Managing Accommodation Services Assignment : Hilton hotel

MANAGING
ACCOMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................4
TASK 1............................................................................................................................................4
Criterion and size of accommodation services within hospitality industry............................4
Different forms of ownership available to accommodation services.....................................9
The roles that, grading, classification systems and online review sites play when potential
guests look for and book accommodation............................................................................11
Assessment of accommodation services, grading and reviews upon decision making of guests
..............................................................................................................................................16
Critical evaluation of how accommodation services help in guest satisfaction...................16
TASK 2..........................................................................................................................................17
Front office functions within a variety of accommodation services....................................17
Key roles within the front office department in hotels.........................................................19
Key roles found within the housekeeping department...........................................................1
The importance of forecasting linen stock and other guest supplies......................................2
Interrelations between housekeeping and other department..................................................3
The importance of scheduling maintenance or repair work to minimise disruption to guests4
Importance of security within an organisation.......................................................................4
Role of maintenance in accommodation services to ensure overall guest satisfaction..........5
Critical evaluation of the importance of communication between housekeeping and facilities
department..............................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Managing accommodation within the hospitality industry plays a crucial role as this is
termed to be the most largest sector with the industry of tourism. Every association within this
field deals in providing their satisfaction by rendering better quality of services so that they can
increase their visitor use of services and regular visits. As industries are growing rapidly so it is
necessary for the management of this tourist industry to provide their customers with full
satisfaction of their needs in order to remain at higher position in the market place by generating
higher amount of revenue. The assignment is based on the chosen hotel which is Hilton hotel
which is one of the leading multinational hotel in the American economy. This assignment
involves the study on the various topic such as overview about the accommodation services
along with its different forms of ownership. Apart from this the study also covers the topic
related to the functioning of the front office and housekeeping within the business so that the aim
of the hotels can be achieved in a proper manner. In this file the discussion on the significance of
the housekeeping will be addressed along with installation and safety function of the
accommodation services(Ahmad, Jabeen and Khan, 2014).
PART 1
TASK 1
Criterion and size of accommodation services within hospitality industry.
The success of the hotel industry depends upon how effective and best services related to
the accommodation and other facility its furnish to its potential customers. The major purpose of
this accommodation industry is to retain their customers visits within the hotel by managing all
the accommodation services in a proper way. As the business of hospitality cover a huge market
by operating its business in different different sectors such as the business of hotels, events,
cruise line etc. so that vast areas can be covered. And the services to all the guests arriving to the
hotel can be rendered in a effective manner(Amoako and et. al., 2012). The scale and size of the
hotels as compared to quantity are :

Table 1 :- According to the ace rating how many hotels in the UK economy are operating:
Hotels star rating Numbers(2019)
1 star 6956
2 star 6799
3 star 7697
4 star 4535
5 star 3369
Interpretation: As per the preceding graph, it can be summarised that the number of hotel
operating with 4 and 5 star are comparatively less than the hotels which are successful in
providing services to the customers by holding 3 stars.
Table 2:- Series of motels which are operating their concern in London.
Hotels in London Numbers(2019)
One star 1125
Two star 959
1 star 2 star 3 star 4 star 5 star
0
1000
2000
3000
4000
5000
6000
7000
8000
6956 6799
7697
4535
3369 Numbers(2019)

Three star 700
Four star 639
five 590
Interpretation: From this graph, it can be inferred that the business with one start rating in the
London is operating successfully as compared to other rating criteria such as 3 start or 5
star(Barlow, Roehrich and Wright, 2013).
Table 3:- The amount of hotels operating in UK in opposition to other countries.
Hotels as compare to other countries Number(2019)
United kingdom 5098
United states of America 7399
Singapore 4299
France 6329
Thailand 6963
One star Two star Three star Four star five
0
200
400
600
800
1000
1200 1125
959
700
639 590
Numbers(2019)

Interpretation: According to the preceding graph it can be summarised that the the economy of
UK fosters second last position in relation to the numbers of hotel operating as compared to the
other countries.
Table 4:- The definite quantity of hotel as equivalence to Bed and breakfasts.
Particular Number(2019)
Hotels in UK 5597
B&Bs 3564
United kingdom
United states of America
Singapore
France
Thailand
0
1000
2000
3000
4000
5000
6000
7000
8000
5098
7399
4299
6329
6963
Number(2019)