Importance of Safety and Security Measures

The provided report emphasizes the significance of safety and security within a selected organization, InterContinental Hotel Group. It highlights the need for hotel management to prioritize both guest and staff safety, as well as system security, through measures such as biometric locking systems, smart card locking systems, central air conditioning system checks, fire extinguisher updates, and regular equipment inspections.

Managing accommodation
services(PART 2)

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 3.................................................................................................................................................3
P6 Review the key roles found within the housekeeping department in a selected organisation....3
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand....................................................................................................................3
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality........................................................4
TASK 4.................................................................................................................................................5
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests...............................................................................................................................................5
P10. Discuss the importance of security within a selected organisation.........................................5
CONCLUSION....................................................................................................................................6
REFERENCES.....................................................................................................................................7

INTRODUCTION
In this report, a study will take place on different types of facilities that are provided by
hospitality sector in relation to accommodation, along with this, a study will get conducted on the
Front Office department of the organisation. Along with this, a discussion will take place on how
much house keeping is essential for accommodation services. Also, roles of responsibilities
performed by security and other facilities in accommodation services will come in this study.
TASK 3
P6 Review the key roles found within the housekeeping department in a selected organisation.
House keeping is considered as one of the most important department in hospitality industry,
as they use to provide services related to daily maintenance like cleaning and maintaining rooms for
organisations like InterContinental hotel groups. Some of the importance of house keeping for
InterContinental hotel groups are as follow :-
1. Follow the rules and regulations of organisation so that they can maintain and clean the
room of hotel. As they use to clean the bed, dusting, vacuuming, and cleaning and sanitizing
bathrooms.
2. Collect the uniform from the employees of different departments and give them to laundry
service and also provide employees clean and ironed uniforms.
3. Store the chemicals on the place which is designed according to the legislations of
organisation and also have to keep them away from general public.
4. They have to greet their guests and also have to acknowledge them.
5. They have to report the department heads and have to give status of services, so that the room
can sold to any customer.
6. They have to give details about the wear and tears that need maintenance in organisation so that
their functioning do not get affected.
7. They are required to follow all the safety measures and regulations and also have to report
immediately when any case of safety or health measure accident.
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand.
It is the duty of house keeping department of an organisation for managing the guest room and
also to provide required facilities, so that their guest do not face any problem ( Odunlade, 2012). As no
one carry each and every required things with them, therefore organisation have to provide some of
these to their customers. Some of these supplies are as follow :-

Guest Supplies Importance
Bedding and Bedside Supplies It required to have proper mattresses, bed sheets,
pillows and their covers along with mats on both
the sides of bed. Also, a telephone device is
required along with the list of numbers which
make guest connected with organisation.
Hospitality tray Hospitality tray is a set which consist some bags
of tea, coffee, coca powder, creamer and sugar.
Along with this, tray have black and white
pepper powder and salt. Along with electric
kettle, spoons, cups and water bottles.
Bathroom attachment Hotel use to provide some basic required
materials in bathroom. That involve, shower and
bath tub with hot and cold water mixer. Also, it
have soap dispenser, toilet paper, towel and
towel holder and many other.
Linen Stock It have a couple of large towel along with with a
set of small towel, which are needed for wiping
the body parts.
Vanity Tray Vanity tray is a collection of shower gel,
shampoo and conditioner. Along with this, many
hotel provide shower cap, head and foot cleaner,
and body lotions and moisturisers.
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organisation to provide quality.
It is very much necessary for organisation like InterContinental hotel group to make an
effective relationship between housekeeping and other departments, some of these are as beneath :-
Other department Description
Coordination of house
keeping with HRM
HRM department of InterContinental hotel group use to hire new
employees which are required for the organisation so that they can
attain their goals ( Rose, 2014). Housekeeping department have to

make coordination with them, so that they can get employees of good
skills when they are needed.
Coordination of house
keeping with front end
office
It is very important for housekeeping department to make
coordination with front office department, as this will help them in
getting knowledge about where the have to give their service and
when they have to give it.
Coordination of
housekeeping and
food department
This is very necessary for food department and house keeping
department to make good coordination, as his help them in keeping
their area clean. This also help in proving proper hygienic activities
which are required for keeping their food healthy.
TASK 4
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to guests.
Maintenance of any hotel is basic factor which a guest observes when they come to stay. The
service of hotel maintenance is provided for customer loyalty and satisfaction. Marriott makes
arrangements for pleasant stay of guests. The interior of hotel's lobby and room undergo maintenance.
Some of the maintenance works that should be considered are as follows: - Carpentry and furniture maintenance : Carpentry repairing works are regularly done in
Marriott hotels. It helps in giving good furniture and maintenance to people staying in hotel
premises ( Wirtz and Lovelock, 2016). Marriott hotels are involved in bed repair, interior
repair, décor repair etc in regular interval of time.
 Plumbing and electrical systems : Plumbing and electrical system of any hotel are
important facilities provided for comfort of customer. These systems of Marriott Hotel are
inspected for failure or defects. It ensures proper supply of water and electricity for
convenience of people.
P10. Discuss the importance of security within a selected organisation.
InterContinental Hotel Group is a hotel chain which is serving in hospitality service since
2003. Hotel business can be sustained only by providing customer loyalty and satisfaction. Hotels have
to take care in giving good facilities to people who are coming to stay in their hotel. Management of
Hotel takes care of customers as well as staff to run the business. Safety and security is initiated for
both guests and managers including staff people of hotel. Customers agrees to stay in hotel when they
rely on management of that hotel so it is necessary to fulfil safety and secure needs of people. The most
important thing to be taken care is safety of luggage of guests staying in hotel ( Jamieson and

Jamieson, 2014). There are following kinds of safety aspects in hotel safety and security which are
listed below-
1. Safety and security of a person- There are basically two types of security which includes
security for guests and security for staff. Managers including staff members are given a good
work culture where they can work with positivity and integrity. Biometric locking system is
used in hotel premises so that only staff and managers can enter in Hotel. Lockers are given
for staff to keep their valuables there while working. Guests staying in room are also given
safety lockers to keep their valuable things like money, gold, etc. to keep these safe.
Outsiders are allowed in hotel premises only after verification of their ID;s at reception. A
phone call is made to guests before sending the person in their room. Security cameras, fire
alarms, smart card locking systems are provided for safety purpose.
2. Safety and security of system- Hotels take care of different operations which are done using
various equipments. A regular check of the equipments in hotel is done to know the presence of
any defects or faults in the system. Central air conditioning system, Fire extinguisher, Sensors,
gate locking system are ensured to be updated and working.
CONCLUSION
From the above report, it has been concluded that, It tell about the supplies which hotel have to
provide their customer also with the importance of coordination between different departments to
house keeping. Also it tell about the importance of security measures which organisation have to take.

REFERENCES
Books and Journals
Odunlade, R. O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Rose, J., 2014. Working with young people in secure accommodation: from chaos to culture.
Routledge.
Wirtz, J. and Lovelock, C., 2016. Services Marketing: People, Technology. World Scientific Publishing
Company.