Managing and Developing People in the Hospitality Industry

Managing and Developing
People in the Hospitality In-
dustry

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Critically analyse systematic approach to performance management process as a part of human
resource improvement within hospitality industry......................................................................1
Analyse stages of Team Development for creation of high-performance team within selected
hospitality company.....................................................................................................................2
Demonstrate knowledge as well as understanding regarding leadership in 21st century within
hospitality organisation................................................................................................................4
Identify causes of conflict, conflict-management skills & tactics within leadership
development process....................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Within hospitality industry, the people management of entity is essential for accomplishing
the determined vision as well as mission of business into specified time duration. Moreover,
managing people is also considered as managing human resources that encompasses the work of
recruiting, facilitating continuous assistance as well as guidance for staff (Arefin and et. al.,
2020). The key intent of hospitality sector is to provide efficient services to their targeted clients
through handling staff into productive way. For this report, the undertaken entity is Marriott
International is one of the American multinational firms which perform, Franchises and licenses
lodging which incorporates residential, time share properties and hotel. Its headquarters into
Bethesda, Maryland. The topics which are going to be discussed in this report are systematic
approach to performance management process and team development stages for formation of
higher performance team. Moreover, perceptive and knowledging associated with leadership in
21 st century into hospitality firm. Apart from this, identification impact of conflict, dispute
management skills & strategy into development process of leadership are also described in this
report.
MAIN BODY
Critically analyse systematic approach to performance management process as a part of human
resource improvement within hospitality industry.
Performance management is undertaken as communication procedures through that
administrative as well as staff performance together for planning, monitoring and reviewing a
staff’s task goals and whole contribution to firm. Performance management is also ongoing
procedures to plan, coach and review performance workers (Cheng and et. al., 2020). The
systematic procedures of performance management method are undertaken as part of workforce
development within hospitality sector. Moreover, the evaluating performance of subordinates is
determined alas backbone of organisational management. The owner of entity determines staff
implementations through evaluating its participation or potential into success, development as
well as improvement of entity. In addition this, performance appraisal regarded as determination
of subordinates as well as facilitating valuable reactions as well as producing affirmative affects
upon performance into further time duration. Therefore, there are various approaches of
determining staff performance, rendering efficient feedbacks and developing affirmative affects
1