Managing Accommodation Services in Grand Royal Hotel

Managing accommodation
services

Table of Contents
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
INTRODUCTION ..........................................................................................................................1
TASK 2............................................................................................................................................1
P4 Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................1
P5 Discuss the key roles within the front office department for a Grand Royal Hotel...............2
TASK 3............................................................................................................................................3
P6 Review the key roles found within the housekeeping department in Grand Royal Hotel....3
P7 Explain importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand................................................................................................................3
P8 Analyse the importance of interrelationships between housekeeping and other key
departments within Grand Royal Hotel......................................................................................4
TASK 4............................................................................................................................................5
P9 Examine the importance of scheduling maintenance or repair work.....................................5
P10 Discuss the importance of security within a Grand Royal Hotel.........................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

TASK 1
Covered in PPT
INTRODUCTION
Hospitality industry is broad category of fields within services industry, where hotels,
restaurant and many more business are included. Hotels and restaurants provide variety of
accommodation to its customers (Rogerson, and Rogerson, 2019). Management of this
accommodation services are the important part to retain customers with the business. This report
is based on Grand Royal hotel, London, hotel provide excellent services to its customers with the
best style and comfort. All the accommodation provided by the hotel is luxurious and high
standard. In report include explanation about front office functions within variety of
accommodation, key roles of front office department. It also include various roles of
housekeeping department, also explain the importance of lines stock and other guest supplies.
Further, it explain the interrelationships between housekeeping and other department of the hotel
industry, importance of scheduling maintenance and in the last importance of security within an
organisation.
TASK 2
P4 Explain the organisation of front office functions within a variety of accommodation services.
Front office department play an important role in hospitality industry, front office known
as face of hotels and restaurants. It is an first and last department that have interactions with
customers, they responsible for creating positive or negative impression for its customers. All the
queries of the customers are solved by the front desk department (Mate, Trupp, and Pratt,
2019). In the context of Grand Royal Hotel, front desk department of organisation handle all the
questions and problems of the customers related to the accommodation provided by the hotel.
They ensure that they greet and meet their guests in most effective manner so that their guest feel
more comfortable in their accommodations. Below are the various front office services of
respective hotel is explained.
Creating Guest database: Is one of the most valuable asset for the hospitality business,
well maintained database helps in demographic information, purchase behaviours, guest
1