Managing Accommodation Services

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
a) Introduction to hospitality industry and how sector of accommodation assist in contributing
to respective industry..............................................................................................................3
b) Kinds of services of accommodation along with difference among commercial as well as
non-commercial enterprise ....................................................................................................4
c) Several types of ownership forms which are relevant to services of accommodation.......6
d) Grading and classification scheme along with evaluating their role which they have played
while actual visitors are looking for and booking accommodation........................................7
e) Role played through online review sites like TripAdvisor whenever actual visitors is
looking for and booking accommodation...............................................................................9
f) Main Function of Front Office in relation with three kinds of accommodation provider 10
g) Key roles of Front Office department in order to meet business goal and objective of
organisation..........................................................................................................................11
h) Critically evaluates role of services of accommodation as well as Front Office in order to
achieve positive reviews, profitability and enhanced guest satisfaction..............................12
PART 2..........................................................................................................................................13
a) Main key roles of housekeeping department and their interrelationships among
housekeeping as well as other departments in order to render quality provision and services13
b) Role of forecasting linen stock and other guest supplies in order to manage concern....14
c) Explain and evaluate importance of maintenance and security to overall guest satisfaction
..............................................................................................................................................14
d) Critically evaluate significant of communication among housekeeping as well as facilities
department in order to provide high and effective quality accommodation services which
helps in meeting overall guest satisfaction...........................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Accommodation management is defined as service in which business offers
accommodation are managed in proper and effective manner (Agutter and Kevin, 2018). The
services related to managing accommodation are required in both private as well as public
sectors. Establishments such as conference centres, government care homes, hotels, cruise ships,
hospitals, housing associations requires management services which would see monitoring of
each and every facility. It is needed where individual sleeps, eats and requires basic shelter. The
person who manages accommodation are called accommodation manager who are liable for
overall activities related with living. It is very important for hospitality sector to have proper
accommodation management so that they can attract large number of tourists in an effective and
efficient manner. The person visit various places needed proper accommodation so that they get
better experience of their tour. The report is divided into two parts where organisation chosen is
Hilton Hotel which was founded in 1919 headquartered at McLean, Virginia, U.S. It is regarded
as global brand which is operating in six continents and 85 countries. The main aim of report is
to explain various kinds of services of accommodation that are presented in hospitality sector. It
has covered roles of front office department under services of accommodation. It has also discuss
about contribution of housekeeping department in order to provide high quality accommodated
services to guests and visitor. The hospitality sector should have proper maintenance and security
department to provide safety to their guests.
PART 1
a) Introduction to hospitality industry and how sector of accommodation assist in contributing to
respective industry
Hospitality industry is defined as business that is liable for providing accommodation and
services of foods in different places like resorts, conference centres, hotels, amusement parks,
theme and so on (Burton and Kellaway, 2018). This is considered as part of huge enterprise
which is called travel and tourism industry. This industry is vast group of business having
common goal to provide relevant or desired services to guests, visitors, travellers. The tourism
and hospitality rose to become two largest global industries at marketplace. Non commercial
institution focus on providing lodging and food to the people who are availing services of hotels.

This is regarded as fastest increasing industry at marketplace that assist in contributing towards
rise in economic development of nations.
This contains five various areas of hospitality sector like events, food services, hotels,
travel & tourism, luxury services and others (What are the 5 Different Sectors of Hospitality
Industry, 2019). Out of which, accommodation sector is the most essential part of hospitality
industry which focus on providing high quality hotels, rooms, living place to visitors and guests
in an effective and efficient manner. The accommodation is also called lodging, staying at hotel
which rise from luxurious hotels to lavish camp-grounds and resorts. The accommodation ranges
from breakfast & bed accommodation and business to another services and assist that are offered
after lodging. Here, services which is provided to guests, visitors is regarded as critical part in
providing services related with lodging. There are three things which are very important out of
which accommodation is the first and transportation and food are other significant factors. In
current scenario, more focus is provided for improving housing happening of individual while
travel across world. The primary kind of accommodation as well as hotel services are suites,
resorts and lodging. In lodging, group focus on travelling from one to another place where they
need place for sleeping. Shelter will keep visitor safe from nature, disasters and so on. It resulted
into reservation of rooms as well as lodges by people for their staying. Apart from general
lodges, hotel provide luxury suites for staying which are suitable and expensive in nature. The
third service is resorts which is popular among travellers.
The supply of accommodation directly influence on development and success of tourist
destinations which contributes to tourism improvement objectives and plan. It is very essential
for accommodation sector to ensure and provide with premium facilities as well as services to
their people and guests in order to attain set goal and objectives in an effective and efficient
manner. Therefore, in this way, accommodation sector contributes in development of hospitality
industry.
b) Kinds of services of accommodation along with difference among commercial as well as non-
commercial enterprise
Individual are travelling from one location to another in order to spend their pleasure time
with family, friends, relatives to gain better experience where they want safe and happy staying
(Carrim, 2016). This is significant for hospitality industry to supply with appropriate

accommodation services to their invitee, visitors and other so that they create good experience.
The various types of settlement work found within hospitality sectors are described below:
Hotel- The highly tourist destinations places and cities offers hotel for accommodation
and lodging to ample size of consumers, guests. Hotel focus on supplying maid services,
television set, gyms, restaurants, game centres, private rooms, bathrooms and so on. Opening
hotel requires cost that depends on amenities and size and compared with standard system of
rating. It is regarded as great place for hosting business functions and events. These hotels can be
from one to seven or more star depending upon place where it has operated its business. The high
class hotels in Bay Area are Rosewood San Hill in Menlo Park, Park Hotel & Spa in Lafayette,
Fairmont in San Francisco (Hospitality 101: Different Types of Accommodation and Marketing,
2016). It includes features like living rooms, concierge, work desks, 24 hours receptions, pool,
fitness and other facilities.
Bed and Breakfast (B&Bs)- In this type of accommodation, people should be provided
with warm place, home cooked food in morning time at their bed. In order to start B&Bs, money
will required which will be returned in future time period. The up keeping and maintenance is
not very expensive and easy as comparing to larger hotels. Historical and Quaint building assist
in making delightful B&Bs like Churchill Manor in Napa and Mill Rose Inn.
Motel- It maintain demographic target that consists of travellers on long distance journey
(Celata, Hendrickson and Sanna, 2017). This is similar to hotel which offer minimum services
and amenities. The motel rooms has parking too for easy come and leave access. It is less
expensive for operating which provide less leisure activities and amenities which are just place
for spending night off road. Example of motels includes Motel 6 and Super 8.
Inn- It is the place of warm food, safety and comfort for weary travellers. This is found
near highways or country road who are looking for one or two night stays. It is among the size of
motel and hotel in respect of space, amenities and is more comfy than normal staying or
building. The travellers who go for long journey requires temporary place for staying or sleeping
before continuing on their travels.
Hostel- It is the place provided to travelling wanderer who want to stay on limited
budgets. This is shared living place where visitors or guests has to mingle with other travellers. It
is cheap in nature as requires less cost for running. It is opened in that places where facilities and