Managing Accommodation Services

This assignment provides a comprehensive overview of managing accommodation services in the hospitality industry. It covers key aspects such as forecasting business operations, effective relations between front office and housekeeping departments, and importance of security measures within hotels. The document aims to provide students with valuable knowledge on how to manage accommodations efficiently.

Managing
Accommodation Services
(LO3 and LO4)

Table of Contents
TASK 3............................................................................................................................................3
P6 Key roles in housekeeping department (covered in PPT).................................................3
P7 Importance of forecasting linen stock and guest supplies to meet demand......................3
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services.......................................................................................................................3
TASK 4............................................................................................................................................4
P9 Importance of scheduling maintenance work to minimise disruption..............................4
P10 Importance of security in Hotel.......................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6

TASK 3
P6 Key roles in housekeeping department (covered in PPT)
P7 Importance of forecasting linen stock and guest supplies to meet demand
Forecasting is defined as the rough idea of the guests who visited in the hotel at the
specific time period (Peters, 2012). As the Marriott international has a good brand image in the
world because they provides various effective services to their customers such as
accommodation, large space in rooms, curtains etc. As there are a large number of customers
who regularly visits in the hotel so the hotel staff has responsibility to provide better services to
them which will be helpful for them in providing satisfaction to their regular customers. Through
forecasting, they will easily make plans for providing best services to their customers. There are
various reasons for planning the linen stock for their customers so that they can provide better
satisfaction to them. For example large number of customers visited in the festive season so the
management of Hotel have to make proper forecasting for the stock. Through which, they will be
able in providing better services to their customers without facing any shortage of linen stock.
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services
Housekeeping segment is considered as an important department in Marriott hotel. There
are various departments which are providing their services for effective functioning of hotel.
Some interrelationship of this department with another departments are explained as below:
 If the front office will be clean and effective in nature then it will provide positive impact
to the guest who are coming in the hotel for spending their precious time. Hence, it can be said
that there is an interrelation between Housekeeping and Front office department
 The employees of Housekeeping department has responsibility to make clean the
restaurant, dresses of the employees etc. which will be helpful for the food and beverage
department to provide hygiene quality in food and working style. Which defines the
interconnection between housekeeping and food and beverages department.
 Housekeeping department is also related with the security department. As the
housekeeping department has responsibilities to cleaning the rooms on the regular basis if they
find anything in the rooms then they have a duty to provide this to the security department.

 This department is also related with the kitchen of Marriott international because they
have to make proper pest control in the kitchen and providing washed clothes to the staff
members of kitchen.
TASK 4
P9 Importance of scheduling maintenance work to minimise disruption
In the hospitality industry, time management is very essential factor which has to
considered by managers of firm for reducing the chances of disruption of their guests. As the
Marriott international is well reputed firm so the management have responsibility to make teams
which will be work on the basis of day and night shift. Through this, they will provide effective
services to their customers. In the context of Marriott international, they have effective teams in
their maintenance department which includes electrician, plumber etc. Management of Hotel
have to set proper timings of the workers of maintenance department due to which they will be
able in providing better services at anytime to their customers. With the help of this, the
managers will easily overcome the disruption of their customers which will be profitable for the
brand image of firm.
P10 Importance of security in Hotel
Security of the employees and customers is the major aspect which should be considered
by the managers of Marriott international. The Managers of Hotel have to make effective lock
systems, CCTV surveillance, Punching system of the staff members etc. due to which they can
maintain a secured atmosphere in their workplace (Cannas, 2012). Through this, they will able in
reducing chances of harmful activities in the firm. The chances of theft and other harmful
activities will be lower which helps the managers in making a good brand image of hotel in the
mindset of customers. All the mentioned equipments should work in proper manner at the
workplace due to which the harmful activities can be monitored and controlled by the staff
members of hotel. In the case of short circuit or earthquake the firm have to maintained an
emergency exit due to which the customers can be able to exit safely without any harm.
CONCLUSION
It has been concluded from the above report that it is very essential to planning for the
activities and take actions so that the accommodation can be provided to the customers in
effective manner. There are various kinds hotels which are providing their services in

Hospitality sector in UK. Front desk operator, key clerk are the main part of front office
department which helps the hospitality industry in performing their business operations. For
forecasting the business, the hospitality industries have responsibility to provide satisfactory
services to their customers. For this, the owner of hospitality industry have to make effective
relations with their departments such as housekeeping, front desk due to which they will able in
providing effective services to their customers.

REFERENCES
Books and Journals
Dasgupta, R. and et. al., 2012. Managing Childhood Under-Nutrition: Role and Scope of Health
Services. Economic and Political Weekly, pp.15-19.
Ekiz, E., Khoo-Lattimore, C. and Memarzadeh, F., 2012. Air the anger: investigating online
complaints on luxury hotels. Journal of Hospitality and Tourism Technology. 3(2).
pp.96-106.
Holmes, K. and Smith, K., 2012. Managing volunteers in tourism. Routledge.
McLoughlin, P. J., 2013. Couch surfing on the margins: the reliance on temporary living
arrangements as a form of homelessness amongst school-aged home leavers. Journal of
Youth Studies. 16(4). pp.521-545.
Sullivan, G., Barthorpe, S. and Robbins, S., 2011. Managing construction logistics. John Wiley
& Sons.
Wang, J. and Ritchie, B. W., 2013. Attitudes and perceptions of crisis planning among
accommodation managers: Results from an Australian study. Safety science. 52. pp.81-
91.
Wirtz, J. and Lovelock, C., 2016. Services Marketing: People, Technology. World Scientific
Publishing Company.