Managing Accommodation Services

This report discusses the management of accommodation services in the hospitality industry, focusing on the roles and responsibilities of the housekeeping department, the importance of forecasting linen stock and guest supplies, the interrelationship between departments, the scheduling of maintenance work, and the importance of security in Hilton hotels.

Managing Accommodation
services (Unit 7)

Table of Contents
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INTRODUCTION
Managing accommodation services refers to management of services related to food,
lodging and convenience in order to satisfy needs of people by effectively utilizing their time and
money. It is largest sector in hospitality industry that is growing at a fast with offering lot of
opportunity to many students in dynamic and diverse sector. Therefore, it is one of the most
crucial part of hospitality industry and helps in providing number opportunity to individual. This
report covers analysis of Hotel Hilton that was established on 31 May, 1919 by Conrad Hilton
and it has 586 hotels located worldwide. It also explains about range of accommodation services
and implication of ownership grading, classification and online review on customer decision
making. Role and responsibilities of front office manager of hotel Hilton in meeting
organizational objectives and mission. It also discusses about interrelationship between
housekeeping department and other department in Hilton Hotel in order to provide qualitative
services. At last it analysis and interpret about role that maintenance plays within
accommodation services in ensuring customers satisfaction.
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Covered in PPT
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P6 Key roles within housekeeping department
House keeping department is responsible for maintaining décor of infrastructure and
cleaning of furniture on regular basis thus provide comfortable space for guest of Hilton hotel.
Thus, there are various person that perform different duties related to maintaining cleanness of
room for achievement of Hilton hotel goals such as:
Executive Housekeeper: It is main head of housekeeping department that ensure excellence
sanitation, safety and comfort of guest of Hilton Hotel by continuous supervising and monitoring
activities of various housekeeping staff. It also ensures effective communication between
employees so that goals of Hotels can be achieved in effective manner.
Deputy Housekeeper: It report to executive housekeeping department by checking that
guestroom, restaurant, pool, spa area, park of Hilton hotel is well cleaned and maintained. It also
prepares schedules for staff about task to be performed by each individual in the hotel to reduce
conflict and confusion among employees and helps in achievement of goals. Deputy housekeeper
manager of Hilton hotel assist executive housekeeper in forecasting and preparing budget for
housekeeping department.

Assistance Housekeeper: As Hotel Hilton is a large organization with number of employees so
company has also hired assistance housekeeper that records and update information regarding
guest. It also sees floor arrangement and management of cleanness, repairing of guest room in
order to remove various discomfort that customers might face while spending time in hotel.
Floor Housekeeper: Reports to assistance housekeeper about condition of various room on the
floor thus it supervise and ensure that all areas on floors are well cleaned and maintained for
better customer satisfaction.
Uniform Room Supervisor: It ensure daily cleaning of room, ensure a codes, deep cleaning and
various ecofriendly products are to be used by staff for ensuring health and safety of customers.
Such as Hilton hotel has green certified cleaning products, used various technique to save water
and green detergent that helps in increasing Hilton brand image and profitability.
P7 Importance of forecasting linen stock and other guest supplies
Hotel in needs to meet demand of every guest should have sufficient amount of raw
material in order to render better and qualitative services to guest. Therefore, Hilton by ensuring
continuous supply of input material in order to meet changing customers demand and
preferences is able to gain competitive advantages in the industry. Thus, various importance of
forecasting linen stock and other guest supplies of Hilton hotel in growth and success of
company across nation are as follows:
Able to meet customers demand: Forecasting linen stock helps in acquiring sufficient amount of
raw material to meets needs of guest in future circumstances. So, Hilton hotel is able to arrange
sufficient amount of input or guest supplies in order to satisfy needs of customers thus it helps in
increasing profitability and performance of company.
Reduce extra cost: It also helps in reduction of wastage, time and cost of storing extra input
material in order to meet customers needs. Hilton hotel by forecasting linen stock and guest
supply is able to reduce its cost and minimize wastage of product thus it helps in effective
utilization of available resource and achievement of Hotel mission, visions and objectives.
Scheduling production more effectively: It helps in scheduling and preparing production so that
company can meet various changes in the environment in order to gain competitive advantages.
Therefore, Hilton hotel is able to gain competitive advantages by scheduling its production
process in an effective manner for achievement of company objectives.
Less safety requirements: Forecasting of linen stock and other supplies also helps in lowering
cost of safety of Hilton as company will purchase products as per demand and requirements.
P8 Importance of interrelationship between housekeeping department and other departments
Interrelationship between departments helps in achievements of goals and objective of
company in an effective manner. It can be explained through interrelationship between
housekeeping and other departments in Hilton hotel:

Housekeeping and front office: Housekeeping department has to coordinate with front office
department to ensure that all amenities and facilities are maintained in proper manner. It also
uses various information gather from front office about guest to purchase product in order to
satisfy needs of customers beyond their expectancy.
Housekeeping and Food and beverage: It also have to coordinate with food and beverages to
ensure that all safety measures are taken by food and beverage while making food. It also
supervises and monitor that restaurants and bars of Hilton are cleaned and well equipped so that
guest can have luxurious dinner.
Conference and Events and housekeeping: Conference and events department inform
housekeeping department to make necessary arrangement as per clients request to make
conference and event successful. It also ensures that safety rule is followed while events or
conference is held in Hilton for safety of guest and employees thus its helps in achievement of
company objectives.
LO4
P9 Importance of scheduling maintenance work
Schedules maintenance work helps Hilton hotel in performing each and every task in
appropriate time and efforts in order to meet customers demand and satisfaction. Schedule also
helps in reducing conflict among employees on the basis of task to be performed by each
individual in Hilton. Therefore, promote coordination and strong relationship among various
department for achievement of common objectives. Scheduling of maintenance work also helps
in planning for various work that are to be performed on prior basis so customers is satisfied and
happy with operation and services of Hilton. It also helps in analysis and evaluating various
works and resource that are need in order to manage various function of Hilton. Therefore,
scheduling maintenance work in order to provide better and qualitative services to customers by
removing all discomfort things in Hoytel.
P10 Importance of security in Hilton hotel
Safety and security of guest is most essential and every company should ensure it for
effective achievement of objective and well-established brand image. Due to increase in
terrorism, natural disasters and crimes safety of guest in hospitality industry has increased. So,
most of traveler has stop to travel through various destination because of various danger. But
Hilton by providing Guest room locking, using innovative technology and system ensure health
and safety of people and save them from various danger is able to gain customers trust. Travelers
prefer Hilton over other hotels as it gives priorities for health and safety of guest thus helps in
achievement of company objectives. It helps in retaining customers loyalty and satisfaction thus
they are ready to choose and book Hilton hotel as it not only provides good facilities but also
ensure safety of their health.
CONCLUSION

From the above analyses it can be concluded that there are various accommodation
facilities on basis of size and scope of operation of business. Customers look and choose best
hotel among various on basis of online sites, classification and grading. It can also be explained
that housekeeping plays an important role in keeping and maintaining room and all furniture in
appropriate condition. Front office is responsible for welcoming guest at first entrance and
address to various grievances of customers. At last it can be explained that safety and security of
guest is important in growth and success of business.

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