Managing Accommodation Services in Hotel

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 3.................................................................................................................................................1
P6 Key roles in house keeping department............................................................................1
P7 Significance of linen stock and ensure supply to guests...................................................2
P8 interrelation in different departments with housekeeping department .............................3
LO4..................................................................................................................................................4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests.4
P10 Importance of security within Hotel................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
Books and Journal..................................................................................................................7

INTRODUCTION
In any hotel house keeping department has a major contribution in profits even though it
an ancillary service. Customer demand a tidy, clean, pleasing ambience and safe secured
environment which they choose as accommodation. Housekeeping department projects the first
impression on minds of guests how well they will be treated in hotel and what kind of facilities
they are going to have. Present report will analyse importance of housekeeping department its
interrelation with other departments of hotel. It will help to find out importance of maintenance
and repairs in hotel as well as why security system are important in hotel.
LO 3
P6 Key roles in house keeping department
High standard: house keeping department has the key role in maintaining the standard
of the hotel. The standard of the hotel can be increased by ensuring the cleanliness in the hotel in
all the department. Through this the hotel progression route will impact on the customers for
hygiene and cleanliness as unhygienic places does not attract customers.
The skills that are required for maintaining high standard are keeping the workers healthy
level of fitness. Awareness for the health and safety. By maintaining the high standard customers
gets satisfaction for the services that are provided to the customers within the quality standard.
Another skills that is required is interpersonal skills which is used to work in the team and have
good listening attitude to avoid miscommunication (Kichuk, Brown and Ladkin, 2019).
Comfort level: the accommodation services should be provided by the hotel with the
proper comfort of appropriate décor of rooms, odour, furnishing of hotel and comfort of services.
The progression route of the hotel will increase with the help of giving satisfactory services to
the guests.
The skills which are required is to increase the comfort level for guest and understand
the problems that guests are facing in the services that are being provided by the hotel industries.
The comfort adds extra stars on the hotel reputation in the market. When guests gets more
comfort it create the sense for belongingness for guests towards the hotel (The roles and
responsibilities of the housekeeping department, 2015).
Safety and security: the key role of housekeeping is to maintain the safety and security
of the its staff and the guests. The progression route of the hotel depends upon the safety of the
luggage that are in the rooms. Following the rules and regulation in the restaurant department for

the while preparing the food. Keeping proper equipments for fire safety for any uncertainty
happens (Yin, Du and Chen, 2019).
Skill require for this role is that staff is properly trained about any misconduct happened
for the loss of luggage by staff members. Supervision and control in the different areas of the
hotel are required. Importance of maintaining safety and security is more important in the hotel
for the guest to feel safe and secured for the accommodation services like luggage of guests.
Welcoming attitude: another most significant key role in the hotel are the welcoming
attitude of the hotel staff towards its guests. The staff needs to maintain the courteous, reliable s
services to its guest. The progression route for hotel can when the staff member left great impact
on the guest and welcome with the warm greeting will impact the guest great respect and mouth
publicity in positive way will be done by the guest when services satisfy guest.
Skill which are required for this role are maintain the good communication skills with
the guests and build positive relation for future aspects to grow. Attitude of hotel staff towards
guest puts an impression on them. The staff should talk politely as the customers are the king for
company (Hussain, 2016).
P7 Significance of linen stock and ensure supply to guests.
The range of linen in the hotel are at the large scale like room linen, bathroom linen,
uniforms of staff, etc. all these when accumulated are at the large scale. So it is important for the
housekeeping to launder the linen and make them readily available to all the persons linen
includes uniform of staff, guest launders all these should be properly linen and maintain the good
quality of the linen ,so that it will be easy for customers to identify hotel staff from other people.
The other facilities supplied to guests that are required to the guest are ensure the
availability if the bathroom linen that is the kit is required to the guest. Laundry should be good
quality and ironed for the guests which will be good for creating the image of hotel. Clean
mattress with bed sheet, covers quilts pillow with its cases is important as it will give a feeling of
special treatment and increase the standards of hotel (Zanon and Teichmann 2016). The hotel can
supply or provide Wi-Fi speeds on internet access and the facility of cabinet in the guest rooms
which can make easier for guests minimum disturbance. Further the guests can be supplied with
the facilities of a television screen which supplies the wider range of entertainment option to the
guests.

The most essential requirement for the guests are a clean room and hygienic food and
welcome with the pleasure and host like. Make guest to feel like homely feelings. The concept
behind the idea is supply the travel kit which the traveller forgets to carry of cannot carry with
him. The hotels understood the requirement for the travellers and introduces to supply travel kit
for the guests. All these things tend to very simple but are important for very effective in
building image of company in minds of people visiting hotel. Supplies also includes the basic
things like table, bedside tables, mini bars hospitality trays. The guests bathrooms can also
includes supplies of essential items like dustbins, towels, non slip foot mats. Mirrors, slippers,
hair dryers, etc. giving theses services add value to the services provided by hotel. When
customers get more than what they pay they automatically promote the services of hotel (Boo
and Busser, 2018).
P8 interrelation in different departments with housekeeping department
Housekeeping with front office: the interrelation of housekeeping with front office is it
sharing information occupancy of helps to know the future requirement for estimation of
budget, number of staff, occupancy, etc. front office conveys the requirement and the
housekeeping tries to fulfil it.
Housekeeping with maintenance department: the department is interlinked in many ways on
of his is repairing the broken fixture and furniture and re innovating them to provide more
comfort to the guest. Painting the hotel in required areas to maintain the décor of the hotel.
Maintenance includes staff, sanitation, lightning, heating,etc.
Housekeeping with safety department: interrelation with the safety department is important
because the security is required for the hotel property and keys. Prevention from fire, thefts, or
antisocial activists like gamblers smugglers who perform activities in the hotel rooms .
Housekeeping with sales and marketing department: interrelation of marketing and sales
department with housekeeping is that it helps in the promotional Brochures, pen stand, rate card,
etc. items in the guest room will increase leave great impact on the guest and in future the
customer will again visit the hotel to please it self (Lee, Lee and Moon, 2018).
Housekeeping with food and beverages: Interrelation of house keeping with food and
beverages makes the hotel to organise events and parties which helps the hotel to gain more
profit with the events. By placing special guest amenities for the guest it may be in the form of
welcome drink or other VIP amenities.

Housekeeping with human resources department: the most significant part in the organisation
is human resource management by recruitment of best staff in the hotel it will create more
efficiency in the organisation which will improve the overall performance of the team members
and organisations. In housekeeping the HRM recruits new staff member who are qualified in
particular fields. HRM focuses to increase the the morale of the employee by giving them
reward, performance appraisals,training to increase communication skills with more
improvement in interpersonal skills (Paniccia, Leoni and Baiocco, 2017).
Housekeeping and accounts department: the interrelation of accounts department
depend in relation of payments to the staff members and account department provide the finance
to other department which leads hotel to operate its daily operations smoothly. Finance in hotel
industry is required more on the operational level related to the food, beverages and events
organise in the hotels. Accounts department helps housekeeping department to understand the
where it can become cost conscious so that it can save money and properly utilise its financial
resources in other fields or can go for investment.
LO4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests.
Maintenance refers to maintaining the equipments and other facilities in working
condition. House keeping department is having direct impact over customer experience they can
be regarded as the first people who spot failures as they are having direct access over rooms,
failures and other facilities of hotel. Maintenance is vital in hospitality industry that al
equipments are working efficiently without being noticed by guests. Repair and maintenance will
not only add life to equipments but also add value to guests experience. Timely repairs will keep
everything in proper state for use which will avoid customer negative feedback .Schedules
maintenance of facilities and equipment will prevent early breakdown which will avoid
disruption to guests. The motive behind maintenance and repair work is keeping equipments and
facilities of organisation to operate as efficiently as possible. Sound maintenance will prevent
costly expenses to the hotel and its reputation will not be damaged because of breakdown
complaints (Lee and Cheng, 2018). Hotel are the industrial sector in which repairs and
maintenance plays an important role for maintaining their image and position. Hotels are used on
a daily basis therefore it is necessary for them to maintain the equipments and facilities so that
guests do not have to bear interruptions in their stay.

Scheduling repairs and maintenance includes work like cleaning air filters in kitchen,
water filters and other air conditioning equipments and compressors to avoid emergencies in
kitchen and disturbance to guests. Cleaning of lights and fixtures on time so that there is no
advocacy to guests because lighting failures in hotel. Burn out bulbs should be replaced on time
by the house keeping department so guests do not have to wait for change at spot. Hotels have to
ensure that safety measures and equipment are properly placed and in usable condition it is
responsibility of house keeping department to ensure its working conditions. In hotel industry it
has to undertake various measures for maintaining and timely repairing its equipments. Guests
that visit hotel should be given best experience that they forward further helping it to increase it
revenue. Its objectives will not be achieved if gusts are not satisfied with the facilities provided
or even after having best facilities and equipment they breakdown because of lack of repairs and
and maintenance causing disruptions to customers who visit hotel(Yang, Mao and Tang, 2018).
In hotels it is important that house keeping department take the roles and responsibilities
related to maintenance and repairs seriously as it will enhance life of equipments but also give
better experience even after span of time. This will add value to reputation of company in
market as well as prevent it from high costings due to failures or breakdown.
P10 Importance of security within Hotel.
Every guest attending hotel for stay has an understanding that he himself along with his
belonging will be secure and safe. Also at same time it is important to ensure that human
resources and equipments of hotels are safe and secured. Therefore, it is essential for hotel to
establish a effective security system for protecting staff, guests, assets and other physical
resources like equipment, appliance and also belongings of guests. Security and safety are the
priority factors towards guests service. Security concerns are related to physical assets, property,
guests and employees. Safety concerns are related to protection against injury of employees and
guests (Kim, 2016). Hotel has to ensure proper safety measures for guests to protect them from
crimes like abduction, health and murders from hotel staff , outsiders etc.
A hotel has to keep proper measures for safety and security systems visitors. Proper
safety measures watchman and other alert service systems should be placed in company to
provide proper protection to guests and they will feel secure in hotel during their stay. Proper
alarm for fire or other emergency are necessary as they can save the life of person in a hotel.

There should be CCTV's installed at every location in hotel for having a proper check on
everyone inside hotel. It will also help to find out the right culprit in case of any damage or theft
has occurred. It will also prevent wrong doing in hotel as they know they are under an eye(Galán
and Gómez, 2018).
Security measures can help company to save its image in market. Hotel who take security
concerns seriously face less emergency or related security issues. All these security measures
are essential for ensuring that it does not fall behind because of its security issues. A single issue
related to security can damage whole of its reputation. It is not only important for outsiders or
staff but also for the hotel itself as any accident can damage the hotel property which will costs
in handsome amounts. A single broke out of fire can burn the whole hotel therefore it is most
important for owners to keep appropriate security measures for protecting its hotel and other
equipments along with guests and staff(Kulak, 2018).
CONCLUSION
From the above study it can be concluded that housekeeping department has an important
contribution in managing hotel functions effectively. It is important they provide better
accommodation services to clients and guests so that they prefer hotel over others. House
keeping department has to play various roles for ensuring proper functioning of hotel. They also
have to maintain proper linen stock in hotel to avoid stock out. Housekeeping department is
interrelated with other department of hotel as it alone cannot perform all functions effectively. It
is also important for company to ensure proper maintenance to increase the operating efficiency
of equipments and to prevent customers from facing any disruptions. And at last but an important
one is security to provide a secured feeling in hotel as well as to protect hotel from damages.

REFERENCES
Books and Journal
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Galán, M. and Gómez, E., 2018. A review of maintenance management models: application for
the clinic and hospital environment. The International Journal of Engineering and Science
(IJES).7(9).pp.1-17.
Housekeeping
Hussain, S., 2016. Outsourcing Housekeeping: An insight into two cleaning companies, SOL and
N-Clean, in Helsinki, Finland.
Kichuk, A., Brown, L. and Ladkin, A., 2019. Talent pool exclusion: the hotel employee
perspective. International Journal of Contemporary Hospitality Management.
Kim, J., 2016. An extended technology acceptance model in behavioural intention toward hotel
tablet apps with moderating effects of gender and age. International Journal of Contemporary
Hospitality Management. 28(8). pp.1535-1553.
Kulak, N.V., 2018. COMPETITIVE ADVANTAGES OF MODERN FORMS OF
MANAGEMENT BY A HOTEL BUSINESS. Management.28(2). pp.108-118.
Lee, W.H. and Cheng, C.C., 2018. Less is more: A new insight for measuring service quality of
green hotels.International Journal of Hospitality Management.68.pp.32-40.
Lee, W.S., Lee, J.K. and Moon, J., 2018. Study on the preference for capsule hotel attributes
using a choice experiment. Tourism Economics.24(4). pp.492-499.
Paniccia, P., Leoni, L. and Baiocco, S., 2017. Interpreting Sustainability through Co-Evolution:
Evidence from Religious Accommodations in Rome. Sustainability.9(12). p.2301.
Yang, Y., Mao, Z. and Tang, J., 2018. Understanding guest satisfaction with urban hotel
location. Journal of Travel Research.57(2). pp.243-259.
Yin, C.Y., Du, F. and Chen, Y., 2019. Types of green practices, hotel price image and
consumers’ attitudes in China: the mediating role of consumer skepticism. Journal of Hospitality
Marketing & Management. pp.1-29.
Zanon, J. and Teichmann, K., 2016. The role of message strategies in promoting eco-friendly
accommodations. International Journal of Culture, Tourism and Hospitality
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Online

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