Managing Accommodation Services in the Hospitality Industry

MANAGING
ACCOMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
TASK 1............................................................................................................................................3
Scale and size of accommodation services within hospitality industry.................................3
Different forms of ownership available to accommodation services.....................................4
The roles that, grading, classification systems and online review sites play when potential
guests look for and book accommodation..............................................................................6
Assessment of accommodation services, grading and reviews upon decision making of guests
................................................................................................................................................9
D1 : Critical evaluation of how accommodation services help in guest satisfaction...........10
TASK 2..........................................................................................................................................10
Front office functions within a variety of accommodation services....................................10
Key roles within the front office department in hotels.........................................................12
Key roles found within the housekeeping department...........................................................1
The importance of forecasting linen stock and other guest supplies......................................2
Interrelations between housekeeping and other department..................................................3
The importance of scheduling maintenance or repair work to minimise disruption to guests4
Importance of security within an organisation.......................................................................4
Role of maintenance in accommodation services to ensure overall guest satisfaction..........5
Critical evaluation of the importance of communication between housekeeping and facilities
department..............................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Managing accommodation within the hospitality industry plays a crucial role as this is
termed to be the most largest sector with the industry of tourism. Every association within this
field deals in providing their satisfaction by rendering better quality of services so that they can
increase their visitor use of services and regular visits. As industries are growing rapidly so it is
necessary for the management of this tourist industry to provide their customers with full
satisfaction of their needs in order to remain at higher position in the market place by generating
higher amount of revenue. The assignment is based on the chosen hotel which is Hilton hotel
which is one of the leading multinational hotel in the American economy. This assignment
involves the study on the various topic such as overview about the accommodation services
along with its different forms of ownership. Apart from this the study also covers the topic
related to the functioning of the front office and housekeeping within the business so that the aim
of the hotels can be achieved in a proper manner. In this file the discussion on the significance of
the housekeeping will be addressed along with installation and safety function of the
accommodation services(Ahmad, Jabeen and Khan, 2014).
PART 1
TASK 1
Scale and size of accommodation services within hospitality industry.
The success of the hotel industry depends upon how effective and best services related to
the accommodation and other facility its furnish to its potential customers. The major purpose of
this accommodation industry is to retain their customers visits within the hotel by managing all
the accommodation services in a proper way. As the business of hospitality cover a huge market
by operating its business in different different sectors such as the business of hotels, events,
cruise line etc. so that vast areas can be covered. And the services to all the guests arriving to the
hotel can be rendered in a effective manner (Harkison, Hemmington and Hyde, 2018). The scale
and size of the hotels as compared to quantity are :
Hospitality business grows rapidly at the time of vacations as a lot of tourists visit at that
time in various cities of UK. In that case the number of hotel in UK is 700 which provides
employment to 3.2 millions of people. Contribution of the accommodation industry is huge in
UK as they place attracts a lot of tourist. Due to this the number of hotels are increasing which

has reached to approximately 9700 hotels. On the basis of various surveys it is identified that
91% of the people get their reservation done which increases the profitability of the organisation.
In most of the region of UK, the investment opportunities are so high because of more
attractive destinations. It will further grow as the innovation is taking place in the technology
and has been effici9entlty been adopted by the players in the accommodation industry.
Different forms of ownership available to accommodation services
As this industry of the hospitality is huge and there are various sectors operating in it. In
order to this the management of the accommodation is done in a various ways so that affectivity
in the management of all these accommodation services can be bring in a significant manner.
Various services which are offered by the 5 start hotel are of staying in the hotel, food is
provided to the people, they have been provided various transportation services, spa, various
recreational activities etc. Below mentioned are the forms of ownership which are available
within the accommodation services:
Privately owned hotels: This is the type of ownership in the accommodation services
where the business is privately owned and managed by a single entity bearing all the prevailing
risks and liabilities associated with the firm. In this ownership form the hotel will be managed by
a single person and all the decision in relation to the operating of business, its strategies and
policies and decisions will also be formed by the individual only. In this ownership the
dependency regarding the business success and failure is also upon the person who is solemnly
operating the firm (Hyndman and Athanasopoulos, 2018). For Example : There are people who
invest more in hotels as the industry is more attractive as the ROI is very high.
Advantages Disadvantages
 The advantage related to the privately
owned firm is that it enables the
manager of the Hotel in forming their
own decision regarding the working so
that the effective performance within
the concern can be carried out without
any disruptions and have full control
 This is disadvantage for the business
owner of the private firm as the
manager of the hotel who owned in as a
single entity can not get listed in the
stock trade market and the sale of stock
in this is also not possible due to which
the hotel has to undergo certain issues

over the business finance so that the
allocation can be done in a best
possible way.
such as in case of Hilton the same
happened.
Leased hotels: This form of ownership of hotel is the one where the owner himself gives
hotel of the lease where all the finance activities are managed and controlled the lessee to who
the hotel has been given on lease. Direct with this understanding of the lease both the person
owner as well as the lessee remains in touch for the longer duration of time and operates the
business by successful contract.
Advantages Disadvantages
 Through this the association will be at
benefit as through the contract of lease
the lessee don't have to invest capital in
the business and the capital which he
have can be utilised further for the
growth and development of the
business in the competitive market.
 This is based on the long term contract
which bound a company to pay the
specific amount for a longer time and
bear all the expenses. In become burden
on the company when the lease property
is not utilised by the company for
example the Imperial hotel has acquired
various property on lease which they
have not used (Common, Flynn and
Mellon, 2016).
Managed hotels: This form of the ownership is the one where the individual in the
market places seeks to invest in the business but due to lack of the skills and knowledge about
how the investments should be done they are not capable enough to invest. Here the person wish
to hire the management company who can easily form the decisions related to these issues.
Advantages Disadvantages
 In this the business can easily form
their decision by working with the
specialist . These specialist will allow
them in managing their cost and
 The disadvantage of this ownership
form in the accommodation services is
that the business have to face from high

resources in a effective manner so that
operating of the hotel can be done in a
best possible manner. For example :
Danny's Place.
amount of conflicts and challenges.
Franchises: in this ownership form the business allows other national and regional firm
to use their logo, protocols and the name so that the operation burden from the organisations can
be lowered down and working can be perform in a smooth manner (Cvelbar, Grün and Dolnicar,
2017).
Advantages Disadvantages
 The advantage of this ownership is that
other firm can easily enjoys the brand
name and can earn higher rate of profit
in the market.
 Here the business has to undergo higher
amount of capital investment due to
which the business have to suffer from
losses. For example : Pine lake resort.
The roles that, grading, classification systems and online review sites play when potential
guests look for and book accommodation.
While preferring the hotel these online sites plays a vital role on the basis of their
grading, classification and review of the visitors. All these factors supports the visitor in
choosing their accommodation services by checking their rating which the customers who have
already stayed in the hotel has given so that later on the customer arriving can check the grading
and form the decision to stay at that particular place by matching their own requirement. Apart
from this classification of the Hotel also have provide the customers with certain rights to choose
the hotel of their choice on the basis of its prices, services, accommodation etc. All these online
review sites has also enable the visitors in their classification of the hotel such as Tripadvisor,
Google, Agoda etc . In similar way the Customers will prefer the hotel that is Hilton on certain
elements such as essential items, primary needs, lavishness and hyper lavishness (Horwitz,
2015).. These are mentioned below as:
Essential:- Essential items are those which are the primary needs of the customers while
visiting the hotels . In order to this the manager of the Hilton must ensure that they renders their