Managing Accommodation Services in the Hospitality Industry

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers topics such as the scale and size of accommodation services, different forms of ownership, the role of grading and classification systems, front office functions, roles within the housekeeping department, importance of forecasting linen stock, interrelationships between departments, importance of scheduling maintenance, and the importance of security. The presentation also includes references for further reading.

Managing Accommodation
services

Table of Content
 Introduction
 Scale and size of accommodation services
 Different forms of ownership
 Role of grading, classification systems and review sites
 Front office functions
 Role within front office department
 Roles of housekeeping department
 Importance of forecasting linen stock to meet demand
 Interrelationships between housekeeping and other departments
 Importance of scheduling maintenance
 Importance of security
 Conclusion
 References

Scale and size of accommodation services
within hospitality industry
Luxury hotel:- There are certain services which a luxury hotel provides like swimming pool, 24/7
room services, a bar, gym and many more. When any guest books a luxury hotel then they expect
various accommodation services whether it is related to business services or it is in relation with
family services.
Budget hotels:-These are the type of hotels which are not much expensive as compared to luxury
hotels. They provide a comfortable and safe services and fulfils basic need of consumers. There are
certain guests who just want primary services so according to that hotels provide such
accommodation.
Franchise hotels:- It means a right to use brand name for a specific period of time. The company
gives license to third party to expand their business and before expanding it company stipulate
which services they need to provide.

Forms of ownership available to
accommodation services
Franchise model:- This type of model means that owner of the particular hotel pays a
certain amount of fee to third party to use their logo, their brand name and code of
conduct also. There are many advantages as well as disadvantages of franchise
model.
Privately owned:- It means when full freedom is there in hands of owner. All
decisions are made by them only whether it is related to management services or staff
decisions but it may cause certain disadvantages also because in some situations they
may not be properly organised which will be not considered efficient for international
guests
Leased hotels:- It refers to a privately owned hotels but property belongs to some
other person. The owner pays rent for property they are using in context with revenue
they earn.

Role that grading, classification systems and
online review sites play
One star hotel:- In accordance with one star hotel, services are provided to
guests in a informal way. Guests will get limited services like they may not get
lunch during their stay, comfort level will not be good enough as compared to
high grading hotels. These hotels are mainly booked by guests who are very
budget conscious.
Two star hotel:- These hotels start from small to medium size and offer better
services than one star hotel provide. They offer services like overnight
accommodation, a shower room, comfort level is good and many more. There
are some guest who want to stay for one day so they prefer that these basic
services should get provided to them.

Front office functions within variety of
accommodation services
Reservations:- In this the staff duty is to manage all booking through Internet, drop-ins, post.
The employees had to ensure that all bookings are managed efficiently. They also had to
assure that there is maximum number of bookings in particular hotel.
Housekeeping:- In hospitality industry the most important function is housekeeping which
deals in room care services. The department provide services like cleaning, changing
towels, maintenance of rooms and many more. These are the basic services which
organisation should provide.
Concierge:- These include services in relation to guest enquires like providing transport,
location, information about tourists and if any problem occurs then they should be able to
solve it.

Roles within front office department
Sales person:- When an employee works in front office department
they should have a good salesmanship spirit. In a hotel it is important
that while leaving all guests give positive feedback and leave happily
so that they visit again. So, in hotel Travelodge employees were
having a good salesmanship spirit and through this only it became
famous among all other hotel.
Giving information:- Employees in front office department must give
clear information to their guests regarding hotel accommodation
services and many other services also. If guests would not get clear
information then they will get confused as it may happen that their
expectations may be high as compared to the information they will get
in future.

Roles found within housekeeping
department
Housekeeping department is the most important area in
hospitality industry. There are many roles that they have to
perform like ensuring there is effective cleanliness in hotel,
laundry requirements, maintaining floral decorations, if any
kind of renovation is required then it must be done as soon
as possible, guests must be provided with good comfort
level.
In context with hotel Travelodge the employees of
housekeeping department has performed many roles. They
use to clean guest rooms when they go out of their room or
if they call for immediate cleanliness.

Importance of forecasting linen stock and
other guest supplies
Linens are important for housekeeping department as they are most recycled item. To ensure
supply chain management so that demand can be met there must be effective plan of action
and process so that linen stock can be maintained in a good way. There are three types of
linen inventories; beds, bath and table and these are the only important thing in a hotel. The
demand of guests are mainly on these three linen stocks which should be maintained
properly. Linen stock must be considered first priority by housekeepers because it will affect
their brand image also.
The guest supplies are important in order to have smooth running of business. To meet demand
there must be sufficient linen stock for guests so that hotel does not lack in quality of
housekeeping facilities. If there will be lack of linen stock then costs for hotel will get increase
and if they remain at same level of linen stock then satisfaction of consumers will get low.

Importance of interrelationships between
housekeeping and other departments
Front office:- Both housekeeping and front office departments need to have
information regarding hotels so their relation should be good enough so that all
information can be exchanged effectively. Front office employees are responsible to
provide a correct list of guests as when they will be leaving or arriving so that
housekeeping can clean rooms according to that.
Maintenance department:- Interrelationship with maintenance department is also
important because all electrical facilities are been managed by maintenance
executives so if there is any trash or some kind of left out things then housekeepers
should be informed and it is only possible if there is effective relation between both
departments.

Importance of scheduling
maintenance or repair work
Routine maintenance:- It refers to basic upkeep of physical property which
don't require much skills and can arrive even on daily basis. These
involve washing floors, cleaning of rooms, carpets and so on. To avoid
such disruption certain activities are been solved by engineering
departments also.
Scheduled maintenance:- It is done by following formal work through
which a effective communication is been done between both
housekeeping and engineering department. It is important because if
information will not be sent at appropriate time to other department then
lot of interruption will occur which will lead to disturbance among guests.

Importance of security
 In hotel industry the most important thing to focus on is security. It is necessary that all guests are
protected, physical property is at no risk and many more. To ensure there is security in hotel a
security manager is been appointed who had to perform certain kind of roles and responsibilities.
In context with hotel Travelodge, they appointed a security manager which assured that there is
proper safety to all guests, staff and even visitors. If guest is at certain risk or face an injury then
they are responsible to provide first aid services to them.
 The hotel also had security guards which were responsible to take care if any unsafe activity
happens in organisation.It is necessary that guests are been provided with best security right from
their check in till their check out from hotel. So, to provide such services hotel invested in
information security, personal details because consumer detail should not be shared with any
other person.

CONCLUSION
From the above report it is concluded that in an hospitality industry managing accommodation
services is very much essential. It is important to attract guests because when any individual look
for an hotel they search for such organisation who provide accommodation services also. The
rating system, online review sites are the main important cause behind earnings and brand image
because if there will be any negative feedback then their reputation will get affected and at the
same time according to ratings all services should be provided.

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accommodation for people with intellectual disability: What makes a difference?.Journal of
Applied Research in Intellectual Disabilities,31(2), pp.e182-e200.
Casais, B., Fernandes, J. and Sarmento, M., 2020. Tourism innovation through relationship
marketing and value co-creation: A study on peer-to-peer online platforms for sharing
accommodation.Journal of Hospitality and Tourism Management,42, pp.51-57.

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