Managing Accommodation Services in Hospitality

MANAGING ACCOMODATION SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
PART A...........................................................................................................................................4
P1 Scale and size of accommodation services in hospitality.......................................................4
A Introduction of hospitality industry.........................................................................................5
B. Different types of accommodation services and difference between non-commercial and
commercial businesses.................................................................................................................6
C. Different types of ownership applicable.................................................................................7
D Grading and classification systems and role played................................................................8
E. Role played by online reviews such as TripAdvisor...............................................................9
F. Function of Front Office in reference to three different type of accommodation services.. .10
M1 Evaluate the range of different accommodation services and implication of grading,
ownership, classification and other type of online reviews based on guest decision making.. .11
G. Key roles of front office department in meeting business objectives...................................12
M2 Analyse that how front office department operation within Travelodge hotel meet the
overall enterprise mission and objectives..................................................................................13
H. Critically evaluate the role of accommodation services and also determine the role of front
office to achieve the positive reviews, enhance guest satisfaction and profitability.................13
PART B.........................................................................................................................................14
I. Discuss about four different role of housekeeping department in Travelodge and also
evaluating the relationship between other departments and housekeeping...............................14
J. Describe the role of forecasting linen stock and other type of guest supplies in order to
manage Travelodge efficiently and effectively.........................................................................15
K. Discuss about the significance of security and maintenance in Travelodge to ensure
consumer satisfaction.................................................................................................................17
P9 Discuss about the importance of scheduling maintenance and repair work to reduce
disruption to guests with VIP or standard guest........................................................................18
P10 Significance of security within a Travelodge firm.............................................................18
M4 Analyse the role of maintenance which plays within accommodation services to ensure
customer satisfaction.................................................................................................................19

L. Discuss about the significance of communication in between housekeeping and facilities
department which provide an effective quality of accommodation services.............................19
D3 Critically evaluate the significance of communication between housekeeping and facilities
department which providing the effective quality accommodation services.............................20
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Accommodation service are the activities which are involved in order to manage various
accommodation services which are provided directly or indirectly by the hotels. Success and
profitability of the hotel depends on the services which are offered to customers.
Accommodation is a broad sector within the hospitality industry which may be ranging from bed
and breakfast hotels and enterprises to various other facilities which offer different lodging
services. Within the hotel business accommodation services forms an vital part for satisfying the
customers and it may be of various types depending on the nature of hotel. In this report
Travelodge Hotel is taken as an organisation, it is a private hotel operation across UK. It is the
second largest brand of hotel in UK on the basis of budget and number. Present report discusses
about types of accommodation services that are available in hospitality industry and also
discusses about the role of front office department in accommodation services. This report also
includes the contribution of Housekeeping department in providing effective accommodation
services to customers. This report also discusses the role of security and facilities in providing
effective accommodation services to guest in the hotel.
PART A
P1 Scale and size of accommodation services in hospitality
There are various types of accommodation services within the hospitality industry which
are offered to customers like hotels- which are found mainly in cities as well as in various tourist
destinations. These hotels offers various types of products and services to guests like
accommodation and lodging services, and it can be divided into two major services like
overnight accommodations for travelling people away from home. Another option is providing
service to people dining outside form their home. Another type of accommodation services is
motel, which is basically named after motorist hotel. Motels maintains the demographic targets
which consists of travellers travelling long distance journeys. Motels are similar to hotels but
offer minimum amenities to their customers. Another type of accommodation services are
hostels, these are the accommodation services offered to wanderers which are need of place to
stay within the limited budget. Hostel acts as perfect but temporary communal home for
wanderers. Inn is also type of accommodation services which is defined as a place for comfort,
safety, warm food for weary travellers.

A Introduction of hospitality industry
Hospitality industry is referred as a very large service industry which is full of services
like accommodation services, lodging services, food and drinking services, transportation
services etc. It is the industry which totally depends on the availability of disposable income and
leisure time. It is one of the major industry in UK, as per the records hospitality in the country
comprises of 127,000 businesses approximately and it is the industry which is responsible for
providing an employment to more than 1.6 million people in the country (Bharwani and Jauhari,
2017). In UK there are more than 22,000 hotels, motel and guest houses in which Travelodge is
one among them. There are various accommodation services in hospitality industry and some of
them are mentioned below:
Full service properties: It describes the hotel in which variety of different services are offered
to guests and all the services are offered on price to customers. Such type of hotels are very
expensive as hotel charges for all the services in a single cost and customers will not be further
encountered with extra cost. The price may be charged on food and beverages, shuttle services,
room services etc. Example of full service hotels are Travelodge, Hilton Hotel etc.
Basic services properties: These are the hotel in which guests are offered with basic services at
hotel like food and beverages and room services. Such hotels are less expensive as compared to
full service properties. Example of basic service hotels are Apex Hotels, Comfort Inn etc
Resort Hotels: There are the hotel which offer full service lodging facilities to customers and
are usually located in such areas where customers can relax or recreate like sea shores, beaches,
historic areas,parks etc. some resort hotels operates seasonally and does not operate throughout
the year. Resort hotels provides much more services than meals and lodging. Resorts are self-
contained established and offer to customers more than vocational needs. Also, owner of these
hotels can vary between the functionality, timeshares and may be owned by single parent
company for example The Belfry Hotel and resort, Sands Hotel Resort and Spa,etc.
Budgeted hotels: These hotels are commonly known as bes and breakfast hotels and only
provide basic amenities and facilities to customers. Example of budget hotels are Britania Hotels,
Holiday Inn Express, etc
Condotels: These hotels are the hybrid of hotel and condominium which are bing operated as
commercial hotels even if its units are being owned individually (Reardon, Ryan and Wanhill,
2015). Condotels have got reservation and rental desks, food and telephone services and also

provide daily cleaning services to customers. Also, these hotels have got short term occupancy
which means that guests have to stay for short term periods. Examples of such type of hotels are
Leavenworth, Kara's Condotels, etc.
B. Different types of accommodation services and difference between non-commercial and
commercial businesses
In hotel there are various types of accommodation services but two basic accommodation
services which form the lifeline for hotels are Front office and Housekeeping services which can
be explained as:
Front office: This is considered as one of the most important sector for hotels which are
responsible carrying out various key function of the hotel like bookings. There are various
functions which are performed by the front office departments like welcoming guests entering
hotel, helping them with register, carrying their luggage, mentioning opening and closing times
etc. This are responsible for generating of profit for hotels are they contribute in selling of rooms,
services in order to maximise the occupancy of the hotel (Bould and et.al., 2018).
Housekeeping: It is the operational department in Travelodge and provides the services of
maintenance, cleanliness and aesthetic upkeep of public areas, rooms as well as surroundings
(Durodola, Ayedun and Osmond, 2016). Housekeeping department may have less or no contact
with guests but plays and important role in providing a positive experience to guests. They are
responsible for enhancing the quality of the hotel in order to put positive impression of guests
arriving hotel.
Commercial business are the businesses which operate in order to make profits and are
paying taxes on the profit gained. The proprietors of the business are the owners of the business
and the result of operating a business may be a profit or loss which are distributed between the
owners. Commercial business are involved in selling of goods and service to customers or to
other businesses in order to generate profit (Pastiu, Munteanand MAICAN, 2017). Also, the
financial statements which are provided or included in the commercial businesses may include
profit and loss statements and accounts, trading accounts and balance sheet.
On the other hand non-commercial businesses are the business which does not have goal
of achieving profits but provide services to public at a large. Within the non-commercial
businesses subscribers are also known as members of the business. As, such businesses does not
operate for profits so, the results of the business is called deficit or surplus and the surplus and