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Managing Accommodation Services- Size and Scale

   

Added on  2021-02-20

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ManagingAccommodationServices
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Table of ContentsINTRODUCTION ..........................................................................................................................4TASK 1............................................................................................................................................4P1. Size and Scale of accommodation services .........................................................................4P2. Different forms of ownership ...............................................................................................5P3. Role of online review sites, grading, and classification system...........................................5M1. Evaluation ...........................................................................................................................6TASK 2............................................................................................................................................6P4. Functions of front office within different accommodation services ....................................6P5. Significant roles of front office ............................................................................................7M2. Analysation on how front office department meet business objectives ............................7TASK 3............................................................................................................................................8P6. Key roles of housekeeping department ................................................................................8P7.Importance of Forecasting linen stock...................................................................................8P8. Importance of interrelationship between housekeeping and other departments ..................9M3. Evaluation of relationship between housekeeping department and other departments ......9TASK 4..........................................................................................................................................10P9.Importance of scheduling maintenance...............................................................................10P10.Importance of security ......................................................................................................10M4.Role of maintenance...........................................................................................................11CONCLUSION .............................................................................................................................11REFERENCES..............................................................................................................................12
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INTRODUCTION Accommodation services are defined as a leisure that is provided to customers by hotelindustry. For smooth running of a hotel business, it is significant for enterprises to manageservices that are rendered to visitors as per their needs and requirements. This speech is basedupon a 5 star hotel named Ritz hotel, which is situated in London (The Ritz London, 2019). Thisspeech covers scale and size of accommodation services in hospitality industry, different types ofownership available within and role of classifications systems, grading and online review sites inhotel industry. It also includes front office accommodation services functions and significantroles of it. Further, it includes roles of housekeeping department and forecasting linen stock inRitz hotel. It also covers importance of facilities and securities within hospitality industry. TASK 1Introduction to the case- This case is about four day event that focuses upon changes that canbe taken into action in order to improve accommodation services provided such as front office,security, maintenance, and housekeeping. This report consist of speech as a manager of Ritzhotel which is a 5 star property in hoteliers Annual Conference at Rome. P1. Size and Scale of accommodation services Accommodation services are the kind of services which is supplied by industries in orderto provide convenience to customers. These services includes housekeeping, front office,security and maintenance required in hotel industry (Xie and Chen, 2019). The different types ofaccommodation services and their size and scale are explained as follows- Front office- It is an area where guests arrive and communicate with staff regarding anykind of queries relating to accommodation services. The size of front office is wide as it helps insolving queries of visitors by properly communicating with them. It operates at a large scale as itis important in providing quality services to customers. Housekeeping- Housekeeping can be defined as an operational area in a industry whichis responsible to clean, maintain and upkeep the area where guests will stay. Such serviceoperates on large scale and it has wide size as housekeeping is important to ensure that customersare getting quality services. Proper housekeeping can build up ethics and morale of a particularaccommodation industry. 4
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