Managing Accommodation Services

Managing Accommodation
Services

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................4
Covered in PPT. .........................................................................................................................4
TASK 2............................................................................................................................................4
Covered in PPT...........................................................................................................................4
TASK 3............................................................................................................................................4
P6 Key roles found within the housekeeping department...........................................................4
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand...........................................................................................................................5
P8 Importance of interrelationships between housekeeping and other key departments to
provide quality provision and services........................................................................................7
TASK 4............................................................................................................................................7
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests.....7
P10 Importance of security.........................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
The business of accommodation is consist of very huge industry of businesses which are
basically include hotels, hostels, guest houses, apartments etc. in order to understand the working
of accommodation services Inter continental hotel is taken under this report. This report includes
various topics in which roles and responsibilities of front office, house keeping, Facilities
manager, Maintenance engineer and Security manager is examined so as to provide maximum
benefits to the guest in order to get customer satisfaction (Ayeh, Au, and Law, 2016). At last role
of security within an organisation is explained so as to protect guest and their belongings.
TASK 1
Covered in PPT.
TASK 2
Covered in PPT.
TASK 3
P6 Key roles found within the housekeeping department
Housekeeping department holds the major role in a hotel which is giving neat & clean
and comfy environment to their guests which is safe for them. The key objective of
housekeeping department is to establish a standard within the hotel so as to satisfy their
customers and provide them uttermost experience. By proper functioning of house keeping
department, the profits of ICH can be increased due to increase in customer satisfaction. There
various roles which are functioned by housekeeping department of ICH, that are explained as
under:
Organising stocks: The department of housekeeping is accountable for maintaining and
reviewing stocks of bathroom, bedroom, table an kitchen linen. In maintaining them, cleanliness
and hygiene is important to be maintained which gives fresh feel to guests of ICH. Further all the
decorations for festive or any occasions are controlled by House keeping department in order to
provide best experience to guests (Bharwani and Talib, 2017).