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Managing and Developing People in the Hospitality Industry Assignment

   

Added on  2020-10-22

10 Pages3168 Words475 Views
Leadership Management
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Managing andDeveloping People in theHospitality Industry
Managing and Developing People in the Hospitality Industry Assignment_1

Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Discuss the needs, benefits of Staff Development features, and impact of HRD.......................1Discuss Employee Engagement..................................................................................................3Employee Related Legislations...................................................................................................5CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8.........................................................................................................................................................8
Managing and Developing People in the Hospitality Industry Assignment_2

INTRODUCTIONManaging and developing people in hospitality industry is important because theseindividuals are those who delivers services to the end user. Either they can provide splendidservices or can make it ordinary. Therefore, it is essential to focus on management anddevelopment of employees that can enhance provide eminent services. Marriott is an Americanmultinational diversified hospitality company. It has around 6,500 properties in 127 countriesand territories across the world. The assignment consists of staff development, engagement andemployee legislations (Boella and Goss, 2013). MAIN BODYDiscuss the needs, benefits of Staff Development features, and impact of HRD.Every organization needs staff to deliver their services to the clients that can indulgeguests and retain them for a long time. This is ultimate goal of hospitality industry to assist theirguests with best services. In order to do so, Marriott Hotel is renowned name in hospitalityindustry. It is offering various kinds of services to their clients and in order to do such kinds ofservices it is a responsibility of their human resource managers that they recruit well qualifiedand skilled staff. They also need to provide them training sessions so that they can enhanceknowledge, skills and behaviour of the employees that are mentioned below - On Job Training (OJT) – When an individual learns job at workplace in varioussituations that is known as on job training because they performs several role while working.Employees can gain knowledge and skills that are required to perform task within hotelpremises. There are several ways through which Marriott can provide training to their newrecruited employees. These are mentioned below - Coaching – In this training new employees will work under some a senior staff member.An experienced employee can instruct new workers to perform a given task. It is one toone training method that can be provide to answers for their queries. For example, a newchef can get training under a senior chef (Swarbrooke and Page, 2012). Mentoring – This is also a one to one training where a senior manager instructs theirimmediate subordinate to perform their task. For instance, a finance manager orders totheir junior employees and also guides them to complete given task. 1
Managing and Developing People in the Hospitality Industry Assignment_3

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