Managing Accommodation Services Assignment - Marriott hotel

Managing Accommodation
Services

Table of Contents
TASK 3............................................................................................................................................1
P6: Important roles in housekeeping department........................................................................1
P7: Importance of forecasting linen stock and other supplies in accommodation services........1
P8: Value of interrelationships between house keeping and other departments within hotel.....2
TASK 4............................................................................................................................................3
P9: Importance of scheduling maintenance or repair work in accommodation services............3
P10: Importance of security within an hotel...............................................................................3

INTRODUCTION
Housekeeping department is an essential part of the hotel industry as they have to directly
contact with the customers (Jamieson and Jamieson, 2014). Apart from this, forecasting is
important for any hotel as it assist them to save their funds so that better profitability would be
attained by the hotel. At last, it is important to repair and maintain equipments used by the hotel
as it reflect the climate and culture of the hotel.
TASK 3
P6: Important roles in housekeeping department (COVERED IN PPT)
P7: Importance of forecasting linen stock and other supplies in accommodation services
Forecasting refers to prediction of future activities on the basis of past experience and
judgement (Rose, 2014). Forecasting is essential in the hospitality sector as hotel have to make
the arrangement accordingly which includes purchase of raw materials etc. For instance, if
Marriott hotel requires 200 towels in the next winter due to chances of increase in footfalls of
customer. So if less than 200 customers visited the hotel then it would incur inventory cost for
hotel and vice versa. Main aim of forecasting is to reduce the inventory cost so that hotel can
increase their profitability to a certain level. There are many benefits of forecasting of linen stock
like accurate and precise prediction will provide hotels related to how much stock is necessary,
when to buy it and which product should be purchased. Marriott hotel can use properly
implement this if they use RFID inventory tracking as it gives more precise forecasting if all the
aspects are mentioned clearly.
P8: Value of interrelationships between house keeping and other departments within hotel
Marriott can only attain their purpose of existence if they would be able to align activities
of all the departments with the aim of them (Wirtz and Lovelock, 2016). Housekeeping
department work is directly interlinked with all other departments which is explained below,
 Housekeeping department with front office: Housekeeping department work is to
clean the room so that customers satisfaction would be attain. On the other side, front
office work is to allot the rooms according to its status of cleanliness. That's why proper
communication is required between them.
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