Managing Accommodation Services in the Hospitality Sector

MANAGING
ACCOMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A: SCENARIO AND ACTIVITY........................................................................................4
1) Introduction to hospitality sector.......................................................................................4
2) Different types of accommodation services.......................................................................5
3) Different forms of ownership applicable in accommodating services...............................6
4) Concepts relating to grading and classification systems and role of potentilla guest looking
and booking the accommodation............................................................................................7
5) Role played by online reviews sites...................................................................................8
6) Function of the front office with respect to different accommodation provider................8
7) Key role of the Front office department in meeting the Marriott hotels objectives...........9
8) Conclusion in respect of Role of Accommodation and Front office department to sustain
customer towards their business...........................................................................................10
PART B: SCENARIO AND ACTIVITY......................................................................................11
1) Key roles of housekeeping department in Marriott hotel and evaluation of interrelationships
between other departments...................................................................................................11
2) Role of forecasting linen stock and other guest supplies for management of effective
business.................................................................................................................................12
3) Evaluation of importance of maintenance and security at Marriott for guest satisfaction13
4) Importance of communication between housekeeping and facility department in order to
provide quality accommodation services.............................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Hospitality sector considered to be one of the most earning sector as comparisons to other
fields. In respect of managing the overall services of the hotels. They mainly related to managing
the food and services which is provided in hotels or managing the events such as any marriage
events or any business conference or any family function1. Thus, the matters related to managing
the accommodation services is related to providing the luxury services to the customer at the
time of availing the services of the hotels. Through this aspects, the accommodation can be done
in respect of providing accurate space and security which can satisfy the needs and demand of
the customer. In such manner, management is to be done in respect of managing the same
household items which is needed to traveller in case of staying away from home. Through this
manner they feel that place homely and also feel secured for preferring that place in near future.
Present report is based upon the Marriott resorts and hotels which is founded in 1957 by J.
Willard Marriott. Their main headquarter is in United stated and are located at several places
carrying the 567 hotels around the world2. Such hotels are engaged with large number of
employees carrying the business and also working at different fields such as front office desk,
customer care services, marketing departmental and also stewards who carry the responsibility to
deliver foods to their customer. Due to changes in time, the business are also carried online and
thus through this perspective, they are reaching to large customer base.
Report will includes the different types of accommodation services which is available at
hospitality sector. It also carries the role of the Front office department which majorly focus on
fulfilling the customer needs in hospitality sectors. Further the report carriers with contributing
the Housekeeping department in respect of providing the effective services to customer in
hospitality sector. Lastly the report ends up with the facilities and security that carry the vital role
in accommodating services.
1 Wood, R. C. ed., 2017. Hotel Accommodation Management. Routledge.
2 Hay, B., 2019. The campus hotel: Commercial hospitality space on a UK public
university and some insights for Australian universities. In CAUTHE 2019: Sustainability of
Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual
Conference. (p. 36). Central Queensland University, Australia.

PART A: SCENARIO AND ACTIVITY
1) Introduction to hospitality sector
Hospitality sector carries the various responsibility in respect of providing food, shelter,
helps customer to organise any events or also organise business conference according to their
own needs and demands. As every customer had their own taste regarding availing the particular
services. Thus, in such aspects, hospitality sector is examined in respect of hotels or resorts and
also they deal in various factors relating to lodging facilities, organising the unique interior or
any attractive place so that it attracts the customer interest towards such services or providing the
transportation facilities3. So that customer can easily avail such services in better way. The role
of accommodation sectors in respect of hospitality sectors is examined through providing foods
and beverages, providing the transportation facilities so that customer can easily reach to any
particular place. Through providing the effective accommodation facility in hospitality sector, it
results in bringing more sustainability in business. Thus, through this aspects it results in
contributing to the business the more profits and also result in sustaining their business in respect
of emerging in competition in hospitality sectors.
In respect of Marriott hotels, they mainly deal in providing the luxury services to their
customer and by this perspective, they reached to third largest chain of hotels in UK. They also
manages the large number of brand portfolio and also carries 7,003 properties in around 131
countries. Marriott hotels is famous for its unique interior and also the concept which they
promoted their hotels are different and also providing services4. Customer find it unique to stay
at such places which provide homely services and also represent their own country tradition.
Through this aspect they are managing the accommodation services through not carrying any
barriers in respect of culture or not discriminating any person on the bases of caste, culture, sex,
religion, region etc.
3 THE ROLE OF ACCOMMODATION IN TOURISM DVELOPMENT. 2019. Online.
Available through:
<https://www.academia.edu/22581995/THE_ROLE_OF_ACCOMMODATION_IN_TOURISM
_DVELOPMENT>.
4 Guttentag, D., 2015. Airbnb: disruptive innovation and the rise of an informal tourism
accommodation sector. Current issues in Tourism. 18(12). pp.1192-1217.