Managing Accommodation Services Assignment - Travelodge hotel

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Identifying size and scale of accommodation services in hospitality industry.....................1
P2. Various types of ownership that are available to accommodation services..........................2
P3. Role of grading, classification systems and online review sites...........................................4
TASK 2............................................................................................................................................5
P4. Organisation of front office functions within a variety of accommodation services............5
P5 Key roles within front office department...............................................................................6
TASK 3............................................................................................................................................7
P6 Key roles in housekeeping department..................................................................................7
P7 Importance of forecasting linen stock and guest supplies to meet demand...........................8
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services............................................................................................................................8
TASK 4............................................................................................................................................9
P9 Importance of scheduling maintenance work to minimise disruption...................................9
P10 Importance of security in Hotel...........................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation is a term which is mainly used when an individual wishes to refer to
certain amount of buildings or rooms where people reside for a quite smaller span of time.
Accommodation management facilities are generally provided by hotels and hospitality sector.
Services to manage accommodation exist in both private as well as public sector. It can either be
in form of hotels, conference centres, cruise ships etc (Brockelman and Scheyett, 2015). This
report is constructed based on Travelodge hotel which is headquartered in Thames, England, UK.
It is second largest hotel in UK in budget sector. This report further discusses scale and size of
accommodation services along with different types of ownerships that exist in hospitality sector.
This report also considers role of grading and a range of various accommodation services. Role
of front office department along with roles performed by it have been mentioned here.
TASK 3
P6 Key roles in housekeeping department.
Housekeeping department is an essential component of every hotel whether it may be
small, medium or large scale. This department plays a quite critical and essential role so that a
healthy environment with cleanliness in hotel is ensured (Cawthon and et. al., 2015). In context
of Travelodge there are various further divisions which have been discussed as under:
Executive level: Members of this department lead the overall functioning of house
keeping department. They are further responsible for developing a coordinating environment
among various functions that are performed in this department. Also they are responsible for
creating awareness if any new function is being brought in.
Guest-room cleaning- This department of housekeeping ensures that rooms are cleaned
within specified time as soon as customers check in and check out. Personnels in this department
ensure that all check in and check out customers are provided with cleaner and hygienic rooms.
Public area cleaning- Cleanliness is the main function of this department . Apart from
rooms they are also required to clean public areas such as dining, restaurants, lobbies, front
office areas etc.
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Laundry- Laundry means to wash and iron clothes such as bed linen, blankets, towels
and many a times even clothes of customers staying in there. In any case if a linen curtain or
blanket tears off they also need to replace it with other fresh piece (Rauch and et. al., 2015).
Various responsibilities or duties of house keeping department in Travelodge have further been
stated as under:
 To be very well behaved and efficient while providing services to customers.
 To maintain a healthy and welcoming ambience in hotel so whenever a guest visits they
feel quite homely.
 They further should communicate with every department and check if any stock has been
missing or less.
 Also they should coordinate with purchase section so that they can mention which
department needs what resources.
P7 Importance of forecasting linen stock and guest supplies to meet demand
Forecasting generally refers to a basic idea as to how many customers will be visiting a
hotel in a specified period of time. It can either be a month or more. In context of Travelodge it is
noted that it is second best hotel in UK in budget sector hence there a number of customers who
visit that hotel. Hotel provides various key facilities such as accommodation, meeting hall,
dining, restaurant etc. The needs of all these areas has to be further planned. Also as there a
number of customers visiting on a daily basis proper cleaning should be ensured so that customer
satisfaction gets enhanced from time to time. Forecasting will be very helpful in reducing
chances of stock out (Chen, 2015).
P8 Importance of interrelationship between housekeeping and other departments to provide
quality services.
House keeping department is the most active department of Travelodge . There are
various other departments that coordinate with each other so that they can further maintain
effectiveness in functionality of hotel. Some major interrelationships have been mentioned as
under:
 There is an interrelationship between front office department and house keeping
department which ensures that cleanliness of front office and lobby area is maintained.
This further lends a quite satisfactory image of the hotel in front of its customers.
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 Another department that is related to house keeping department is food and beverages
department . This ensures that articles used by food and beverages department are clean
and germ free. This further ensures a hygienic environment in hotel.
 Interrelationship between house keeping and security department ensures that every room
is cleaned at regular intervals. Also security department in this case ensures that they take
over and handle keys with utmost responsibility (Lyu, Li and Law, 2019).
 House keeping department is also interlinked with kitchen which ensures that there is
timely pest control in kitchen which further leads to maintaining hygiene.
TASK 4
P9 Importance of scheduling maintenance work to minimise disruption.
Scheduling is an important activity which refers to a process of planning, assembling and
coordinating employees, data, materials and other equipments that may help in performing an
activity in an effective manner. By scheduling activities in Travelodge it becomes quite easier
that they can provide better quality goods and services to their customers. Travelodge hotel is a
quite large business concern with around 500 hotels has various assets that can be used for
performing overall business operations. With effective maintenance of activities timely
performing activities has become quite possible (Liang and et. al., 2017). Also it ensures lesser
possibilities of destruction or damage in properties so it is needed that activities should be
planned as per their requirements. It is easy to measure work load on workers. Budget
forecasting is easy for managers of Travelodge hotel. Scheduling helps to make changes in
business operations according to external market, so it is easy for managers to be in competent to
external market.
P10 Importance of security in Hotel.
Security and safety are two main aspects in a hotel which need to be considered by
managers of Travelodge . It will further help them in providing a healthy work environment to
guests as well as workforce. Also they need to ensure that a proper lock system , cameras,
punching system etc is installed in hotel . This will further help in maintaining a safe and secure
environment . This further ensures that there are no damages in property which makes it more
cost effective for business. There are also lesser possibilities of theft or crime in hotel and
managers can always keep an aye on working on hotel as well. This helps in building overall
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brand image of hotel (Deale and Crawford, 2018). Hotel equipments must be properly working,
so in case of any emergency it can be used and safe environment can be provided to guest. In
case of earthquake or fire broke out, emergency exit are used, hence this helps to safe employees
and consumers.
CONCLUSION
From the above mentioned report it has been concluded that it is very essential that every
activity is planned which will further help in managing accommodation services. Also different
types of size and scale in hotels in UK has been stated in this report along with inter-relationship
between various departments. Front desk operator, key clerk, etc. are the roles played in Front
office department. In housekeeping department, cleaning public area, executives, etc. are the key
roles which helps to perform operations in effective manner. With forecasting of linen stock, it is
easy to provide satisfactory services to consumers, possibilities of over and under stock is less.
At the end there is discussion about inter relationship of housekeeping department with security,
kitchen, Food and Beverage, front office which helps to provide best services to consumers.
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REFERENCES
Books and Journals
Brockelman, K. F. and Scheyett, A. M., 2015. Faculty perceptions of accommodations,
strategies, and psychiatric advance directives for university students with mental
illnesses. Psychiatric rehabilitation journal. 38(4). p.342.
Weber, M. L., and et. al., 2015. School nurses’ familiarity and perceptions of academic
accommodations for student-athletes following sport-related concussion. The Journal of
School Nursing. 31(2). pp.146-154.
Wang, T., and et. al., 2016. Case study of integrated prefab accommodations system for migrant
on-site construction workers in China. Journal of Professional Issues in Engineering
Education and Practice. 142(4). p.05016005.
Hielscher, E. and Waghorn, G., 2015. Managing disclosure of personal information: An
opportunity to enhance supported employment. Psychiatric rehabilitation
journal. 38(4). p.306.
Koch, L. C., Mamiseishvili, K. and Wilkins, M., 2017. Integrated Postsecondary Services and
Supports for College Students with Psychiatric Disabilities. Journal of Applied
Rehabilitation Counseling. 48(1).
McDowell, C. and Fossey, E., 2015. Workplace accommodations for people with mental illness:
A scoping review. Journal of occupational rehabilitation. 25(1). pp.197-206.
Liang, S., and et. al., 2017. Be a “Superhost”: The importance of badge systems for peer-to-peer
rental accommodations. Tourism management. 60. pp.454-465.
Biddix, J. P., 2015. Understanding and Addressing Commuter Student Needs: New Directions
for Student Services. Number 150. John Wiley & Sons.
Sundar, V., 2017. Operationalizing workplace accommodations for individuals with disabilities:
A scoping review. Work. 56(1). pp.135-155.
Cawthon, S. W., and et. al., 2015. Accommodations use patterns in high school and
postsecondary settings for students who are d/Deaf or hard of hearing. American annals
of the deaf. 160(1). pp.9-23.
Rauch, D. A., and et. al., 2015. Measuring service quality in mid-scale hotels. International
Journal of Contemporary Hospitality Management. 27(1). pp.87-106.
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Chen, R. J., 2015. From sustainability to customer loyalty: A case of full service hotels’
guests. Journal of Retailing and Consumer Services. 22. pp.261-265.
Lyu, J., Li, M. and Law, R., 2019. Experiencing P2P accommodations: Anecdotes from Chinese
customers. International Journal of Hospitality Management. 77. pp.323-332.
Liang, S., and et. al., 2017. Be a “Superhost”: The importance of badge systems for peer-to-peer
rental accommodations. Tourism management. 60. pp.454-465.
Deale, C. S. and Crawford, A., 2018. Providers’ perceptions of the online community
marketplace for lodging accommodations. Tourism and Hospitality Research. 18(4).
pp.470-477.
Online
The advantages and disadvantages of being a sole trader. 2019. [Online]. Available through:
<https://www.companybug.com/advantages-and-disadvantages-of-a-sole-trader/>.
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