Managing Accommodation Services in the Hospitality Industry

MANAGING
ACCOMODATION
SERVICES
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Identify the scale and size of the accommodation services found within the hospitality
industry...................................................................................................................................3
P2 Explain the different forms of ownership available to accommodation services.............3
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation...............................................................3
TASK 2............................................................................................................................................3
P4 Explain the organisation of front office functions within variety of accommodation
services...................................................................................................................................3
P5 Roles of front office in selected organisation ...................................................................3
TASK 3............................................................................................................................................3
P6 Review the key roles found within the housekeeping department in a selected organisation
................................................................................................................................................3
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand...........................................................................................3
P8 Illustrate the importance of inter-relationships between housekeeping and other key
departments within a selected organisation and services.......................................................3
TASK 4............................................................................................................................................3
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests..................................................................................................................................3
P10 Discuss the importance of security within a selected organisation.................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4
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INTRODUCTION
Accommodation management in present time, can be defined as the service offered by
hotels, motels to their clients where they can stay on a temporary basis. This type of
administration consists of different elements and standards like maintenance, cleanliness,
budgeting that leads visitors to get rooms among different places in affordable prices (or based
on different needs like luxury and so on). On the other hand, it has been analysed that this is one
of the fastest growing sector in all over the world and raised economic conditions in an
appropriate manner. In present context, organisation that has been taken into consideration is
Marriott International, which is one of the crucial hotel chain that offers it's clients with exotic
and luxurious stays in their hotels. Away with this, report is going to be enclosed with different
sizes and scale within the accommodation services. Also, assignment will show various forms of
ownership role grading, classification systems and online review sites of this organisation.
Lastly, assessment will aid in enhancing knowledge related to various aspects through which
management within hotel industry could take place.
TASK 1
P1 Identify the scale and size of the accommodation services found within the hospitality
industry
In present time, hospitality industry pictures of different sizes and scale in relation to
accommodation (Common, Flynn and Mellon, 2016). Some of these different types based on size
and scale are presented underneath:
Budget hotels- this is considered to be a place where budgetary rooms and different
services like amenities along with the facilities are provided to visitors. This is the place where
target market of hotels stays on different travellers who has only visited the hotel to sleep over and
go to the next destination in the next couple of days and major preference over here stays of these
visitors to not to lose money their budget on luxurious hotels. It has been found that these hotels
basically offers only limited services to guests based on the requirements of their own where they
only serve breakfast.
Full service properties- In this they offers various kinds of services that are included in the
bill. These covers the cost of accommodation, restaurant, meal like brunch, breakfast, lunch, lounge,
concierge, and many others. The Marriott Hotels provides full hospitality to all its guests as they
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need further personnel to support the tourists of luxurious amenities like Wi-Fi, TV and many
others.
Resort hotels- These lodgings specifically arranged in mountains, island, intriguing areas
that are specifically away from urban areas or the city zones. It chiefly offer cruising, golf,
recreational offices, climbing, sports, for example, tennis, swimming, etc. The primary point of
resorts lodging is to make significant experience for their guests with the goal that they would visit
it once more. There are numerous retreats who open on opportune premise with the goal that
visitors can appreciate.
P2 Explain the different forms of ownership available to accommodation services
In today’s hospitality industry, it has been analysed that there are various forms of ownership
available and some of these are presented underneath :
Leased Ownership- this type of ownership is particularly being considered as a contract
which take place among both lesser and lessee, where a particular hotel is being owned by
another person who has taken the lease for a particular period of time (What are the Different
Types of Hotel Ownership?, 2012). This is where lessee basically delivers or provides rent to the
owner of the hotel on monthly basis or it can be quarterly or yearly basis as well. If it is talked
about Marriott International then this hotel chain has also leased number of hotels in all over the
world in order to serve the prime clients.
Managed or Private Under this type of ownership, it is said that sole proprietor or a
number of partners basically takes decisions in relation to serving the best to the clients. This is
where, these individuals works for earning profit. In present context, there are many hotels in all
over the world that has owned by a private owner and serving the best to clients.
Franchised Ownership- Ownership type, where an individual takes franchisee offer
famous hotel like Marriott, Ibis, Hilton and more, where business's trademark, patent, logo etc
effectively being utilised so that to grab the attention of customers where and agreed amount is also
be given to to the franchisor who has only the hotel chain or a hotel.
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation
Specifically, there are many type of grading systems that are available in today’s hospitality and
tourism industry where the three terms grading, classification system along with the online review
are said to be some of the crucial ones (Perić, Đurkin and Wise, 2016). Grading, classification
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