Different Types of Accommodation Services in the Hospitality Industry

Explore the different types of accommodation services in the hospitality industry, including motels, hotels, homestays, holiday homes, and luxury lodges. Learn about the scale and size of accommodation services, different forms of ownership, and the roles of grading, classification systems, and online review sites in attracting customers.

Different
types of
accommodati
on services

TABLE OF CONTENT
 INTRODUCTION
 SCALE AND SIZE OF ACCOMMODATION SERVICES WITHIN HOSPITALITY INDUSTRY
 DIFFERENT FORM OF OWNERSHIP AVAILABLE TO ACCOMMODATION SERVICES
 ROLES THAT GRADING, CLASSIFICATION SYSTEMS AND ONLINE REVIEW SITES PLAY IN
ATTRACTING CUSTOMERS
 FRONT OFFICE FUNCTIONS
 KEY ROLES WITHIN FRONT OFFICE DEPARTMENT
 CONCLUSION
 REFERENCES

Introduction
• A brief history of the organization you have selected: Rosewood is a 5 star hotel that is
located in 252 High London, England, United kingdom with 262 rooms and 3 restaurants. It
was established by Hong Kong Chang family in 2013 and offer 24 hour valet parking to attract
large number of customers.
• It provide accommodation facilities to people to effectively utilize their time and money by
spending time in Rosewood hotels.
• It is Hotel that has well established infrastructure with all luxury amenities and additional
facilities to offer immerse pleasure and experience to guest

Components of Hospitality
Industry
• Hospitality industry provides services that effectively utilizing leisure time and
disposable income of customers in order to satisfy needs of customers beyond
their expectancy.

Contribution of
accommodation sector to the
industry as a whole
 Accommodation: It is place where people can stay and enjoy their vacation
without any stress and pressure out from their home.
 There are four sector that contributed in Hospitality industry such as food and
beverage, Travel and tourism, recreation and lodging. Hospitality industry
contribute 3.6% in the GDP of UK and employment to 1.6 million people
thereby helping in economic development and growth of UK.

Cont.
Accommodation is crucial part in hospitality industry as it provide temporary shelter to people to utilize their
leisure time and money effectively. World class amenities and infrastructure of Rosewood London helps in
attracting large number of customers. Different types of accommodation services in Hospitality industry such as
Motels, hotels, homestay, holiday homes and luxury lodges.
• Motels accommodation: are suitable for high budget traveler as it has one or two bedroom units and
sometimes have cooking facilities and television.
• Hotel: Provide shared bedroom and facilities, no free toiletries, free Wi-Fi and establish at good location
• Serviced and non-serviced accommodation:
• Serviced accommodation are those that provide all services to traveler such as food, cleaning room and free
Wi-Fi so that it can easily enjoy its vacation.
• Non services accommodation are those where customers only make food a kitchen is provided to him, it is
also responsible for cooking food and cleaning room.

Different forms of ownership
Chain Hotels:
• It is part of main hotel that is owned and operated by single owner of hotels and restaurants locating at various
places across world.
Independently hotel
• There are different types of ownership available to accommodation services such as independent and chain are two
basis kinds of hotel.
Independent owned properties:
 The hotels that independently owned and operates its function thus have limited market share. They have large
number of employees and multifaceted range of accommodation, food and beverages. For example: Private owned
hotels are owned of the by individual thus it has autonomy in management decision. Managed hotel is another
examples as is that owner hire management company due to lack of experience in hospitality industry.

Cont.
Luxury Hotels
 Luxury lodge are extremely accommodating as it is unique properties provide
Spa treatment, privates golf pleasure to traveler thus unforgettable experience.
Franchise Hotels:
• In it the person get right to use brand name and infrastructure of company to
expand its market share. Rosewood has used franchise hotel to expands its
market share and profitability.

Grading and classification
systems
– Classification system:
 Customers classified hotels on the basis of types and range of accommodation offered and
then categories on the basis of particular criteria. Motels, Guest-house, hostels and self-
catering, flats, luxury lodges and homestay are some basis of classification of
accommodation services.
Grading
 Customers grade hotels as per the experience and accommodation facilities of hotel through
symbol or rating such as 4-5 stars hotel offer luxury services to its customers.

Grading and classification
systems
Different Types of Classification Systems
• One Star: Most basic facilities like shelter and stay is provided to the customers which are coming
in the hotel.
• Two Star: Facilities like food, shelter and the interiors are a little upgraded than the one star hotel.
• Three Star: They are preferred by customers the most because the prices and facilities are
matching the expectations of the guests.
• Four Star: Facilities which are improving and can give the customers all the service they expect
out of a hotel industry.
• Five Star: Facilities like Spa, Swimming Pools, etc kind of facilities are given to the customers so
that they can have a comfortable stay.

Roles of online sites on accommodation services
 Online sites impact adversely on accommodation services now-a-day customers after deciding a particular location look for online reviews of
Hotels in the area they planned to travel. Due to digitalization, most people use online sites such as Trip Advisor in deciding hotel to look and book
hotels as they provide crucial information about various hotels.
– Such sites compare between various hotels on the basis of price, accommodation and facilities offered by each of them. Mostly people trust on
such review and make choice to book hotel so the hotel that have excellent accommodation services have large number of quality review.
– Thus, it can be state that online sites impact on accommodation services of hotels as they have to innovate and build well-equipped infrastructure
and accommodation to gain competitive advantages.
Roles played by classification, grading and review sites
– Classification, grading and review sites plays an important role in influencing customers to book or choose a particular hotel. As by
classification they are able to choose hotel as per their needs such as if they require luxury accommodation is their preference they will prefer
luxury lodge that is 5 star graded. Online review sites helps in selecting best among various hotel on the basis of price, accommodation and
facilities provided by each of them.

Cont.

KEY ROLES WITHIN FRONT
OFFICE DEPARTMENT
 In front office there are night audit managers, reservation manager, reception manager, guest service manager, front office
manager and head concierge. They all have different roles in making the front office work as one which are as follows.
Front office manager
 Front office manager has to train the staff and have a friendly face on the front desk so that the guests can feel comfortable.
Staff schedules are made by manager of front office and deal with the guests so that they can find out the guests expectations
front hotel (Manyika, 2017). Managing and motivating the staff is done by these managers so that the best services can reach
out to guests.
Night audit manager
 All the guests related requests are solved by the night audit in hotel which are guests inquires, welcoming guests, assisting them
to rooms and help them check in and check out, etc. Makes everything about Rosewood look excellent so that they can make a
good impression on guests which is a very important factor for them.

FRONT OFFICE FUNCTIONS
 The first interaction of guests or visitors is at front office or reception at business place. Front office staff makes
sure that customers are not having troubles in stay they are having in hotel. Guiding and making customers
comfortable is the work of the front office.
 Front office includes reservations, reception, guest services, concierge and night audit. The function of front office
is to make sure that the customers are not having any problem with their stay and all the doubts customers have are
being solved by the front office.
 There has to reception so that the customers can inquire anything they wish to so that they have a clarity.
 Front office is connected to all the departments in hotel industry and it is very important for the front office to have
control so that they can make the guests complain minimize. Rooms booked for guests before they even come
which is the functioning of the front office.

KEY ROLES WITHIN FRONT
OFFICE DEPARTMENT
 In front office there are night audit managers, reservation manager, reception manager, guest service manager, front office
manager and head concierge. They all have different roles in making the front office work as one which are as follows.
Front office manager
 Front office manager has to train the staff and have a friendly face on the front desk so that the guests can feel comfortable.
Staff schedules are made by manager of front office and deal with the guests so that they can find out the guests expectations
front hotel (Manyika, 2017). Managing and motivating the staff is done by these managers so that the best services can reach
out to guests.
Night audit manager
 All the guests related requests are solved by the night audit in hotel which are guests inquires, welcoming guests, assisting them
to rooms and help them check in and check out, etc. Makes everything about Rosewood look excellent so that they can make a
good impression on guests which is a very important factor for them.

Function of the Front Office

Cont.
– Head concierge
– There are a lot of inquires which are required by the guests and there have to be professionals by
the hotel to solve them so that there is a better satisfaction level of customers. Impressions on guests are
made by the head concierge so that the customers have a better understanding and comfort level with
Rosewood and they would like to travel again with this hotel change.
– Reception manager
– These are the first people who the guests interact with and they set the first impression about the
hotel on guests therefore having manners and following the rules and regulations is a very important
factor for them. Arrival and departure of guests are handle by Rosewood hotel's reception manager and
also the issues are solved by them in professional manner.

Function of the Front Office

CONCLUSION
 From the above report it can be concluded that managing accommodation services is essential part of hospitality
industry as effective accommodation and well-equipped infrastructure attract large number of customers.
 There are different forms of ownership to accommodation services such as independent owned properties and chain
management. It can also be concluded that grading, classification system and online review sites play important
role in choosing hotel.
 Front office and housekeeping department play important role in providing qualitative services to its customers. It
can also be stated that strong interrelationship between housekeeping and other departments helps Rosewood
London to provide quality provision and services.
 Forecasting linen stock and other guest supplies are important to ensure sufficient supply to meet demand. At last, it
can be concluded that maintenance with accommodation play important in ensuring overall guest satisfaction.

REFERENCES
 Ayuso, S., Fullana, P. and Montcada, E., 2017. Case study: tourist accommodation. In The Future of Eco-
labelling (pp. 193-233). Routledge.
 Bakker, M. and Twining-Ward, L., 2018. Tourism and the sharing economy: policy and potential of
sustainable peer-to-peer accommodation. World Bank.
 Cenni, I. and Goethals, P., 2017. Negative hotel reviews on TripAdvisor: A cross-linguistic
analysis. Discourse, Context & Media. 16. pp.22-30.
 Davies, H., 2019. Managing juvenile remands and developing community-based alternatives to secure
accommodation in Wales: towards a strategic approach. In Youth Justice (pp. 110-126). Routledge.
 Dolnicar, S., 2019. A review of research into paid online peer-to-peer accommodation: Launching the
Annals of Tourism Research curated collection on peer-to-peer accommodation. Annals of Tourism
Research. 75. pp.248-264.
 Ionel, M., 2016. Hospitality industry. Ovidius University Annals: Economic Sciences Series. 1(1). pp.187-
191.