Managing Accommodation Services

Please see attached files for the assessment brief , please use some examples from hospitality industry in connections whit the brief , to show more of understanding,

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered into PPT...................................................................................................................1
TASK 2............................................................................................................................................1
Covered into PPT...................................................................................................................1
TASK 3............................................................................................................................................1
P6. Key roles found within the housekeeping department.....................................................1
P7. The importance of forecasting linen stock and other guest suppliers to ensure sufficient
supply to meet demand...........................................................................................................2
P8. The importance of interrelationships between housekeeping and other key departments3
TASK 4............................................................................................................................................3
P9. The importance of scheduling maintenance or repair work to minimise description to
guests......................................................................................................................................3
P10. The importance of security within a selected company.................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................5

INTRODUCTION
Accommodation service industry is one of the largest growing sector which tend to offer
effective service to make business expansion. In this industry, companies offer diverse services
ranging from bed and breakfast to accommodating as well as catering facilities to the customers.
This assignment is based on Intercontinental Hotel group which is a British multinational
hospitality company. This firm was incorporated in 2003 and headquartered in Denham,
Buckinghamshire, England, UK. The written report discussed about the scale as well as size of
accommodation service that are found in this specific industry (Accardo, Kuder and Woodruff,
2019). Apart from this ownership, it is crucial factor that assist in accomplishing outcomes
appropriately. Front office plays an essential role in service sector as they assist in making
efficacious decision to offer better services to consumers. In addition to this, scheduling is
important to company as it aid to get things done effectively accordant to needs and demands.
TASK 1
Covered into PPT
TASK 2
Covered into PPT
TASK 3
P6. Key roles found within the housekeeping department
Housekeeping division in hospitality sector consist clean, comfortable and safe or secure
environment to consumers. In Intercontinental, the main role of housekeeping is maintain
surrounding clean and keep room neat accordant to customer (Jenčková, 2017). There are some
key roles and responsibilities of house keeping and they are explained as below:
Roles and responsibilities of executive housekeeper
 A housekeeper is specifically excepted to carry out a series of cleaning functions when
customer leave the room. It consist changing bed sheets, polishing furniture etc.
 The role of housekeeper incline to make general hotel environment attracting customer
that assist in develop consumer's experiences in effective manner (Kennedy and et. al,
2018).
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 Housekeeper is also responsible to clean conference room, lobby, hallway through
vacumming.
 Executive housekeeper is accountable to recruit skilled individual to keep clean hotel and
offer effective skill and training so that they can perform their roles in better way.
Structure of the housekeeping department
Executive level- The executive housekeeper is accountable to hire well qualified
candidates to analyse day to day activities of business of Hotel to offer services to guest. They
basically report to general manager and they have to administrate staff. Apart form it, they also
offer training in context of cleaning and behaviour so that they can meet the level of quality of
firm.
Manager level- They are responsible for some particular area of hotel which is
administrates and control by the company. In context of it, all the lower level division of hotel
that consider laundry, housekeeping and guest room attendants have to report to lead
administrator. The individual is accountable for cleanliness of hotel that customer highly use like
bathrooms, lobby and front desk etc.
P7. The importance of forecasting linen stock and other guest suppliers to ensure sufficient
supply to meet demand
Forecasting is a system that is utilised to evaluate the upcoming demand of business and
execution. The firm must make determination to assure about fulfilling consumers needs and
demands in appropriate manner. Administrator of Intercontinental can utilise diverse tools and
techniques for effective forecasting of future sales because it assist the company to make
modifications to make expansion in their business in effective manner (Lyu, Li and Law, 2019).
There are several function like supply of linen stock and other things which aid in smooth
functioning of hotel. The importance of forecasting stock is as below:
Hotel synergies- The hospitality companies are missing out to the actual forecast results
to advantageous the operation by no framing commercial plan of actions but to find out the area
of development (Paniccia, Leoni and Baiocco, 2017). There must be effective planning in
context of the tock of linen, cleaning providers and customer's need as to maintain to offer
effective services to guest.
Environmental friendly satisfaction- With the help of forecasting, it incline to
maximise consumer fulfilment cause of better analysis of goods and services and deliver them
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timely. Therefore, it also assist in maximising or improving brand image in customer's mind. The
satisfaction extent play a crucial role to attain expected aims and goals in improved way.
Budget control and expenses- Effective forecasting assist in budget control that consist
particular area expenses and buying of product and services. It develop the cost and
productiveness of the hospitality firm. Moreover security concern also important to
Intercontinental as housekeeper should be loyal to accomplish set objectives and goals.
P8. The importance of interrelationships between housekeeping and other key departments
Housekeeping division has to improve efficacious relations with other division as to
perform with effective coordination to meet the needs and demands of the firm. The interrelation
of housekeeping department with other functions are mentioned as below:
Housekeeping with security department- The major motive of security division is to
keep peace and dignity in hotel. The security personnel has accountability to administrate and
control the fire issues and luggage of visitor who arrives in hotel. The security division offer data
in context of cleaning and lost property. There are several training programs that are conducted
to improve skills of security individual.
Housekeeping with food and beverage department- These both functions are
important for the hotel because guest provide review and rating on the basis of food quality and
food services, In Intercontinental, these divisions should have effective communication to supply
food and beverage to customer timely (Saare and et. al., 2018). Moreover, housekeeping have the
accountability to maintain the kitchen area clean so that they an offer hygienic food to their
customers.
TASK 4
P9. The importance of scheduling maintenance or repair work to minimise description to guests
It is one of the important things to hotel maintenance function that is utilised to optimise
the facilities and maximise the building effectiveness. Involving in these kind of actions
Intercontinental can make development in the experiences of customer and assist in building
effective brand image in the minds of consumers (Spencer and et. al., 2018). With the basic goal
to develop customer experience, hotel room and guest common areas are major supportive
method that is more crucial to develop the level of satisfaction of consumer. Fro the hospitality
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company like Intercontinental all the electricals instruments and AC must be wholly restrained
before guest arrives otherwise it create unfavourable influence on customer's mind.
Most of the ordinary issues of hotel management are electrical blackouts, computer
crashes, Wi-Fi outage and effective housekeeping services. The administrator have the main
responsibility to check and respond timely to avoid discomfort to individual. To minimise these
kind of complexities in future administration should to establish healthful maintenance schedule
to offer seamless service to consumer. In addition to it, hotel can be utilise preventive
maintenance service that is based on software to administrate instruments and critical method.
This include in preventing unnecessary maintenance task that will minimise the labour cost and
also reduce guest disruption.
P10. The importance of security within a selected company
The customer who comes in specific hotel, enters with the understanding that the
belongingness will be secure and safe at the time of stay in a particular hospitality company. It is
also important to workforce of hotel to provide protection to assets of personnel. Therefore, it is
essential for Intercontinental to have high and advance security system in place to protect staff,
building assets and guests goods or equipments. The administration of respective firm must
emphasis customer from crimes like food poisoning, murders and other health issues etc.
In hotel, lobbies should be designed to be visually opened, with the less blind spot fro the
front desk workers. It also should be created as the person is walking by the front door to reach
guest room. In addition to it, organisation should offer staff lockers, effective equipments and
secure luggage room to minimise and remove risk and uncertainty (Tontini and et. al., 2017).
Key card locks also can be provided to guests to develop the safety of the firm. Apart from it, the
management of Intercontinental can hire trained security guard to work 24 hours per day to offer
effective security to guests. By using proper camera set up with the digital technology that must
be there for minimising undesirable visitors and criminals. To provide more security to guest, the
firm must be mental detectors and biometric to reduce the threat from hospitality companies. By
using advance technology and artificial intelligence the treat of unethical activities can be also
remove from the company.
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CONCLUSION
This has been concluded from the above define information that hospitality industry have
cover wide area of market in current world. There are several kind of hotels that are segregated
on the basis of star rating and AAA ratings. There are different kinds of hotel like luxury, mid
range etc. that have seen exponential development in recent time. The front office plays an
important role in hospitality industry as they are face of the business and directly connect with
client and hotel. It is also important that there must be good interrelation with the housekeeping
to other department because it assist in effective running of hotel. In addition to it, there must
be effective security management system so that guest can bee safe and secure till that time, they
say in hotel.
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REFERENCES
Books & Journals
Accardo, A.L., Kuder, S.J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
Chatzigeorgiou, C. and Simeli, I., 2017. Perception of service quality in agrotourism
accommodations: Impact on guest loyalty and re-visit intentions.
Chen, C.C. and Chang, Y.C., 2018. What drives purchase intention on Airbnb? Perspectives of
consumer reviews, information quality, and media richness. Telematics and
Informatics. 35(5). pp.1512-1523.
Curry, W.S., 2019. Contracting for services in state and local government agencies. Routledge.
Deale, C.S. and Crawford, A., 2018. Providers’ perceptions of the online community
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Jenčková, J., 2017. Implementation and regional development of hotel management systems by
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Kennedy, R.D. and et. al., 2018. The availability of smoking-permitted accommodations from
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Lyu, J., Li, M. and Law, R., 2019. Experiencing P2P accommodations: Anecdotes from Chinese
customers. International Journal of Hospitality Management. 77. pp.323-332.
Paniccia, P., Leoni, L. and Baiocco, S., 2017. Interpreting sustainability through co-evolution:
Evidence from religious accommodations in Rome. Sustainability. 9(12). p.2301.
Saare, M.A. and et. al., 2018, June. Mobile System for Managing and Mitigating the
Accommodation Problems. In Journal of Physics: Conference Series (Vol. 1019, No. 1,
p. 012045). IOP Publishing.
Spencer, B., Sherman, L., Nielsen, S. and Thormodson, K., 2018. Effectiveness of occupational
therapy interventions for students with mental illness transitioning to higher education:
A systematic review. Occupational Therapy in Mental Health. 34(2). pp.151-164.
Tontini, G. and et. al., 2017. Exploring the nonlinear impact of critical incidents on customers’
general evaluation of hospitality services. International Journal of Hospitality
Management. 66. pp.106-116.
Townsend, K., McDonald, P. and Cathcart, A., 2017. Managing flexible work arrangements in
small not-for-profit firms: the influence of organisational size, financial constraints and
workforce characteristics. The International Journal of Human Resource
Management. 28(14). pp.2085-2107.
Tracy, J.K. and et. al., 2018. Managing the cancer–work interface: the effect of cancer
survivorship on unemployment. Cancer management and research. 10. p.6479.
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