Importance of Front Office and Housekeeping in Accommodation Services

This report discusses the importance of front office and housekeeping departments in providing quality accommodation services. It explores the organization of front office functions and the key roles within the department. It also highlights the interrelationships between housekeeping and other key departments. Additionally, it emphasizes the importance of scheduling maintenance and repair work to minimize disruption to guests, as well as the significance of security within a selected organization.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION ...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
Covered in PPT ..................................................................................................................................3
TASK 2 .........................................................................................................................................................3
P4 Explain the organisation of front office functions within a variety of accommodation services...3
P5 Discuss the key roles within the front office department for a selected organization.................5
TASK 3..........................................................................................................................................................6
P6 Review the key roles found within the housekeeping department .............................................6
P7 importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand.............................................................................................................................................7
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organisation to provide quality provision and services.........................................7
TASK 4..........................................................................................................................................................9
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests................................................................................................................................................9
P10 Discuss the importance of security within a selected organisation............................................9
CONCLUSION ..............................................................................................................................................9
REFERENCES..............................................................................................................................................10

INTRODUCTION
Every business need to focus on their Operations whether it comes under in any industry
but in context of hospitality industry it is essential to pay more attention on the products and
most importantly services so that they can easily attract their customers and take more
profitability. Hospital industry also engaged with the travel industry and operation all the
activities together. The main motive of hospitality industry is to take care of their customers and
provide them full satisfaction so that they can address all the requirements of them and full fill
all the expectations which cam help to gain more customers loyalty. As per the current scenario,
this industry adopts some creativity which can help to make positive changes. This industry
mainly provide wider range of services include accommodation service, food service, travel
services and another service for the customers. This report will discuss about the operations of
Savoy hotel, which is most famous luxury hotel founded in 1889 and established in London, UK
and provide various services to their customers. The main motive of this report is to determine
the various kind of accommodation service in hospitality industry and also discuss the role of ten
front office department. Apart from this , report also identify the contribution of housekeeping
department and discuss the importance of the schedule maintenance or repair work and security
of this organization.
TASK 1
Covered in PPT
TASK 2
P4 Explain the organisation of front office functions within a variety of accommodation services
In term of hospitality industry, every organisation mainly focus on their services which
can help to maintain the value and demand of their organisation. There are various services in
hotel and front office is one of them which is responsible to create healthy relationship with their
customers and clients so that they can easily engaged with them (Rogerson, and Rogerson,
2019. )

Front office totally dedicated to their customers , guests and consider various activities
such as welcome to customers , greeting them , provide welcome drink, provide comfortable
environment and many more. In context of Savoy hotel, front office departments liable to
coordinate with the visitors and maintain the good relationship with them. Front office is
considered the first staff that present during the time when customers and guest arrive and ask for
accommodation service. There are various functions of front office which are discussed below -
Functions of Front office
 It is considered as most important department of the hotel that also known as reception
area and front desk.
 In hotel, front office mainly responsible to create good relationship with the visitors and
guest so that they can feel comfortable and convince to take accommodation services of
that particular hotel.
 Front office work as a representative which present the positive and effective image of
their hotel. Department greeting their guests and do checkin and checkout.
 This department provides proper assistance to their guest and customers and that can help
to stay, provide accommodation and maintain all the requirement of the visitors like food
and beverage, payment and receipt and present 24 hours to satisfy the query and doubts
of the visitors and guest (Xieand Chen, 2019).
Types of accommodation service
 Rooms - In this type of accommodation service, clients, guests of the Savoy hotel offered
luxurious rooms and also provide flexible room service. Front office provide room to the
guests as per their requirement and offer them good package and discounts.
 Game activities area - This is also an effective accommodation service that can help to
attract most of the people and specially kids which provide entertainment to the guests.
Front office department ensue to provide the information of this facilities to their
customers who also want this.

 Gym - This is also most attracting accommodation service and targets those customers
who do not want to skip their gym and other health related activities. Front office spread
awareness about these facilities to the desired customers (Birinci, Berezina and
Cobanoglu, 2018).
P5 Discuss the key roles within the front office department for a selected organization
Front office department play initial part to improve the profitability of the hotel. Hospitality
industry always focuses on their services and front office department is the one who introduce
the services of the hotel to the guests and customers. There are various role which played by the
front office department of the Savoy hotel which are discussed below -
Key Roles of Front Office Department
 Introduce hotel service to the customers and visitors and proceed check in and check of
the customers.
 Satisfy all the requirements, queries, questions and doubts of the customer online and
offline both forms.
 It is work like a customer service delivery system that it can help aap to engage the
customer.
 Front office department of hotel is responsible to sale the accommodation services in an
specific manner and also maintained the registration online and offline both.
 This department also responsible to maintain the data and information of the guest and
customers in an specific record (Zhang,Bufquin and Lu 2019).
 During the registration time, this department ask for specific document like ID card and
other another document for the verification.
 Front office department also co-ordinate with housekeeping department so that they can
make list of those rooms which are vacant and clean so that they can refer that room to
the customers.

 Front office liable to deal with the complaints of customers and also prepare a list of
arriving and departure of the customers (Dolnicar 2019).
Front office department of Savoy hotel play various role which can help to attract the high
number of guests and visitors. The main motive of this department is to represente the
accommodation services and other additional services in a position manner so taht they can
easily influence the customers. Hotel provide high quality service and also other complementary
service to gain more potential customers and apart from this hotel also operate their business
online so through technology hotel Front Office Department can provide information about the
service and proceed the registration and other formalities.
TASK 3
P6 Review the key roles found within the housekeeping department
Every business need to take care about their services so that they can esisky connect with
the potential customers. Every hotel need to maintain their reputation so that they can create a
big network and gain more revenue. In hotel, housekeeping department is the one who is
responsible to maintain the quality of services and also take care about the hygiene and cleanness
which can help the customers and guest to make their choice clear about the hotel preferences.
Savoy hotel mainly focus on the housekeeping department so that all the staff members of this
department work properly in a systematic way. Housekeeping department of this hotel
responsible to maintenance of all resources, cleanliness, keep room clean and also other areas of
the hotel. There are some specific role of housekeeping department in context of Savoy hotel are
explained below -
 Housekeeping department of the hotel is like a working structure which can help to
obtain the hotel day to day task (Nepal and Nepal, 2019).
 This department ensures more comfort in the accommodation services which mainly
provide to the staying guests.
 This department maintains proper coordination among all the department like Front
office and management department so that they can easily performance their job.

 The staff members of this department fully dressed in an attractive way and also
maintain professionalism.
 Housekeeping department of this hotel provide full time services to their customers so
that they can satisfy their guest.
P7 importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand
For every hotel, it is important to forecast and make some prediction as per the current
scenario which can help to maintain the linen stock and also another guest supplies which will
help to meet the future demand of the customers. Linen stock considered as basic stock that need
to address all the demand and requirements of the potential customers. Manager of the Savoy
hotel consider all the requirements as per the current business environment so that they can take
more competitive advantages as compared to their rivals. Manager also maintain all the
challenges that occur because of the uncertainty of the business environment. Savoy hotel follow
strategic police's and Strategies and then take appropriate decisions which can help to reduce the
chances of mistake and wrong steps that can help to prevent the hotel from the other barriers.
Manager of this hotel handle all the requirements and manage all the forecasting linen stock &
other guest supplies effectively.
The importance of forecasting linen stock is more because it can help to decline the wastage of
all the resources and help in the systematically usages of all the resources like manpower and
capital,. It also useful to create the positive impression in front of customers. This can help to
make effective management and coordination among all the staff members.
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality provision and services
Every hotel maintains good coordination with each and every department of their hotel so
it can help to manage all the activities and operations systematic. It is measured that
housekeeping department is the one which engaged with all the other departments which can
help to provide the desirable services to their guests and customers. This department helps to
provide the full satisfaction so that new customers will become their potential customers.
Housekeeping department interred with other departments of the Savoy hotel and ensure proper

coordination and support. The Importance of interrelationships between Housekeeping
department of Savoy hotel with other departments are discussed below -
Housekeeping department and Front office department
 Housekeeping department also coordinated with the front office of the hotel so that they
can esiky coordination with each other and provide the clean and hygiene room to the
guests.
 Both departments are responsible to constantly transfer and share current room status so
that vacant room will provide to the new guest (Labanauskaitė, Fiore and Stašys )
 Front office is responsible to provide the information about arrival and departure of the
guest before one day so that housekeeping department can proceed all the maintenance
activities.
Housekeeping department and Security Department
 Both departments maintain coordinator with each other and maintain the security of the
hotel like safe hotel from fire and theft, take care of hotel rooms keys and other
properties.
 Housekeeping staff members can alert security department about the suspicious things
and risk
 Security department members are responsible to provide specific guidelines and proper
training so that housekeeping department members will easily deal with the emergency
situation.
Housekeeping department and HR department
 HR department is responsible for hiring and selection of housekeeping department
members.
 HR department manage the salary and wages of the housekeeping staff (Chitty, W.,
D'alessandro, Gray and et. al., 2019).

 Address all the requirements of the Housekeeping department and manage their
grievances.
TASK 4
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests
Scheduling and maintenance is essential for the development of the hotel. Hotel need to
focus on repair work time to time so that hotel can maintain the smooth functioning. Proper
maintenance is important in various areas of the hotel such as bedrooms, rooms, bathrooms and
useful to maintain the infrastructure of the business so that hotel can progress continuously.
Proper scheduling maintenance help to get the good experience to the guest and other customers.
Savoy hotel mainly concerned about the maintenance and arrange many staff members who
specially appointed to take care about the hotel repair and maintenance. Manager of the hotel
responsible to focus on maintenance department so that all the employees can easily perform
well. Maintenance department of this hotel are responsible to take care of technological
problems, furniture related problem, electricity and other problem (O'Leary, 2019).
P10 Discuss the importance of security within a selected organisation
For each and every hotel, it is important to maintain the security which can help to gain
the attention and trust of guest and customers. Security is important because the main concern of
customers is security so it is important for each and every hotel to take care about the safety and
security system. Savoy hotel also concerned about their safety and also provide safety guidelines
to each and every staff members and make rule that its mandatory to follow safety guidelines for
each and every staff members. Security manager of the Savoy hotel always alert about the safety
for their guest and provide security services 24 hours and also use CCTV cameras so that no one
can harm the hotel and their guests (Wang, Jibao , Shanyong and et. al).
CONCLUSION
As per this report it can be concluded that hospitality industry also engaged with the
travel industry and maintain their performance so that it can take more profit advantages. This
report discussed about the accommodation services and also identified its importance. This

report determined that there are various types of ownership structure of the accommodation
services . This report also discussed about the classification and grading system of the hotels.
REFERENCES
Books and Journals
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Chitty, D'alessandro, Gray,and et. al. 2019. Services marketing.
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the Annals of Tourism Research Curated Collection on peer-to-peer
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Labanauskaitė, Fiore, . and Stašys, , 2020. Use of E-marketing tools as communication
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Nepal, and Nepal, 2019. Managing overtourism through economic taxation: policy lessons from
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