Managing Accommodation Services

Please see attached files for the assessment brief , please use some examples from hospitality industry in connections whit the brief , to show more of understanding,

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
LO3..................................................................................................................................................3
P6 Key roles of house keeping department.................................................................................3
P7 Importance of forecasting linen stock and supplies...............................................................3
P8 Importance of interrelationship between housekeeping and other departments....................4
LO4..................................................................................................................................................5
P9 Importance of scheduling repair work....................................................................................5
P10 Importance of security..........................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry is a part of service industry that includes lodging, food, events and
tourism service etc. The main goal of hospitality industry is to provide customer satisfaction and
specific experience for them. Accommodation is one of the sector within hospitality industry
which includes hotels, motels, hostels, resorts, serviced apartments etc. The hospitality industry
in UK has seen a unprecedented growth which may be because of increase in foreign
investments. Being an consultant at Octopus Investment Limited, a detailed analysis is carried
out about UK accommodation industry. This report covers different types of accommodations
services available and its scope, latest trends in accommodation services. It also includes the
roles and responsibility of front office department, contribution of housekeeping department and
the role of facilities and security within accommodation services.
LO1 and LO2- Covered in PPT.
LO3
P6 Key roles of house keeping department
House keeping is the important department responsible for the cleanliness and
maintenance of the surrounding. Effective housekeeping makes guests happy and increase
customer loyalty. Hotel Marriott, takes care about its surrounding and cleanliness and makes sure
that everything is perfect which helps in creating a happy ambience (Accardo, Kuder and
Woodruff, 2019). Housekeeping includes vacuum floors, empty in-room bins, cleaning wash
rooms, bed changing, providing fresh towels etc. Proper housekeeping helps Marriott in
attracting more customers and act as a key differentiator from its competitors.
P7 Importance of forecasting linen stock and supplies
It is the responsibility of the revenue manager to come up with the forecasting analysis.
This report is very important for making decisions to meet the future demand of the customers.
Some of its importance are stated below.
Implementing correct strategies: It is very important to regularly analyse the market
dynamics and demand and supply. This analysis helps in getting a accurate insight about the
market functioning (Özdemir, Çolak, and Shmilli, 2019). Hotel Marriott has employed an
effective team which regularly analyse the market to identify the latest trend which results in
formulating the strategies to will be beneficial for the business.

Analysing the consumption level based on past records: In this, managers analyse the
past historic data and provides information about the inventory consumption level and helps in
modifying the inventory distribution strategy (Filimonau and Delysia, 2019). Hotel Marriott, first
analyse the consumption level and then implement strategy based on the requirement. It orders
the linen and other supplies as per the forecasted result to avoid the situation of out of stock.
Reduce cost of handling: Forecasting helps in identifying the quantity required to meet
the situation and according to which order is placed. This helps in reducing the overall cost
related to handling and ordering. Hotel Marriott has established a effective inventory
management system which helps in reducing it inventory cost which is beneficial for the
organization.
P8 Importance of interrelationship between housekeeping and other departments
Housekeeping has a close contact with the other departments in the hotel and establishing
a good relationship is very essential. A detailed analysis is given below.
Housekeeping and front office: These both have are very close and requires proper co-
operation. In hotel Marriott, front office sales room and housekeeping prepares the room. Front
office informs housekeeping about the number of rooms vacated so that housekeeping
department can clean the room which can be given to another guest.
Housekeeping and Food and beverages department: The restaurants, cafes and other
food and beverage outlet requires clean hygiene environment, tablecloth, napkins etc. The staff
who is working on these outlets requires cleanliness on daily basis (Davis and et.al., 2018). In
hotel Marriott, Food and beverage department is responsible for contacting the guest and
housekeeping department is to maintain the standard of hygiene. Housekeeping is requires at all
the food and beverages outlets.
Housekeeping and the maintenance department: The most important function of
housekeeping is to maintain the hotel and the function of maintenance team is to manage the
assets of the hotel. In Hotel Marriott, a proper coordination is maintained between both the
departments (Costa, Dinis and Seabra, 2020). While doing the housekeeping work, team gets to
know about any defect in the room and they coordinates with engineering department about the
same, whose main role is to fix or replace the furniture or equipment.
Housekeeping and security department: Rooms provided to the guest are private and hotel
spends lot of money in the security and privacy of the hotel. It is the responsibility of the

housekeeping department to be alert while doing cleaning and if anything wrong is identified
should inform it to the security team as it may be possible that guest are doing some illegal
activity inside the room (Al-Aomar and Alshraideh, 2019). The staff at Hotel Marriott is trained
and made clear about such things and they work very carefully.
LO4
P9 Importance of scheduling repair work
Implementing proper scheduling plan for carrying out the repairs and maintenance of
work is very essential. It has its own importance which are stated below.
Eliminates unexpected breakdown: In Hotel Marriott, proper schedule is prepared with
respect to maintenance. Timely repairs and maintenance helps in avoiding the situation of
machine break down (Ionel, 2016). If required new machinery is also purchased if the life of the
asset is about to end. Sudden breakdown of equipments leads to bad experience by the customers
which affects the goodwill of the hotel.
Reduces cost: As repairs are carried out in a different interval of time, it helps in
reducing the cost of repairs because in case of emergency the cost increases as it becomes
important for the business to repair it any how even if it incur more expenditure. But in case of
repairs, it is not done on emergency basis. So, Hotel Marriott takes advantage of this by
scheduling the maintenance plan.
Helps in preventing problem before it occurs: Timely maintenance helps in identifying
the problem which may occur in future and helps in taking corrective actions to reduce the
impact. Hotel Marriott, uses this plan which is beneficial for the organization as it takes care of
the things before it happens and helps in smooth flow of business.
P10 Importance of security
The biggest job in hospitality industry is securitizing the facility, protecting the
employees, staff, customers, confidential data etc. The importance of security in hospitality
industry is stated below.
Prevent crime and breach of data: It is the responsibility of the hotel manager to hire highly
experienced security firm which is having expertise in dealing with hotel security (Carvalho,
and de Sousa Paiva, 2020). Nowadays, everything is digitalized and everything is interconnected
and accessing any one thing will lead to another. So, Hotel Marriott has engaged with the leading
security expert which helps in proper data management and helps in reducing the risk.

Protect the customers and staff: Hotel Marriott has established dedicated website and call
centre to meet with the any customer queries (Boaria, and da Cunha, 2020). Also, it has provided
opportunity to its guests to enrol in WebWatcher, that too free of cost for one year. It monitors
the internet sites where personal information is shared and gives notification in the form of alerts
to the consumers if any trace of personal information is found. This is helpful for both employees
and customers.
CONCLUSION
From the above it can be summarized that hospitality industry is very wide and even the
sectors within it. It has different types of accommodation service providers meeting with the
different needs and which requires different amount of investment. The key role played by front
office in an organization which is important for a successful business. The importance of
housekeeping department in providing effective accommodation services in Marriott hotel and
also the how scheduling has helped Marriott in dealing with reducing the disruption to guest
which can be caused because of sudden breakdown of machine or equipments. This has been
very advantageous for Hotel Marriott in dealing with such uncertain events. The role of
forecasting in hospitality industry has helped in reducing the extra cost which can be caused
because of handling extra material or supplies and it also helped Marriott in meeting with the
future needs. Also, the interrelationship between housekeeping department and other
departments in the hotel is very crucial as all are interconnected and requires proper
coordination. So, it is very essential to consider all these factors before making any decision
regarding investment. Based on the analysis, it is recommended to invest in Airbnb or hotel
which is the latest trend and profitable but requires huge investment.

REFERENCES
Books and journals
Accardo, A. L., Kuder, S. J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
Davis, B. and et.al., 2018. Food and beverage management. Routledge.
Filimonau, V. and Delysia, A., 2019. Food waste management in hospitality operations: A
critical review. Tourism management. 71. pp.234-245.
Al-Aomar, R. and Alshraideh, H., 2019. A service-oriented material management model with
green options. Journal of Cleaner Production. 236. p.117557.
Ionel, M., 2016. Hospitality industry. Ovidius University Annals: Economic Sciences
Series. 1(1). pp.187-191.
Carvalho, L. M. C. and de Sousa Paiva, I. C., 2020. Sustainability Reporting in Hospitality
Sector. In Strategic Business Models to Support Demand, Supply, and Destination Management
in the Tourism and Hospitality Industry (pp. 150-163). IGI Global.
Özdemir, A. İ., Çolak, A. and Shmilli, J., 2019. Business process management in hotels: with a
focus on delivering quality guest service. Quality & Quantity. 53(5). pp.2305-2322.
Boaria, F. and da Cunha, A. A., 2020. The Management of Social Media and the Relationship
With the Client From the Perspective of the Managers of Small Hotels in a City in Brazil.
In Handbook of Research on Social Media Applications for the Tourism and Hospitality
Sector (pp. 385-403). IGI Global.
Talib, A. A. A., Ariff, N.R.M., Hanafiah, M.H. and Hasim, M.S., 2019. Positioning Strategic
Sustainable Facilities Management (SFM) for Hotel Industry in Malaysia. Asian Journal of
Quality of Life. 4(17). pp.49-62.
Casais, B., Fernandes, J. and Sarmento, M., 2020. Tourism innovation through relationship
marketing and value co-creation: A study on peer-to-peer online platforms for sharing
accommodation. Journal of Hospitality and Tourism Management. 42. pp.51-57.
Inversini, A., De Carlo, M. and Masiero, L., 2020. The effects of customer-centricity in
hospitality. International Journal of Hospitality Management. 86. p.102436.
Costa, R., Dinis, G. and Seabra, R., 2020. Local Accommodation Establishments' Strategies in
Social Media. In Handbook of Research on Social Media Applications for the Tourism and
Hospitality Sector (pp. 334-348). IGI Global.
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