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Managing Accommodation Services - Assignment Sample

   

Added on  2021-02-19

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Managing AccommodationServices

Table of ContentsINTRODUCTION...........................................................................................................................1ACTIVITY 1....................................................................................................................................1Introduction..................................................................................................................................1Statements of cases and arguments..............................................................................................1Conclusion...................................................................................................................................2LO1..................................................................................................................................................2P1 Size and scale of accommodation services found within the hospitality industry.................2P2 Various Types of hotel ownership..........................................................................................3P3 Grading, classification systems and online review sites' roles for hotels...............................3LO2..................................................................................................................................................4P4 The organization of front office functions within a variety of accommodation services.......4P5 Front Office department's fundamental roles........................................................................5LO3..................................................................................................................................................5P6 Housekeeping department's fundamental roles.....................................................................5P7 Significance of Forecasting of linen stock and other guest supplies......................................6P8 Interrelationships between Housekeeping and other key department's importance forMarriott Hotels and Resorts.........................................................................................................6LO4..................................................................................................................................................7P9 Value of Scheduling maintenance to minimize disruption to guests......................................7P10 Security's Importance within Marriott Hotels and Resorts...................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

INTRODUCTIONAccommodation (Hotel) services refers to those services which is related to the buildingsor rooms which are available for people for the some purpose (Hall and Greeno, 2017). Thisservices includes Hotels, Motels, Cafes, Bars, Restaurants, Resorts, Teashops and Nightclubs etc.This report will highlight the scale & size of hotel service, types of hotel service provideunits, function of grading system, utilities and roles of front office section working under thehotel. It will demonstrate role of housekeeping department, its interrelationships with otherdepartment and importance of forecasting. The report will also tell the importance of securityand maintenance within the organisation.ACTIVITY 1IntroductionThis speech will cover the role of front desk, essential of security, helpful of impeccablecleanliness and importance of preventive maintenance actions.Statements of cases and argumentsRole of Front Desk in Customer ExperienceAny customers who enter into hotel, directly contacts with the receptionists who sit in thereception hall. If they do talk to them politely and patiently, it lead to good first impression oncustomers. It can lead customers to consume the services which they provide and customers feelgood which can result in great customer experience. That is the reason, front desk are known asfirst face of the organisation (Hruška and Hinke, 2018). Essential and Effectiveness of Security Security must be essential as well as effective so that company can be ensure aboutsafety as well as security of hotels, guests and employees. It can be done by various securitysystem which is available in market. Security of hotel, guests and employees are necessary.Irresponsible in security of these, the whole management and organisation can get into loss.Because without hotel property, they won't able to provide services, without guests, they loosetheir brand image and without employees, they won't able to run their business and its operations(Bigné and et.al., 2017).Help of impeccable cleanliness in adding value differentiatorImpeccable cleanliness in hotels helps service provider in creating value which is veryimportant for the customer satisfaction and brand image. Customers come to the hotel in the1

expectation of that the hotel rooms, hall and corridors would be clean and that is the reason, theychoose to stay in that particular hotel. Uncleanliness of any aspects of hotel would increase sinkand chances for illness which lead customers to get dissatisfied with the hotel and company lostits customer values (So, Xie and Wu, 2019).Improvement of performance of the hotels by preventive maintenance actionsThere are various preventive maintenance actions which must be taken by hotels for thepurpose of ensure the safety, cleanliness & comfort of customers and guests. It would lead tocustomer satisfaction which results in strong relationship between guests and hotels. It would behelpful in improvement of performance and its related standards (Tussyadiah, 2016).ConclusionFrom the above speech, it has been summarized that satisfaction of customers play avaluable role in success of organisation. Thus, organisation keep customer satisfaction as theirprimary objectives and will do anything to achieve it whether it is related to the department,security, cleanliness and improvement in performance by adopting preventive actions etc.LO1P1 Size and scale of accommodation services found within the hospitality industryThere are three areas of hospitality industry in which whole industry are divided. Thesethree areas are such as – Accommodations, Food & Beverage and Travel & Tourism. In United Kingdom,size and scale of hotel (accommodation) services is increasingly asHouseholds of UK spend more than £20 billion every year in particular service. In year 2017, thetotal revenues of all the hotels established in United Kingdom was more than 3 times ascompared to another combined accommodation sectors and that was around £19 billion(Serviced accommodation in the United Kingdom (UK) - Statistic & Facts, 2019). It isconsidered to be the biggest sub sector within the hospitality industry of United Kingdom. Inyear 2017, the turnover of accommodation services was £26.2 billion. The total spending in year2018 on accommodation services in only United Kingdom was £26.5 million. Along with this, Inyear 2018, average weekly household expenditure in the United Kingdom for accommodationservices was around £10.90. The room occupancy rate was 73% which s an increase comparedto previous years. 2

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