Managing Accommodation Services

This research focuses on the various lodging facilities offered in the hotel industry, the role of the front desk team, and the commitment of the housekeeping department in delivering productive lodging services. It also discusses the importance of forecasting linen stock, interrelationships between housekeeping and other departments, and the significance of communication and scheduling maintenance in a hotel. Explore the key aspects of managing accommodation services in the hospitality industry.

Managing Accommodation
Services
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Table of Contents
Introduction....................................................................................................................................3
PART 1............................................................................................................................................3
Covered in PPT.......................................................................................................................3
PART 2............................................................................................................................................3
Key roles which housekeeping department play....................................................................3
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand...........................................................................................................................4
Importance of interrelationships between housekeeping and other departments...................5
Communication’s Significance among housekeeping along with the different subsections of
hotel........................................................................................................................................5
Scheduling maintenance's significance..................................................................................6
Security's significance in a hotel............................................................................................6
Appraisal of job which support plays in settlement administrations......................................6
Conclusion......................................................................................................................................6
REFERENCES................................................................................................................................8

Introduction
In today's business environment, hospitality sector has a significant impact on on a
country's economy. It determines the need for the tourism industry to establish hygiene and
management requirements as well as to enforce effectively the budget. This is important to
handle lodging facilities in the private and public sectors as well as innovations such as hotels,
convention centres, ship facilities and much more. This business is the largest market in the
tourism industry and provides other prospects in the diverse field as well. Here prospects for job
development and placement in diverse locations are increasing and numerous styles of
configurations are evolving. It field is the core component of the hospitality business as it offers
a detailed view of the hotel facilities offered to visitors (So, Xie and Wu, 2019).
This research is focused on Intercontinental luxury hotels that are located in Denham,
Buckinghamshire, England, United kingdom's international hospitality association headquarters.
It has around 5,656 hotels across 100 countries. Primarily, it will be delivering information in
relation to various lodging facilities offered in the hotel industry, as well as the function of the
front desk team of lodging. Second portion, on the other side, includes the house keeping
organization's commitment to delivering productive lodging services, as well as the function of
amenities and protection play (Bigby and et. al., 2019).
PART 1
Covered in PPT
PART 2
Key roles which housekeeping department play
For every single business organisation whether it is dealing in the hospitality industry or
any other sector required to develop an effective organisational chart. This not only helps a
housekeeping department or any other department in performing effective communication but it
would also lead a hotel to deliver a clear picture in front of both authorities and staff (Bigby and
et. al., 2019). The chart that has been presented underneath princess of proper communication
process that may take place within a employee and top level management of intercontinental
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hotel. Also, what hotel has done is they have applied this organisational chart on the board where
both supervisors and employers can actually see to whom they are required to report and to
whom they are required to (Al-Aomar and Alshraideh, 2019).
Housekeeping duties
In present context, a few duties and responsibilities are expected from housekeepers
which they need to perform are as follows:
 Check, clean and top off provisions in distribution centre and bathrooms day by day.
 Empty trash containers and junk from kitchens and parlours and reusing are additionally
required (Stefko, Tomkova and Ondrijova, 2019).
 Dust, mop and vacuum lounges, rooms, kitchens and so on twice in a day.
 Wipe off washers and dryers week after week and surface of stove.
 Clean outside of fridges twice in a week and furthermore wash windows and shades in
network territories (Scholz, 2019).
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
When it comes to forecasting linen stock and some sort of guest supplies then there are a range
of responsibilities that are required to be fulfilled bi managers in order to meet the different range
of requirements along with the demands that clients may have. Some of the responsibilities that
will be carried by manager of Intercontinental luxury hotels are presented underneath:
 Manager guest loan item: This is considered to be the primary responsibility of a
manager to continuously check the stock ok of the different value added services that has
been offered by Intercontinental luxury hotels. This could be understood with the very
good example where, within the fridge of different rooms that are given by
intercontinental luxury Hotels required to be filled with water and other drinks. In present
context, it is pretty much needed for the staff of intercontinental luxury Hotels to
continuously fill the stock based on the requirements of customers. Management of cleaning equipment: It is pretty much needed for Intercontinental
luxury Hotels to continuously follow their cleaning policy. Failure into this may lead
hotel to go through different range of difficulties like decrease in customer loyalty and so

on. Therefore, managing cleaning equipment based on the requirements can impact
positively on overall performance level along with safety and security of visitors.
Importance of interrelationships between housekeeping and other departments Coordination with front office: This is considered to be the primal most relationship that
helps a hotel like intercontinental to serve customers with the best quality services. This
is where front office department has the whole information of the guest that at what time
they are going to reach to the hotel and at what time they will depart. It is the
responsibility of front office manager to deliver all the information do housekeeping
department where appropriate decisions related to cleaning rooms according to clients
arrival and more could easily be performed (Killaspy and et. al., 2019). In the same way,
if it is talk about front office manager of intercontinental hotel then and this hotel do not
assign rooms to guests till the moment they gets the green signal from housekeeping
department that the room is clean. also, it is important for both of the departments to co-
ordinate with each other if any change in status takes place and relation to the rooms that
if they are not ready to for clients in terms of cleaning or for any repair and so on.
 Coordination with security: This coordination is essentially connected with different
concerns in relation to security or theft that may take place in the hotels. For this,
housekeeping branch of Intercontinental inn would require to deliver all the detailed
information to security department of this hotel so that prominent decisions can be taken
into consideration in a short span. The rooms of lodgings ought to be the most private
spot as the hotel staff need to ensure about the protection and security of their visitors
(Wan, 2019).
Communication’s Significance among housekeeping along with the different subsections of hotel
In hospitality industry, where different hotels and restaurants are performing different
range of accommodation related services it has become vital for them to to develop an effective
communication process among different departments. if it is talked about intercontinental hotel
then and the housekeeping department of this organisation would require to make efforts in order
to develop relationship with other departments so that customers could effectively get the beat
services right on time. Under this, communication can be done through different methods where
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utilising appropriate words in front of visitors will help housekeeping and front IT office
management department would lead to enhance the profitable ratios of the hotel and the images
well in front of the customers (Burešová, Mrkvová and Dudić, 2019).
Scheduling maintenance's significance
Proper maintenance of different areas of the hotel like bedrooms, bathroom and other
areas could help guest in getting the best experience. Therefore, it is must for intercontinental
hotel to keep on scheduling the repair work so that disruption can effectively be reduced by zero
for visitors. During fixing, it is important to take into account the health of visitors, technical
problems, lightening, walls, furniture so for that, the security and safety of individuals (Killaspy
and et. al., 2019).
Security's significance in a hotel
For a hotel like intercontinental, security system helps visitors to you stay secured enough
during the hotel visit (Nannelli and et. al., 2019). At that time it is also important that hotel staff
and assets are safe, protected and secure. Its importance is discussed as underneath:
Guest: For Intercontinental hotel and resorts, It is critical to have a strict security system
that protects visitors against crimes like murder and robbery and hazards involving hotel
employees, rodents, norovirus and much more (Chuang, Liu and Wu, 2019).
Appraisal of job which support plays in settlement administrations
It is necessary to have adequate core business resources for resorts for either the
maintaining of both the administration or its related services. In few instances, service company
will automate its certain duties to other companies and for this reason, construction supervisor
will supervise the services of other distributors. Hostels must therefore become much more eco
friendly as it is powered by repair teams, because it plays a major role in a the growth of the
hotel's brand and image (Kóródi, 2019).
Conclusion
Therefore, it is summarised that accommodation department within the hospitality
industry plays an effective role at the time of serving visitors with the best quality services like
offering rooms, food and beverages and so on. On the other hand, it has also concluded that,

ownership of hotels, motels and other type of accommodations along with the grading systems
also depends on customers review and the services offered by them in relation luxury, basic
requirements and so on. Moreover, it is vital for a hotel to develop effective inter relationships
among different departments like housekeeping, security and more which may help in
developing much more positive environment for the customers and lead them to get the best
experience of their lives through visiting different places of the world.
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REFERENCES
Books & Journals
So, K. K. F., Xie, K. L. and Wu, J., 2019. Peer-to-peer accommodation services in the sharing
economy. International Journal of Contemporary Hospitality Management.
Bigby, C. and et. al., 2019. What matters at the organisational level for the quality of practice in
supported accommodation services for people with intellectual disabilities. Journal of
Intellectual and Developmental Disability.
Al-Aomar, R. and Alshraideh, H., 2019. A service-oriented material management model with
green options. Journal of Cleaner Production. 236. p.117557.
Bigby, C. and et. al., 2019. Predicting good Active Support for people with intellectual
disabilities in supported accommodation services: Key messages for providers,
consumers and regulators. Journal of Intellectual & Developmental Disability, pp.1-11.
Stefko, R., Tomkova, A. and Ondrijova, I., 2019. PERCEPTION OF QUALITY OF HOTEL
SERVICES. Economic and Social Development: Book of Proceedings, pp.307-312.
Scholz, P., 2019. Green management implementation in accommodation facilities in
Bulgaria. Ekonomia i Środowisko.
Killaspy, H. and et. al., 2019. Work package 2: national survey of supported accommodation
services across England (work package 2i) and cohort study to investigate service user
outcomes (work package 2ii). In Supported accommodation for people with mental
health problems: the QuEST research programme with feasibility RCT. NIHR Journals
Library.
Wan, F., 2019. Research on Tourism Service Quality Management Based on Tourists.
Burešová, P., Mrkvová, K. and Dudić, B., 2019. Shared accommodation services are changing
the hospitality market in cities. Menadžment u hotelijerstvu i turizmu. 7(2). pp.97-104.
Chuang, Y. F., Liu, C. JJ. and Wu, P. J, 2019, July. Seeking and Sharing Electronic Word-of-
mouth in the Context of Accommodation Service. In 2019 8th International Congress
on Advanced Applied Informatics (IIAI-AAI) (pp. 39-42). IEEE.
Kóródi, M., 2019. Differential supply management by age in hotel tourism products. Economica.
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Nannelli, M. and et. al., 2019. Disruption of the market structure in the tourism and hospitality
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Killaspy, H. and et. al., 2019. Supported accommodation for people with mental health
problems: the QuEST research programme with feasibility RCT.