Managing Accommodation Services

Managing
Accommodation
Services
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
Task 1 (Covered in PPT).................................................................................................................3
Task 2(Covered in PPT)..................................................................................................................3
Task 3...............................................................................................................................................3
P6 Key roles in house keeping department..................................................................................3
P7 Importance of forecasting.......................................................................................................4
P8 Interrelationship importance between housekeeping and other department..........................5
Task 4...............................................................................................................................................6
P9 Importance of scheduling maintenance or repair...................................................................6
P10 importance of security..........................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Hospitality facilities are those that offer comfort or meet consumer desires by offering
food, lodging, transportation and other similar services. Hotel companies are now upgrading
their services with the advent of technology to have a fair mix between civilization to innovation
to serve their needs well. People are having different needs and wants from hotel where
managers are responsible to understand the needs of them and deliver that kind of services. The
accommodation which is demand of individuals should be well maintained so visitors can have
all the amenities and feel better (Cheng, 2014). In other words, a place where people wants to
spend their precious time by staying such as casino, hotels, guest house, restaurant etc. This
report is based on Hotel Hilton that is leading organisation in UK providing, ample number of
services. It also arrange food services for passengers and guest who have arrived and wants to
stay. The article in question is divided into two sections where first is a summary addressing
categories of accommodation services and the role of the front office staff in accommodation
services. Second portion, on the other hand, covers the study that outlines the participation of the
segment on housekeeping as well as the role facilities and the position of protection inside
operation.
Task 1 (Covered in PPT)
Task 2(Covered in PPT)
Task 3
P6 Key roles in house keeping department
House keeping is those department where all functions and activities of individual are
managed by managers and deliver best quality of hotel services that helps to maintain the good
performance. In Hotel Hilton, housekeeping department is playing different roles such as
cleaner, manager and laundry executive that helps to perform all functions and activities
effectively and increase the profitability. The role of house keeping department in Hilton are as
defined:
Executive housekeeper – This role is important where manager keep informed all
employees to keep cleanness and hygiene in hotel rooms so customer can get clean room and feel
better. In Hotel Hilton, manager are playing a role of executive officer in which their
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