand by this positive image is
build (Burke, 2017). Below are some of the roles and responsibility performed by housekeeping
which highlighted as under:
The roles and responsibilities of Housekeeping department are:
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 It is the responsibility of housekeeping department of the Hilton hotel is to make the hotel
appealing for visitors by ensuring cleanliness by way of dusting and polishing of the
furniture and fixtures etc. All the housekeeping activities need to be monitored all the day
to day activities so that the experience of the visitors can be ensured.
 Housekeeping department of the Hilton hotel manages the stock of the inventory which is
being used by them for performing their role. In addition to this they have to ensure the
supplies to the room as required by the guest and even the basic requirements such as
coffee supplies, towels and other bathroom items, like shampoo etc.
 The role of housekeeping department of Hilton hotel is to ensure the cleanliness status of
each and every room after leaving the room. It covers, polishing furniture, changing bed-
sheet, changing flowers and so on (Okumus and et. al., 2019).
Importance of forecasting linen stock and other guest suppliers
In the competitive market place manger of Hilton use distinguish tools and techniques in
order to forecast sales ratio of the goods and services offered by the hotel. By this business grow
easily and large customer base can be raised. Here, are several functions like, linen stock and
many more that directly assist in operating the hotel smoothly. Importance of forecasting is as
under:
Environmental friendly satisfaction: Customers expectation level can be full-filled on
time by doping proper forecasting (Morsy, Ahmed and Ali, 2016)This is because forecasting
helps in assessing and delivering those goods and services which are mostly demanded by
customers in the open market place. Whereas, brand image can be improved to a large extent in
the competitive era. By meeting targeted customers preferences hotel aims and objectives can be
attained easily in short-time duration. The linen room ensures that all the stock is available at the
centre stage so that the material can be provided to the guest as when required. Also when the
stock is kept at one place then it becomes easy to identify the requirement of procurement as
their assessment can be done easily. This will also facilitate the management of the hotel Hilton
to meet the demands of the guest by ensuring the availability of the material on time.
Budget control and expenses: Budget can be controlled by conducting proper
forecasting. This directly or indirectly enhances the cost and overall productivity of the hotel in
the cut throat competitive world. On the other hand for Hilton security matter is also a major
concern because housekeeper must be trustworthy to accomplish set standards in the specified
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time duration (Keegan, 2017). With better forecasting the exact requirement of the material can
be ensured due to which required amount of material is procured and this enables the hotel
Hilton to manage the expenses of purchasing the material. Having excess quantity will increase
the cost of the company. Further it also ensures the level of inventory within the hotel due to
which they do not have to purchase in hurry from others suppliers as this can increase their cost
of operations.
Explain the importance of interrelationship among housekeeping and other key departments
In order to gain competitive advantages against rivalry in the open market place it is
essential to have healthy relationship with each other department in hotel. It is very important to
have good communication with each other department so that customers needs and preferences
can be achieved easily. The interconnection with housekeeping with other departments are
showcased as under:
Interconnection with Housekeeping and beverage department: Rating of the hotel is
done on the basis of quality of food that is served by the hotel. Both housekeeping and beverages
department are equally important because customers can be made satisfied when both are
working parallelly with each other. Housekeeping is liable to keep the floor and room and
kitchen area neat and clean so as to maintain hygiene (Ho, 2017).
Interconnection withHousekeeping and security department: Security department is
accountable to look after the security system of the hotel. Their main purpose is to assure
customers that they are safe and secure in the hotel regrading theft or any kind of firing in the
hotel premises. Hiltion's security department render information regarding cleaning and the lost
item of the visitor. Various sessions are conducted in context of security drill in order to make
their skills more better as compare to earlier.
LO 4
Evaluate the necessity for scheduling maintenance work to cut down disruption to guests
In the open market place hotel maintenance division in hospitality industry is used to
utilize the amenities and to enhance efficiency of building. By working on each and every
activity Hilton can render better services to their customers. It's goal is to upgrade guest
common, hotel guest experience , hotel rooms and so on. All the electrical appliances of Hilton
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should be working properly and must be checked before client arrive in the room. By doing
negative impression will not be created in their mind (Chiang, C.F. and Liu, B.Z., 2017).
WI-FI outage, computer crashes, electrical blackouts are some of the issues which are very often
faced by hotel management. Manger is responsible to check all the activities of the hotel in order
to avoid any kind of inconvenience. On the other hand preventive maintenance service which is
supported by software should be adopted by organization in order to avoid UN-necessary repair .
By guest disruption can be minimized to a large extent.
Importance of security in Hilton
Customers visit the hotel with the mind set that organization will be providing them safe
and secure environment till the time they are staying. Also, employees should protect the assets
of the individual so that a comfortable experience can be given to them. In the competitive ear it
is necessary for Hilton to render tight security system so as to safeguard guest equipments,
building assets and so on (Vieytez, 2017). Organization should put more emphasis on visitors
from crimes which are, food poisoning, murders, health schemes and many more.
In order to bind customers for longer time duration with the Hilton goods and services
some additional facilities are offered to them such as, lockers, store room for extra luggage etc.
by this level of risk can be reduced to a large extent. Moreover, card locks are allotted to the staff
members in order to enhance the level of safety in the hotel. Management must hire well trained
security guard for 24 hour so that best safety and security can be given to the customers. Some
more steps can be taken like, camera can be setup and other digital technology can be used for
reducing criminal ratio. Moreover, biometric readers should be installed so as to cut -down the
changes of occurring crimes and theft in hotel (Lyu and Law,2019).
CONCLUSION
From the above it can be summarized that it is important to provide effective
accommodation service to the targeted customers in order to gain competitive advantages against
rivalry. Different forms of ownership is studied to order to accomplish the set standards in the
specified time duration. Front office functions are elaborated briefly within a variety of
accommodation service in order to make necessary improvements if possible. Roles of
housekeeping department is examined so that business can be operated smoothly. In the
competitive era there are numerous hotels like, luxury, mid range and so on they have huge
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growth opportunity in the coming years. Additionally, proper security management must be
allotted visitors so that they can be assured that they are safe and secure in the hotel premises as
long long as they stay. Interrelationship between housekeeping and other departments are done in
order to better understand the importance of building healthy relation with each other.
Additionally, necessity for examining scheduling and maintenance is dine in order to reduce the
level of disruption to guest.
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REFERENCES
Books and Journals
Alrawadieh, Z. and Dincer, M. Z., 2019. Reputation management in cyberspace: evidence from
Jordan’s luxury hotel market. Journal of Hospitality and Tourism Technology.
Bakker, M. and Twining-Ward, L., 2018. Tourism and the sharing economy: policy and
potential of sustainable peer-to-peer accommodation. World Bank.
Bows, H. and Westmarland, N., 2018. Older sex offenders–managing risk in the community
from a policing perspective. Policing and Society. 28(1). pp.62-74.
Burke, T.B., 2017. Choosing accommodations: Signed language interpreting and the absence of
choice. Kennedy Institute of Ethics Journal. 27(2). pp.267-299.
Chiang, C.F. and Liu, B.Z., 2017. Examining job stress and burnout of hotel room attendants:
internal marketing and organizational commitment as moderators. Journal of Human
Resources in Hospitality & Tourism. 16(4). pp.367-383.
Keegan, W.J., 2017. Global marketing management. Pearson India.
Lock, D., 2017. The essentials of project management. Routledge.
Lyu, J., Li, M. and Law, R., 2019. Experiencing P2P accommodations: Anecdotes from Chinese
customers. International Journal of Hospitality Management. 77. pp.323-332.
Morsy, M.A., Ahmed, G.S. and Ali, N.A., 2016. Impact of effective training on employee
performance in hotel establishments. International Journal of Heritage, Tourism, and
Hospitality. 10(1/2).
offense and making amends: How hotel management attempts to manage rapport with
dissatisfied customers. Journal of Pragmatics, 109, pp.1-11.
Okumus, F., and et. al., 2019. Strategic management for hospitality and tourism. Routledge.
Patiar, A., and et. al., 2017. Hospitality management students’ expectation and perception of a
virtual field trip web site: An Australian case study using importance–Performance
analysis. Journal of Hospitality & Tourism Education. 29(1). pp.1-12.
Tussyadiah, I. P. and Zach, F., 2017. Identifying salient attributes of peer-to-peer
accommodation experience. Journal of Travel & Tourism Marketing. 34(5). pp.636-
652.
Vieytez, E.J.R., 2017. Religious Diversity: accomodation for Social Cohesion. Gaps in the legal
protection of religious diversity: generic versus specific protection instruments. Deusto
Journal of Human Rights. (8). pp.13-26.
Warren, C., Becken, S. and Coghlan, A., 2018. Sustainability-oriented Service Innovation:
fourteen-year longitudinal case study of a tourist accommodation provider. Journal of
Sustainable Tourism. 26(10). pp.1784-1803.
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