Managing Accommodation Services

Unit 7 - Managing
Accommodation
Services
part B

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P4 Function of front office within a variety of accommodation services............................3
P5 Roles of front office within selected company..................................................................5
LO3..................................................................................................................................................6
P6 Key roles within housekeeping departments.....................................................................6
P7 Significance of forecasting linen stock with other guest supplies for meeting demands..7
P8 Importance of interrelation between housekeeping & other departments of company.....8
LO3................................................................................................................................................10
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests10
P10 Discuss the importance of security within a selected organisation.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Hospitality industry accommodation services are further involving the various functions
for its management and constant improvement. As it should be comfortable, clan, peaceful and
full of other essential facilities (Lee, and et.al., 2019). Because these are the factors which attract
the customer’s towards the hotel. In this part of the report different functional department of the
hotel along with the role of each department in accommodation services is consider.
LO 1
P4 Function of front office within a variety of accommodation services
Front office is the area which has to be manage by every hospitality organisation in very
sufficient way. It make the image of hotel if mange effectively. Along with the customers
guidance another role of the front office desk is related to the accommodation services, explain
below.
Hotels- In context to the type of hotel accommodation front office functions are very
important which involves, management of the various hotels and guest service activities such as
the reservations, guest service, telephone service, finance and payment management, room
assignment, inquiry and so on.
Cottage- This is the type of accommodation service which involves the small
house accommodation facilities with the different asset's of guest services and party. In
context to this front office function is just to offer some important facilitates and
information before check-in and hand over the keys of cottage to the guest for selective
period of time. Another function is to collect payment and mange guest data or
information.
Resort- This is the type of accommodation business which provide multiple
facilities along with the hotel rooms such they provide, event and party area along with
huge numbers of facilitates. So in context to this various functions have to be manage
by front office executive. Such as they have to manage bookings, guest requirement,
information of incoming and out going resources. Some of the common front office
function is illustrated below which has to be manage by front office executive.

Security- This is one of the important front desk role in which they have to make sure the
customers Security along with the communication gadgets for any requirements. They have to
watch every thing from their desk by the help of camera so they can alert the security team if
require.
Housekeeping- This is the common requirement of customer’s for cleaning of their
rooms and for this service they contact the front desk executive. So its responsibility of front
desk executive to serve this service with in the required time.
Logistic services- This is another needs of customers which has to be manage by the
front desk executive along with the aid of their staff (Wood, 2017). This area involves the food
serving in room, and providing the other required accommodation accessories. Soke park is five
star because it make suer all these roles should be done with in the time.