Importance of Front Office and Housekeeping in Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION ...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
Covered in PPT ..................................................................................................................................3
TASK 2 .........................................................................................................................................................3
P4 Explain the organisation of front office functions within a variety of accommodation services...3
P5 Discuss the key roles within the front office department for a selected organization.................5
TASK 3..........................................................................................................................................................6
P6 Review the key roles found within the housekeeping department .............................................6
P7 importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand.............................................................................................................................................7
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organisation to provide quality provision and services.........................................7
TASK 4..........................................................................................................................................................9
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests................................................................................................................................................9
P10 Discuss the importance of security within a selected organisation............................................9
CONCLUSION ..............................................................................................................................................9
REFERENCES..............................................................................................................................................10

INTRODUCTION
Every business need to focus on their Operations whether it comes under in any industry
but in context of hospitality industry it is essential to pay more attention on the products and
most importantly services so that they can easily attract their customers and take more
profitability. Hospital industry also engaged with the travel industry and operation all the
activities together. The main motive of hospitality industry is to take care of their customers and
provide them full satisfaction so that they can address all the requirements of them and full fill
all the expectations which cam help to gain more customers loyalty. As per the current scenario,
this industry adopts some creativity which can help to make positive changes. This industry
mainly provide wider range of services include accommodation service, food service, travel
services and another service for the customers. This report will discuss about the operations of
Savoy hotel, which is most famous luxury hotel founded in 1889 and established in London, UK
and provide various services to their customers. The main motive of this report is to determine
the various kind of accommodation service in hospitality industry and also discuss the role of ten
front office department. Apart from this , report also identify the contribution of housekeeping
department and discuss the importance of the schedule maintenance or repair work and security
of this organization.
TASK 1
Covered in PPT
TASK 2
P4 Explain the organisation of front office functions within a variety of accommodation services
In term of hospitality industry, every organisation mainly focus on their services which
can help to maintain the value and demand of their organisation. There are various services in
hotel and front office is one of them which is responsible to create healthy relationship with their
customers and clients so that they can easily engaged with them (Rogerson, and Rogerson,
2019. )